We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Investment Management

Acorns Grow Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Investment Management.

Complaints

Customer Complaints Summary

  • 373 total complaints in the last 3 years.
  • 136 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/23/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I closed my Acorns investment account in late February, but there is still a balance in my account that they haven't yet returned to me. It is now 7/23/2024, and my most recent statement shows a balance of $21.41.

    Business Response

    Date: 08/06/2024

    In response to your Better Business Bureau case No.22030482, we take our customer feedback seriously. At **********************, we do everything to build trust with our customers. Weve reviewed the concerns and a follow-up on a detailed resolution as provided and communicated with the customer on July 29th, 2024 To protect our customers privacy, they have been advised to share the response directly with you.
    If you have any questions, please call us at ************ from 5:00 am-7:00 pm PST Monday- Sunday or at *********************************** We are available 24/7.
    Thank you,
    Your Acorns Team

  • Initial Complaint

    Date:07/20/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I opened an Acorns investment account via a friends referral link successfully via their app. $5 was withdrawn from my checking account to fund the account. This was approximately 6-8 weeks ago. Today I tried to log into account to add additional money for investment purposes however, my account is suspended without an explanation. I dont want to upload documents to get my account back. If they wanted these documents it should have been requested when I created the account. I would like my $5 to be returned to me. I called and was told I will need to get account unlocked in order to get refund. My account should have never been suspended/locked. I dont want to do business with a company like this and I would like my money returned to me and the account permanently closed. Thank you.

    Business Response

    Date: 07/26/2024

    In response to your Better Business Bureau case No.22020059, we take our customer feedback seriously. At **********************, we do everything to build trust with our customers. Weve reviewed the concerns and a follow-up on a detailed resolution as provided and communicated with the customer on July 26th, 2024 To protect our customers privacy, they have been advised to share the response directly with you.
    If you have any questions, please call us at ************ from 5:00 am-7:00 pm PST Monday- Sunday or at *********************************** We are available 24/7.
    Thank you,
    Your Acorns Team

  • Initial Complaint

    Date:07/18/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I closed my Acorns account in May 2024. The company continues to bill me a monthly subscription fee despite confirming my account has been closed.The only resolution offered is that I dispute with my bank each time they bill me because they can't determine why I am being billed.

    Business Response

    Date: 07/23/2024

    In response to your Better Business Bureau case No.22007731, we take our customer feedback seriously. At **********************, we do everything to build trust with our customers. Weve reviewed the concerns and a follow-up on a detailed resolution as provided and communicated with the customer on July 22nd, 2024 To protect our customers privacy, they have been advised to share the response directly with you.
    If you have any questions, please call us at ************ from 5:00 am-7:00 pm PST Monday- Sunday or at *********************************** We are available 24/7.
    Thank you,
    Your Acorns Team

  • Initial Complaint

    Date:07/16/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a investment account with **** and when I attempted to withdraw my money they froze my account, after I couple days they returned my money except for $100 which they sent to acorns without my knowledge or permission. I've been back and forth with acorns for almost 2 weeks verifying this and that and when I finally get a chance to withdraw my money they freeze it after I closed the account I ve been trying numerous times to resolve this *** all I hear is give us 2 or 3 days then after that they need something else and want 2 or 3 days I just want my money back

    Business Response

    Date: 07/22/2024

    In response to your Better Business Bureau case No.21999275, we take our customer feedback seriously. At **********************, we do everything to build trust with our customers. Weve reviewed the concerns and a follow-up on a detailed resolution as provided and communicated with the customer on July 18th, 2024 To protect our customers privacy, they have been advised to share the response directly with you.
    If you have any questions, please call us at ************ from 5:00 am-7:00 pm PST Monday- Sunday or at *********************************** We are available 24/7.
    Thank you,
    Your Acorns Team

  • Initial Complaint

    Date:07/03/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The stars and complaints on BBB tell the real story. After creating an account and starting off slow with $10 transactions each month, I had to step away for a bit for my own financial reasons. I requested a cancellation, then the app was "pending" my cancellation for 2 months. I couldn't get into my account, and ********************** kept withdrawing $5-$10 at a time for 5-6 transactions without my authorization. I requested a cancel so that wouldn't happen, and it happened while I had the app inaccessable (i.e. with my hands tied behind my back). THEN I requested a credit adjustment from my bank, and Acorns locked my account. The only way to get me in is to do all the work for their negligence and provide a bunch of information via photographs. And get this!!! The portal in which the photos go for that submission can't handle the size of photograph files, even when compressed. I'm completely convinced that this company will do anything to take my money even when I have asked them not to for months now. YOU DO NOT HAVE MY PERMISSION TO TAKE MY MONEY!! CANCEL MY ACCOUNT NOW!!!

