ComplaintsforAcorns Securities LLC
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Complaint Details
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Initial Complaint
09/11/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
September 7th I was awarded 4 increments of 5$ Credit for four successful sign up and September 8th I received 1 increment of a 5$ credit which makes 5 people successfully signed up.....acorn claim they cannot see on my end 5 ppl but I told them I have screenshot that there are... then proceeded to tell my differently on the phone that my sign *** wasnt successful! I should of never been credited 5$ if it wasnt successful and they tell me the day before that three ppl has charge back but why not tell me that so I could of had others sign ** in time and there no way by Sunday to have three ppl sign up and there 5& deposited, it states if the referral isnt successful we should got a credit but I did ! They should honor the fact on my end I had 5 ppl that were successful and says complete and I deserve my bonus I had acorn and did previous promotion never had a problem before like thisBusiness response
09/16/2021
This is in response to Better Business Bureau Case No. ********. We take our customer feedback seriously. At ********************** we do everything in order to build trust with our customers. Weve reviewed the concerns and a detailed resolution was provided and discussed with the customer on September 16th, 2021. In order to protect our customers privacy, they have been advised that they have the option to share the response directly with you.
If you have any questions, please call us at ************ from 5:00 am-7:00 pm PST Monday-Sunday, or please email us ************************************* We are available 24/7.
Thank you,
Your Acorns Team
Initial Complaint
08/23/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
I'm putting in a complaint against Acorn , it's an ****************** I did not authorize to open an account with this company! I spoke to a representative over the phone on Tuesday, 8/10/2021 @ 11:40AM with ***** on phone number **************! I explained to him, that I did not authorize for this account to be opened, and for the account to be stopped or locked! He agreed. I also spoke to my bank Island ********************* in Long Island, ****, on that very same day, they have agreed to stop all future payments and close this account! Then I received an email on 8/20/2021 @ 5:40AM, that my account has been locked, then on 8/20/2021 @ 11:40AM, another email was sent to me saying it was not locked! Then on 8/23/2021 @ 4:05PM an email was sent to me that I can view my account statement, knowing full well, this account was suppose to be closed! They are still trying to withdraw monies out of my account, after it was supposed to resolved! Someone else was using my identity, with Acorn!Business response
08/26/2021
This is in response to Better Business Bureau Case No. ********. We take our customer feedback seriously. At ********************** we do everything in order to build trust with our customers. Weve reviewed the concerns and a detailed resolution was provided and discussed with the customer on August 26, 2021. In order to protect our customers privacy, they have been advised that they have the option to share the response directly with you.
If you have any questions, please call us at ************ from 5:00 am-7:00 pm PST Monday-Sunday, or please email us ************************************* We are available 24/7.
Thank you,
Your Acorns TeamInitial Complaint
08/12/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I am an Acorns investor, and I am having a problem in the blue Performance section of the Acorns app. If you click on the Day tab, and trace your finger on the bar graph, you should get the time of the day in a little black box. I dont right now. When I click the Day tab, I get a revolving circle in the center of the screen, meaning something is being downloaded. Acorns is downloading the bad Day screen to my app. The app problem I am having is being done on purpose, by Acorns. When I first reported this problem to them in an email, the replied that they would consider my suggestions. What suggestions? I just want it fixed. They sent me an email last week saying it would be fixed in the coming week, and they sent me that same email last week. They are probably doing this because I havent been walking much. Wouldnt doubt it.Business response
08/17/2021
This is in response to Better Business Bureau Case No. ********. We take our customer feedback seriously. At ********************** we do everything in order to build trust with our customers. Weve reviewed the concerns and a detailed resolution was provided and discussed with the customer on August 17, 2021. In order to protect our customers privacy, they have been advised that they have the option to share the response directly with you.
If you have any questions, please call us at ************ from 5:00 am-7:00 pm PST Monday-Sunday, or please email us ************************************* We are available 24/7.
Thank you,
Your Acorns TeamCustomer response
08/17/2021
The problem with the Acorns app still exists on my phone. They could fix it tomorrow if they want to. I have had this problem for WEEKS. The problem needs to be fixed.Business response
08/24/2021
This is in response to Better Business Bureau Case No. ********. We take our customer feedback seriously. At ********************** we do everything in order to build trust with our customers. Weve reviewed the concerns and a detailed resolution was provided and discussed with the customer on August 17, 2021. In order to protect our customers privacy, they have been advised that they have the option to share the response directly with you.
If you have any questions, please call us at ************ from 5:00 am-7:00 pm PST Monday-Sunday, or please email us ************************************* We are available 24/7.
Thank you,
Your Acorns TeamCustomer response
09/10/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*********************
Initial Complaint
07/26/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Check for $2,593.37 was deposited on 7/16/2021, funds have not been released (altho cleared by the bank) and Ive been locked out of Spend account through no fault of my own. I have requested manager numerous occasions and no response. This financial service has stolen $3000 from me! Your assistance is greatly appreciatedBusiness response
07/27/2021
This is in response to Better Business Bureau Case No. ********. We take our customer feedback seriously. At **********************, we do everything in order to build trust with our customers. Weve reviewed the concerns and and customers desired outcome and have completed the customers desired outcome on July 26, 2021. In order to protect our customers privacy, they have been advised that they have the option to share the response directly with you.
If you or the customer has questions, please call us at ************ from 5:00 am-7:00 pm PST Monday-Sunday, or please email us at ******************************************* We are available 24/7.
Thank you,
Your Friendly Neighborhood Acorns Team
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Customer Complaints Summary
130 total complaints in the last 3 years.
42 complaints closed in the last 12 months.