Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/20/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I agreed in February 2025 for Morning Law Group to handle my finances. I was led to believe that I was paying them a lump sum to then get sent to my creditors. My credit rating has plummeted. None of my accounts have been paid. I want to cancel my service.

  

  Business Response

  Date: 07/24/2025

  Thank you for your message. Were glad we had the opportunity to speak with you on July 24, 2025, and that our Senior Support Specialist was able to address and resolve your concerns at that time.
  As discussed, Morning Law Group provides legal support in resolving debt disputes, rather than making direct payments to creditors, and we appreciate your understanding of the process.
  At this point, it appears all matters have been clarified and resolved. 
  We sincerely wish you the very best moving forward, and thank you for the opportunity to have served you.

  Customer Answer

  Date: 07/29/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Iman was very helpful. 
  
  Regards,
  
  ****** ******-****
  
   

  
  

• Initial Complaint

  Date:07/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Claims to have returned my payment of $450.00 made on 6/23/2025. That is a lie. Monies never returned

  

  Business Response

  Date: 07/14/2025

  We appreciate the opportunity to respond to this complaint.
  After a thorough review of the clients file, we confirmed that the payment issue referenced was due to a duplicate payment attempt on June 23, 2025. One of the transactions cleared successfully, while the processor rejected the duplicate. 
  
  The system sent an automated email, which may have caused some confusion regarding a refund.
  
  To clarify, we did not withdraw funds twice, and we did not withhold any refund.
  
  Our Senior Legal Specialist personally left the client a voicemail to explain the situation and to confirm that her account remains in good standing. We sincerely apologize for any miscommunication and inconvenience this may have caused.
  
  We remain committed to complete transparency and client satisfaction, and encourage the client to contact us directly with any remaining concerns.

• Initial Complaint

  Date:06/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We sent this company ******* dollars to consolidate all of our credit card bills into one payment.. The original firm (Litigation Practice Group) starting taking ****** a month for the debt.. ************ had us sending the information 4 or 5 times, always stating that a page was missing. They assured us that they were on top of it.. The attorney never spoke to any other attorney or appeared for any of the hearings.. The courts were not a wear that we had an attorney.. This debt was never settled, now we have 6 judgements against us. We had to file a Chapter 13 Bankruptcy to prevent further court issues.

  

  Business Response

  Date: 07/02/2025

  The clients original agreement was with Litigation Practice Group (LPG), a separate and now-defunct entity. Morning Law Group (MLG) did not automatically assume responsibility for LPG clients but offered a path to transition via a new retainer agreement. Without fully executed documents and required information, MLG could not formally represent the client or appear in court.
  
  
  Our team repeatedly requested the missing pages and necessary paperwork, but the client did not complete the process.
  As a result, MLG could not act on the clients behalf in legal proceedings. Any resulting judgments likely occurred due to procedural defaults that began before our involvement or because the client failed to complete the transition.
  
  
  Nonetheless, our legal department has since reached out to the client and remains amicable to resolving his concerns. We are actively supporting the clients bankruptcy process, which is being handled by an attorney in our Local Counsel network at a substantially discounted rate.
  
  
  To assist the client further, *** has agreed to contribute toward a portion of that attorneys fee, even though we were not responsible for the earlier case handling. We remain committed to upholding high ethical standards and providing responsible legal support. We look forward to resolving this matter in good faith and wish the client the best in their financial recovery.

• Initial Complaint

  Date:05/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired morning law group to help me consolidate my debt. Unfortunately nothing was actually explained to me in any way. So Im paying this law firm $306. a month, under the assumption that my creditors would be notified and paid accordingly. Six months down the road and $1,800. Later, which I was told was not refundable, none of my creditors have been paid any money. I then find out that the law firm has to be paid first before any creditors. And the best part is that that will take 2 years to accomplish. Im at a loss with this company, they seem more like scammers to me.