    Business Response

    Date: 07/10/2024

    In response to your Better Business Bureau case No.21940111, we take our customer feedback seriously. At **********************, we do everything to build trust with our customers. Weve reviewed the concerns and a follow-up on a detailed resolution as provided and communicated with the customer on July 10th, 2024 To protect our customers privacy, they have been advised to share the response directly with you.
    If you have any questions, please call us at ************ from 5:00 am-7:00 pm PST Monday- Sunday or at *********************************** We are available 24/7.
    Thank you,
    Your Acorns Team

    Customer Answer

    Date: 07/12/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  They have canceled my account and refunded me. 

    Regards,

    *********************************

     

  • Initial Complaint

    Date:06/30/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I accidentally put $1486.00 into my Acorn account and requested the money back almost immediately. ***** locked my account and keeps putting me through changes. It has been two weeks and my account continues to be locked and ***** keeps asking for more and more proof of my identity. They send phantom emails that I never receive. I have spoke to Acorn several times by phone and keep getting the run around with no resolve.

    Business Response

    Date: 07/05/2024

    We take our customer feedback seriously, in response to your Better Business Bureau case No.21924016. At Acorns, we do everything to build trust with our customers. Weve reviewed the concerns and a follow-up on a detailed resolution as provided and communicated with the customer on July 5th, 2024 To protect our customers privacy, they have been advised to share the response directly with you. If you have any questions, please call us at ************ from 5:00 am-7:00 pm PST Monday- Sunday or at *********************************** We are available 24/7.
    Thank you,
    Your Acorns Team

  • Initial Complaint

    Date:06/28/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I did a referral promotion for refer 4 people get $1100 and 3 of my referrals were properly credited however to the best of my understanding as Ive been told something different everytime I call. Theyre saying my last one is incomplete but I have proof the person referred completed all the steps and have included a screenshot of the referred account in good standing. I need the 1100 on my account as I properly completed the 4 referrals. I have been given a run around thank you. My account is under the email and phone number provided.

    Business Response

    Date: 07/03/2024

    We take our customer feedback seriously in response to Better Business Bureau Case No.21917182. At Acorns, we do everything to build trust with our customers. Weve reviewed the concerns and a follow-up on a detailed resolution 
    as provided and communicated with the customer on June 18th, 2024 To protect our customers privacy, they have been advised to share the response directly with you.
    If you have any questions, please call us at ************ from 5:00 am-7:00 pm PST Monday- Sunday or at *********************************** We are available 24/7.
    Thank you,
    Your Acorns Team

    Customer Answer

    Date: 07/03/2024

    I never received any communication from them or credit in my account. They said they contacted me but they never did nor did they fix and credit me the proper amount. 

    Business Response

    Date: 07/09/2024

    We take our customer feedback seriously in response to Better Business Bureau Case No.21917182. At Acorns, we do everything to build trust with our customers. Weve reviewed the concerns and a follow-up on a detailed resolution 
    as provided and communicated with the customer on June 18th, 2024 To protect our customers privacy, they have been advised to share the response directly with you.
    If you have any questions, please call us at ************ from 5:00 am-7:00 pm PST Monday- Sunday or at **********************************. We are available 24/7.
    Thank you,
    Your Acorns Team

    Customer Answer

    Date: 07/09/2024

    nothings been done they need to credit me the $1100 I should have gotten for referring 4 people. I keep on not getting a response or something different told every time. I need my $1100 referral credit in my account and I will mark this as resolved. 

    Business Response

    Date: 10/29/2024

    Customer was provided the full amount for the $1,100 Acorns refferal Promotion.

  • Initial Complaint

    Date:06/25/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My Acorns Checking Account has been mishandled in several critical ways, resulting in significant financial loss and distress. Violation Summary: 1. Improper Account Closure and Miscommunication: - My Acorns Checking Account was closed without proper authorization or due process. On [Date of Closure Notification], I received a notification that my account had been closed, stating "As requested, weve closed your Acorns Checking account." However, I did not request this closure. This is a clear misrepresentation of the facts and a violation of my consumer rights. 2. Inadequate Investigation and Handling of Unauthorized Transactions: - There were unauthorized transactions on my account. Instead of conducting a thorough investigation, Acorns closed my account prematurely, failing to reimburse the unauthorized charges. This is a direct violation of the Electronic Funds Transfer Act (EFTA), which mandates a thorough investigation of disputed transactions and the prompt resolution of such disputes. 3. Incorrect Handling of Business Account Policy: - It was brought to my attention that my funding source linked to Acorns was a business account. ********************** has claimed that this violates their policy in accordance with FINRA regulations. However, this business account had been linked for over three months without issue. The abrupt closure of my account due to this supposed policy infringement, without prior notice or adequate time to rectify the situation, is unprofessional and unjustified. 4. Failure to

    Business Response

    Date: 06/27/2024

    This is in response to Better Business Bureau Case No.21897889 We take our customer feedback seriously. At **********************, we do everything to build trust with our customers. Weve reviewed the concerns and a follow-up on a detailed resolution 
    as provided and communicated with the customer on April 29th, 2024 To protect our customers privacy, they have been advised that they can share the response directly with you.
    If you have any questions, please call us at ************ from 5:00 am-7:00 pm PST Monday- Sunday or at *********************************** We are available 24/7.
    Thank you,
    Your Acorns Team

