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Business Profile

Lighting Fixture Manufacturers

Medic Grow

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Lighting Fixture Manufacturers.

Complaints

Customer Complaints Summary

  • 10 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/05/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a grow light from Medic Grow that is defective. Medic Grow has been giving me the runaround for months and refuses to send me warranty parts or to refund my money. All of their phone numbers are answered by a recorded message mentioning different company names. Medic Grow has horrible customer service and apparently is a scam. You have been warned.

  • Initial Complaint

    Date:09/21/2024

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a refurbished light from Medic Grow and I am not happy with the quality of product I was provided. The light arrived filthy and when I tried turning it off with my controller half of the light bars remained lit. When I emailed asking what to do I was told that is what I get for ordering a refurbished light.

    Business Response

    Date: 09/23/2024

    Dear  Customer,
    Greetings!
    First and foremost, we sincerely apologize for any inconvenience this may have caused you. We highly value your feedback and fully understand your concerns.
    The product you purchased is one of our refurbished lights. As stated in our purchasing policy, refurbished products come with zero warranty. This information was clearly provided to all customers, but we understand that this may have caused some inconvenience for you.
    To make up for this inconvenience, we are willing to offer you special support. If you encounter any issues during the use of the product, please feel free to contact our after-sales team, and we will do our best to assist you.
    Once again, thank you for your support and understanding of our products. If you have any further questions or need additional assistance, please do not hesitate to contact us.
    Sincerely,
    Medic Grow Customer Support Team

    Customer Answer

    Date: 09/23/2024

    The light arrived malfunctioning and I asked for help and was rejected. What support do you intend on providing to resolve this situation?   I need a working light or a 20 amp timer. 

  • Initial Complaint

    Date:06/14/2023

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I filed a complaint and the follow up from the company was a lie. They offered to send me timers rather than replace the light. I was hesitant but agreed as it would fix the issue even though under warranty the lights should be replaced for being faulty. They then message me saying the company who makes the timers is out of business and they cant send me timers for the two bad lights I have. After that they admit the lights have issues and offered 100 bucks as compensation for the issues. Thats not how a warranty works.

    Business Response

    Date: 06/15/2023

    We would like to provide the following explanation:

    The customer purchased our light bulbs in 2021, which is now more than two years ago. Regarding the issue of light quality, we have always made efforts to resolve any problems for our customers. The customer's complaint is that the lights are slightly dim. Our engineers have analyzed the situation and determined that this slight dimness has no impact on plants. Additionally, the customer has been using the lights for over two years without any complaints about negative effects on their plants. Therefore, we believe the lights can still be used normally. However, we have proposed two possible solutions for this particular customer:

    The customer can send the lights back to us for ************ repaired, we will return them to the customer. (The customer expressed concern that without the lights, their plants would lose their vitality. If the lights were indeed faulty, we wonder why the customer insists on using them. Since the slight dimness of the lights has no impact on plants, we believe the customer would not take such a risk. That is why the customer did not choose to return the lights initially.)

    As a gesture of goodwill, we offered to refund $100 to the customer as compensation. Unfortunately, the customer declined this offer.

    Please review the attached document, which contains the chat history between us and the customer.

    Thank you very much for your valuable time.

    Wishing you a wonderful day.

    ***

    Customer Answer

    Date: 06/15/2023


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    I will accept the $100 dollar compensation. 

    Regards,

    ***********************

     


  • Initial Complaint

    Date:04/04/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 3/31/2023 i purchased a fold 6 light from medicgrow.com, the light was on sale for $399 and i had a 10% off code which brought the total to $****** and the payment was done by bank wire transfer. Recipitant: Growponic ink.Aba routing# ********* Acct# ********* Address: *********************************** Amount: ****** Sent from my suncoast federal bank account on 3/31/2023 and recieved on 4/1/2023 and my order was cancled on 4/2/2023.I have tried to call which is a cell phone because they text me from it ************ and blocking has been activated. I have emailed them and gotten no respones. They are a ghost now.Just want them to settle up

    Business Response

    Date: 04/11/2023

    Dear Business Bureau,

    I am pleased to inform you that we have successfully resolved our customer's issue and they have accepted our proposed solution.

    Thank you for your support throughout this process.

    Best regards,

    ***

    Customer Answer

    Date: 04/12/2023


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *****************************

     

  • Initial Complaint

    Date:11/23/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased 10-10-22 5 emails from 3 different emails addresses. Will not return.Called 6 times left 6 messages. No answer or return call.Amount over $150 email used to purchase *********************************** used paypal to buy I do not want this purchase. I want a full reundf!

Medic Grow is NOT a BBB Accredited Business.

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