  

  Business Response

  Date: 06/02/2025

  We appreciate the opportunity to address this complaint and clarify the clients experience with Morning Law Group.
  The client enrolled in our legal debt resolution program, which differs from traditional debt consolidation. As outlined in the agreement and explained during onboarding, this program provides legal representation to help clients dispute, negotiate, and resolve debts through lawful ********* as sending cease and desist letters, conducting debt validation, and providing litigation support if necessary.
  Per the signed agreement, a portion of the clients monthly payments goes toward legal service fees for case management and protection. These fees are collected before any settlement negotiations commence. This structure ensures that our legal team has the necessary resources to take action once sufficient funds are available for creditor settlements.
  We make every effort to explain all terms clearly during onboarding, both verbally and in writing. If the client misunderstood any aspect, we regret the confusion and would have welcomed the opportunity to clarify. Our records show no objections or formal complaints before this submission.
  We also attempted to resolve her concerns multiple times. Most recently, our legal team contacted her on May 30, 2025, and as a gesture of goodwill, we expedited her refund request during that call.
  While we understand her frustration with the timing of creditor payments, its important to note that legal debt resolution requires strategic planning and proper fee allocation to ensure clients are protected and well-represented before engaging in negotiations.
  Morning Law Group remains committed to compliance, integrity, and supporting clients who stay actively engaged in the process.
  
  

• Initial Complaint

  Date:03/20/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I know good morning ***** great to help eliminate my debt. They said that they could make settlements for me and that all I would have to pay is pay over 250 a month and they will call and connect with my creditors. All they have done is taken out of my account, but they have not done any collections or talk to any of my creditors. I still get calls and I tell them to call love you and there is no communication with him whatever set with him taking the money out of my account.

  

  Business Response

  Date: 04/14/2025

  Thank you for bringing this matter to our attention. We take client concerns seriously and are committed to addressing them professionally and thoroughly.
  
  
  Upon reviewing the complaint, we acknowledge the client's frustration and would like to clarify the nature of the services provided under our program. 
  
  
  The debt dispute process takes time and depends on several factors, including creditor responsiveness, account aging, and sufficient funds being available for negotiation. While we understand that creditor communications may continue during the early stages of the program, we work diligently behind the scenes to engage with creditors once negotiation thresholds are met. If the client is still receiving calls, we encourage her to notify our team so we can provide proper guidance on handling creditor contact.
  
  
  At this time, we have escalated the client's file to our Client Support and Resolution Team, and a representative will contact her directly to review her account, provide updates on her progress, and address any outstanding concerns. We regret any communication gaps she may have experienced and are committed to improving her overall experience moving forward.
  
  
  Please rest assured that our team is here to help. We are happy to provide additional information, including a detailed breakdown of her account activity and the actions taken on her behalf.

• Initial Complaint

  Date:02/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have enrolled on Febtuary 11th 2025 for eliminate all my credit cards. But this Law firm misled me by telling me that all my listing debts with them will be eliminated. But in fact this lawfirm is not for debts elimination. It is a bankruptcy lawfirm. They asked me to provide my debit card number which I did. They will deduct from my account every month from 2/28/2025. On 2/12/2025 I have sent an email to cancel my contract and not to auto deduct from my account. But I did not receive any response from them by email. Their file managers with difference person every time they call me and said that they not receive my email of cancellation. Now I would like the ********************** to help me please. Thanks. ******

  

  Business Response

  Date: 02/25/2025

  Thank you for reaching out and sharing your concerns. We take all client feedback seriously and want to clarify any misunderstandings.
  Morning Law Group, is not a bankruptcy law firmwe focus on legal disputes related to debt matters. We apologize if there was any confusion regarding our services. We aim to provide clients with legal representation to dispute and resolve debts, not to eliminate them outright.
  
  
  Regarding your enrollment on February 11, 2025, we acknowledge that you initially submitted a cancellation request on February 12, 2025. However, after our conversation yesterday, you decided not to cancel and to continue with our services.
  
  
  We appreciate the opportunity to discuss your concerns and explain how we can help you resolve your debts.
  
  
  Additionally, please note that:
  No charges were ever processed from your account prior to our discussion.
  A representative from our team reached out to ensure all your questions were answered.
  