    Customer Answer

    Date: 06/28/2024

    their response did not resolve my complaint they didn't mention anything about what I said I need my money back that was stolen 

    Business Response

    Date: 07/03/2024

    This is in response to Better Business Bureau Case No.21897889We take our customer feedback seriously. At **********************, we do everything to build trust with our customers. Weve reviewed the concerns and a follow-up on a detailed resolution 
    as provided and communicated with the customer on June 27th, 2024 To protect our customers privacy, they have been advised to share the response directly with you.
    If you have any questions, please call us at ************ from 5:00 am-7:00 pm PST Monday- Sunday or at *********************************** We are available 24/7.
    Thank you,
    Your Acorns Team

  • Initial Complaint

    Date:06/18/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear Better Business Bureau, I am writing to file a formal complaint against Acorns Bank regarding a series of unauthorized transactions on my bank account, the subsequent closure of my account, and the poor treatment I received throughout this ordeal. The unresolved issues have caused significant financial hardship and emotional distress for me and my family. On March 27th, 2024, a series of unauthorized transactions were made on my Acorns Bank account (account number ********* and routing number **********. The unauthorized charges are as follows: 1. Switchere.com, VILNIAUS M., -$100 2. Switchere.com, VILNIAUS M., Transferring -$250 3. Switchere.com, VILNIAUS M., Transferring -$100 4. Switchere.com, VILNIAUS M., Transferring -$100 5. Switchere.com, VILNIAUS M., Transferring -$100 I immediately reported these unauthorized transactions to Acorns Bank and requested a resolution. Despite my repeated attempts to resolve this matter, the bank has failed to address my concerns adequately. My account was subsequently closed without my consent or a satisfactory explanation. Additionally, the bank has not reimbursed the funds lost due to these fraudulent transactions. This unresolved situation has caused significant financial hardship for my family. My wife was unable to pay for her hospital bills due to the lack of funds in our account. The emotional distress caused by these events has been profound, affecting our well-being and creating a challenging situation for us. Despite my efforts to seek a resolution directly with Acorns Bank, including multiple communications and requests for assistance, the bank has not taken appropriate action to rectify the situation. I have also consulted with a lawyer, and we are prepared to pursue legal action if necessary. However, I am hoping that the BBB can assist in resolving this matter amicably. I respectfully request the BBB's assistance in obtaining: 1. A thorough investigation into the unauthorized transactions for reimbursement.

    Business Response

    Date: 06/26/2024

    This is in response to Better Business Bureau Case No. 21869151We take our customer feedback seriously. At **********************, we do everything to build trust with our customers. Weve reviewed the concerns and are working on a resolution. We will provide an update as soon as possible. To protect our customers privacy, they have been advised that they can share the response directly with you.
    If you have any questions, please call us at ************ from 5:00 am-7:00 pm PST Monday- Sunday or at *********************************** We are available 24/7.
    Thank you,
    Your Acorns Team

  • Initial Complaint

    Date:06/12/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company Acorns has placed a suspension hold on my account and has refused to release the hold. I started a fund transfer in the amount of $950.00 from my Primary checking account to my ********************** checking account. Soon after I received an email regarding the account has been temporarily suspended. I contacted customer service and they explained that I needed to provide evidence that the primary account was mine and that the funds were available. I did not provide the information initially but did provide the information on the following Monday , which was the day the transfer was scheduled to be completed. I was also told by a customer service representative that if the transfer was successfully the suspension would be removed. Two days later the fund transfer is completed and posted, the required documents they requested have been submitted and I still cannot access my funds in my Acorns account. I keep asking when will the funds be available and the answer keeps changing. I have also been asked to provide screen shots of balance information from my primary bank to various customer service reps via email. These are random people asking for this information to be shared in a method that is not secure. I don't think that sharing my personal banking information via an insecure email is appropriate, especially when the funds have been posted to the acorns account. Please help if there is anything you can do.

    Business Response

    Date: 06/18/2024

    This is in response to Better Business Bureau Case No.21838812 We take our customer feedback seriously. At **********************, we do everything to build trust with our customers. Weve reviewed the concerns and a follow-up on a detailed resolution 
    as provided and communicated with the customer on June 13th, 2024 To protect our customers privacy, they have been advised that they can share the response directly with you.
    If you have any questions, please call us at ************ from 5:00 am-7:00 pm PST Monday- Sunday or at *********************************** We are available 24/7.
    Thank you,
    Your Acorns Team

    Customer Answer

    Date: 06/18/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  No further action is necessary for this specific issue.  Thank you BBB for all of the assistance you provided in resolving this matter. 

    Regards,

    ***********************

     

Acorns Grow Inc is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.