ComplaintsforAcorns Securities LLC
Investment Management
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Complaint Details
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Initial Complaint
03/28/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
On March 28th at approximately 4:33 pm EST I began trying, for the second time, to transfer funds from an investment account I have with Avorns Securities, LLC. My initial attempt and each attempt afterwards failed because of a requirement that my account be unpaused. This pause is referring to how my investment account gets funded automatically. It was pause because the source of funding no longer had money in it. After trying to unpause the account so I could withdraw money I already had in the invest account, an error prompt came up and led me to reach out to Acorns help bot. After chatting with the bot on 3 occasions it always led me to options to chat with a person. Each person begain the conversation with the same track. The first person suggested I do things I had already done. Simple things that ignored what I said was happening. Then they asked me to give them screenshots of me complying, but this meant ending the chat conversation. I did so anyways. I returned and repeated the conversation with the chat box and later a person 2 more times. Each time afterwards the person on the other end either ended the conversation after saying hello. Or they apologized for the inconvenience and then sat there for 22 minutes without saying anything. After I said I would file a complaint, they then ended the conversation.Initial Complaint
03/28/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I requested a withdraw of $3000 on March 11, 2024. I have talked to ACORNS support services/supervisors almost every day since request.I keep getting the same thing, we need information to unlock your account which is supplied to them every time. I have been told numerous times that my account would be unlocked that day and funds available.They say it was locked to be sure I was the one who requested the withdraw.We have done a three-way call, which supervisor required with my ********** for them to verify my account.They continue to give me the "I am sorry you are experiencing this" but never do I get it resolved.I have never had so much trouble withdrawing money, I have been with ACORNS for at least 10 years and do monthly deposits.I am not able to access my account now, since March 11, 2024, to stop any more deposits in my account.To say the least I am angry and frustrated because I needed the money, or I would of never requested a withdraw.I feel like I am being mistreated, mislead and just flat out lied to as to why I can get my withdraw and why I can't speak to someone above the supervisor. When I asked for supervisor, there is never one available, I have to wait for call back and they are no help at all.Please help me stop this business from their bad business practices and causing me to be so stressed trying to get my money from them.I feel their business practices are fraudulent and I want them to be exposed for what they are so others do not have to endure there poor business practices.Initial Complaint
02/23/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
Acorns had a referral promotion on 07/02/2023 if you refer 2 friends using your unique referral link& they invest $5 or more into their account youd receive a $325 bonus. The friends had sign up using your link by 07/08/23 and had to fund their account with the $5 by 07/22 to be eligible for the bonus. I sent my invite to two of my acquaintances ***** and ******. They both opened their accounts, was approved, and funded with $5 way before 07/22/2023. Also as apart of the regular promotion Acorns runs you get a $5 referral reward for every friend that successfully signs up with your link and meets eligibility requirements. So in total I would earn $335 for inviting 2 new users. On 07/02/23 ****** joined Acorns using my referral link and on 07/03/23 ***** joined Acorns with my link. They were both approved same day and funded their accounts(based on what they informed me). Acorns has a feature during promotions where you can track your referrals (will attach photo) and they both showed up as signing up under my referrals making me eligible for the promotions. Acorns policy says it takes 30days for the promotion funds to appear in your account after theyve reviewed eligibility. I contacted support and was told both of my referrals met requirements and I should expect payment within 30days. I contacted Acorns on 07/11/23 & was advised they were experiencing a delay but to not worry because my referral funds were pending to my account. During this waiting period I received my $5 bonus for my friends that joined (including ***** and ******) but I had not received the $325. Please note the same eligibility requirements for the normal referral program and the promotions are exactly the same for Acorns. After waiting over 90 days and no $325 I contacted Acorns and they told me my referrals werent eligible and I wouldnt be getting the bonus with no further explanation. On 07/11 both ************ were marked complete by acorns. Meaning they met all eligibility requirementsInitial Complaint