  
  We value your trust and are excited to help you. If you have any further questions, please do not hesitate to reach out.

• Initial Complaint

  Date:12/31/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/06/2024 this company charged me $352.50 for credit consolidation with three different credit card companies they were supposed to close those accounts and I was to make one payment to morning credit group however it seems as though they have done nothing. I continue to get bills from my credit card companies and they are demanding payment so it appears to me that they have done nothing and they will not answer my phone calls anymore or return them. This has been going on for over a month at this point. I just want to cancel the whole thing, but nobody will even respond and refund my money.

  

  Business Response

  Date: 01/07/2025

  Thank you for sharing your concerns about Morning Law Groups services. We truly appreciate your feedback and want to clarify any misunderstandings.
  
  On December 9, 2024, we conducted an onboarding call with you in which our team thoroughly explained the scope of the services we provide. We understand there may have been some confusion regarding the nature of these services. However, we do have recorded and written documentation that reflects our efforts to clearly communicate what Morning Law Group would be doing for you.
  We are not a credit consolidation company but rather a firm that provides legal assistance in resolving debt-related issues. Our services do not include consolidating credit card accounts into a single payment but focus on providing legal strategies for managing and resolving debt.
  
  We apologize if this was not clear and for any inconvenience caused. We take communication and client satisfaction seriously and are concerned about your claim that your calls have not been returned. 
  
  Our goal is to support you, and we are committed to resolving this matter to the best of our ability.
  
  If you would like to cancel the services, we are ready to help you with this process. Also, while refunds are subject to the terms of our agreement, we are willing to review your request in light of the circumstances.
  Please contact our office as soon as possible so we can address your concerns directly and work towards a resolution.
  
  

• Initial Complaint

  Date:12/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up with morning law because Im trying to do everything I can on my part to resolve some debt and restore financial independence. Advantage law is the former company I enrolled & based on Advantage Law GRP,s failure to correspond & white glove support as promised, miso used , & unethical practices, I was was referred to Morning Law GRP. I had a conversation with several *** & was ready to go. However one treated so unprofessional I decided after 5 days I didnt feel comfortable moving forward and ended the call. I paid $305 to enroll. I corresponded with an account manager ****** that I wanted to cancel because of a very bad experience. The *** claimed I hung up on him so I literally have been getting the runaround and this is months later. Please help me get my refund of $305

  

  Business Response

  Date: 12/26/2024

  Thank you for taking the time to share your experience with us. We sincerely apologize for the interaction you had with our team member. Your feedback is invaluable, and we take it very seriously. 
  
  
  We are actively researching and resolving your concerns, and leadership will reach out to you as soon as the work is completed.
  
  
  We understand the importance of clear and confident communication, especially when discussing the process. It's disappointing that you felt rushed, and your questions weren't addressed thoroughly. 
  
  
  Our goal is to provide our clients with the information and support they need, and it seems we fell short during this process.
  
  
  We will review this matter internally to ensure our team members receive the proper training and guidance to help our clients in the future.
  
  
  Thank you for your understanding. We hope to improve your experience moving forward.

  Customer Answer

  Date: 12/29/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and send complete refund, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** ***
  
   
  

  Customer Answer

  Date: 02/24/2025

  Good morning Morning Law Group CS,

  
  

  I was astonished to receive no correspondence from Morning Law Group after weeks on end to receive an unsuccessful **** delivery notice. I have not had any issues with **** delivering any or highly time sensitive packages/mail in years. I am forwarding this request for redeliver of my refund check as **** failed to deliver it and returned back to sender. I wish to get this resolved as quickly as possible. I never received any correspondence until now regarding this delivery issue. Please resend immediately to ************************************,  thank you.

  

  Business Response

  Date: 03/05/2025

  Thank you for reaching out and bringing this to our attention. We sincerely apologize for any inconvenience this may have caused.
  According to our records, your refund check was delivered on March 3, 2025, at 3:03 PM. We understand how important this matter is to you and regret any frustration this may have caused.We truly appreciate your patience and understanding. Let us know if there is anything else we can do to assist you.

• Initial Complaint

  Date:12/03/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a cold call by Morning Law Group case worker. I was informed that they would help reduce my debt. I accepted this offer on November 25th, I was subject to receive on boarding call November 26th. I was not able to receive the call but managed to get through on November 28th. I was then informed that this process would take 2 years and that they could not guarantee any protection on my credit score, which would affect my access to stable housing. I informed ****** that I was not aware of this during my onboarding and that I did not feel comfortable moving forward. She did say that my $250 payment would still go through and it was nonrefundable and that I had to provide this notice in writing. I sent an email on Nov 29th and they replied with please confirm with Cancel Contract, to which I did. However, I have not received any follow up email or call confirming this contract is canceled. I am personally very concerned that this company wis giving me the run around and will continue to charge me $250 for a service I canceled. Please help, I cant seem to reach anyone to confirm this cancellation.

  

  Business Response

  Date: 12/11/2024

  Thank you for bringing this to our attention. We sincerely apologize for the inconvenience and confusion you experienced regarding your onboarding and subsequent cancellation process.
  Our leadership team has tried contacting you directly to address your concerns and clarify the situation. Unfortunately, we have not been able to connect with you yet, but we remain committed to resolving this matter to your satisfaction.
  
  
  Upon reviewing your case, we identified a miscommunication by one of our affiliates. This does not align with the values and standards we strive to uphold at Morning Law Group. 
  
  
  Please rest assured that we take this matter seriously and have initiated corrective actions, including disciplinary measures, to prevent future occurrences.
  
  
  Your contract cancellation has been confirmed, and your $250 payment will be refunded. You will receive an official confirmation email shortly, including details about the refund timeline.
  If you have any further concerns or would like to discuss this matter directly, please feel free to contact us at directly.
  
  
  Our team is here to assist you and ensure your complete satisfaction.
  Once again, we sincerely apologize for any stress this situation may have caused. Thank you for your understanding and patience as we work to make things right.

• Initial Complaint

  Date:11/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Nov 22, 2024 , I called this Morning Law Group. I sign up before I has a chance to go over everything. They had me sign my husbands name and initial his signature. I thought at the time that may not be the right thing to do, but it was law group so I did . They just kept saying sign here and here and here. After my husband got home he did not want to do this. He was not on the phone with the person at all. That night I called back and left a message to cancel the service. I also called on the 23, 24, 25 and finally spoke with ***** *****. He said it would be cancelled . I called back on the 26. They said it was cancelled. Well, the 27th. 5 days before the payment was to come out, they sent n Email saying it was cancellled on the 27th. Now they re telling me it will come out of my account, ******, for $265. I called again and complained. Basically they they said sorry ******* . The money will come out. They are a rip off. They lady on the phone said, well if you thought it was wrong signing your husbands name, why did you do it? I told her you are the law group, giving me bad advice!

  

  Business Response

  Date: 12/06/2024

  Thank you for bringing your concerns to our attention. We understand how vital clarity and resolution are in matters like these.
  To address your concerns:
  The initial call you received was made by one of our trusted affiliates, who works closely with Morning Law Group to assist individuals with debt resolution. We sincerely apologize for the situation you experienced. 
  
  
  At Morning Law Group, P.C., we hold ourselves to the highest standards of professionalism and confidentiality. This incident doesn't reflect how we conduct business or the customer service we strive to provide. We take your concerns seriously and are committed to addressing the issue promptly with our affiliates and ensuring that it does not happen again.
  
  
  Leadership from Morning Law Group has since made efforts to connect with you directly to address your questions and ensure transparency about the process.
  
  
  Your contract cancellation has been successfully processed. You have been issued a confirmation letter reflecting this action. We would like to confirm that no charges or fees have been applied to your account and that no future charges or fees will be incurred.
  
  
  If you have not yet seen the confirmation email or letter, please let us know immediately so we can resend the documentation for your records. 
  
  
  Also, if you have any questions or need more help, please do not hesitate to contact us.
  We sincerely regret any frustration this situation may have caused and appreciate the opportunity to clarify and resolve your concerns.