02/19/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I have been jerked around by this acorns checking till I can't stand it anymore. They have messed up what seems to be on purpose at this point because they've literally caused five issues in a row all the way from transferring money out failing transferring money in failing shutting off my card then not allowing me to receive any funds at any expedited rate left me stranded had to make arrangements to catch a cab almost a hundred miles home because my card got shut off because of the idiots that work there decided they were going to issue a new card and delete the old one before the new one got activated customer support refuses to do anything to help they keep telling me to wait keep telling me to wait every day I get more and more angry I want to see this place be shut down but I see that it's owned by Black Rock so that's probably not going to happen but it's cost me so much money to have them as my primary checking which was the dumbest move I've ever made nobody should ever deposit money here nobody should ever even use their financial advisories anything leave this place alone let it fall to the groundInitial Complaint
02/15/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I initiated a funds transfer from my Acorns account on 2/13. I added a new bank account also. I provided the information they requested when I did so. Shortly after, I received notice that my account was locked. They requested 4 documents for verification. I sent them. No reply. I sent several emails asking to have it unlocked. The next day, I received 2 replies asking for more documents & answers to over a dozen questions. I did it all. Still locked out of my account. I contact support via chat last night 2/14 because when I tried to call, there was a 20 minute wait & they close at 7pm. I was told the documents submitted were still being reviewed & it takes about 1 business day. I received an email response today 2/15, saying things were being reviewed & it takes 1-3 business days. Im still locked out & my funds transfer was scheduled to go thru before the weekend so I can pay my mortgage but so far, I still cannot access my account & I am scared that the funds arent going to transfer in time. It is MY MONEY!!! I should be able to access it whenever I need to & this lock out is preventing me from doing so. Ive submitted EVERYTHING that they requested & ** still locked out. Absolutely unacceptable & I think illegal since they are holding my funds hostage at this point. This needs resolved ASAP! Its ridiculous.Initial Complaint
02/07/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Acorns is spamming me with multiple messages and no way to opt out. Thank you!Initial Complaint
02/06/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Overnight someone fraudulently opened an account with ACORN. I called the only phone number that I could find on their site and explained what had happened. Their customer service advised that the only way I could stop the activity was to give her my Date of Birth and my Social Security number over the phone. When I explained that she shouldn't need that information, she told me that without it she could not close the fraudulent account. I asked to speak to the Fraud **** and was advised that they didn't have a Fraud Account and that since I refused to share my personal information, I should go to the Police.Initial Complaint
02/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
****** withdraw my money from investing account, no link to withdrawInitial Complaint
01/25/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
On 1.24.24 I initiated a sell of $3,000 from my Acorns portfolio to help my daughter pay rent for this month. Acorns LOCKED my account, and required I submit additional documentation. After successfully submitting the first document, I received a message that said the link has expired before I could submit my second document. I called customer service, and they asked for no less than 5 additional pieces of personal information to authenticate me. I was furious. I then realized that either the person I called was a scammer, OR Acorns does this intentionally to prevent people from accessing funds that are rightfully theirs. My account is still locked, I have had to report potential fraud to my primary bank, and I have no confidence that this will be resolved so I can help my daughter pay her rent. Acorns needs to be investigated for intentionally deceiving customers by placing "locks" on legitimate accounts as a way to protect their cash flow, all under the guise of "fraud prevention."Initial Complaint
01/18/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I requested to transfer my funds a couple weeks ago. On 1.12.24, I did the 3 way call verification with their representative and my bank. Every day since (it's been 4 business days).. their team tells me it'll be 1-3 days. ******* from their customer service team said that the escalation is with their off line team. There is no further contact possible to anyone else or a manager. I just called again on 1/18/24 1:52PM after ********************************************************************************************************** another 1-3 days. I told 4 of their customer service reps that I need my money and their answers are not acceptable. No one there can help. Acorns is a really crappy company if you want to remove your funds from there. This has to be criminal.
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Customer Complaints Summary
130 total complaints in the last 3 years.
41 complaints closed in the last 12 months.