Business Profile
Investment Management
Acorns Grow IncThis business is NOT BBB Accredited.
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Complaints
Customer Complaints Summary
- 371 total complaints in the last 3 years.
- 134 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/17/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 10/16/2024 at 5:43pm I tried uploading my *********************************** Check following the prompts, signing my signature and underneath writing for mobile deposit into Acorn only as instructed only to be told that theres something fraudulent about and the check was rejected. Ad a result, because I signed the check for acorn account only theres no place Id be able to cash or deposit the check. Thus, Im not gonna be reimbursed for the said amount.Business Response
Date: 10/24/2024
In response to your Better Business Bureau case No.22438211we take our customer feedback seriously. At **********************, we do everything to build trust with our customers. Weve reviewed the concerns and a follow-up on a detailed resolution as provided and communicated with the customer on October 21st, 2024 To protect our customers privacy, they have been advised to share the response directly with you.
If you have any questions, please call us at ************ from 5:00 am-7:00 pm PST Monday- Sunday or at *********************************** We are available 24/7.
Thank you,
Your Acorns TeamInitial Complaint
Date:10/14/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
very shady company, I now have to file several complaints to government regulations about this business. They closed my account after I asked them for additional information regarding my dispute, once I told them that I would withdraw my funds due to them not being about to provide requested documentation about my dispute. they wanted to beat me to the punch.this company is ran by a bunch of imbeciles that have no regard or simple idea of how to be ethical. Im still out of my funds and no one has been able to provide legitimate EVIDENCE that this charge was authorized. instead they just abuse their power and dismiss customers while illegally handing these issues. their process is if you ask to many questions that they're incapable of answering, they rather just take advantage of their access to your account. I was planning on closing the account anyway, but these people need to seriously be investigatedBusiness Response
Date: 10/21/2024
In response to your Better Business Bureau case No.22390643 we take our customer feedback seriously. At **********************, we do everything to build trust with our customers. Weve reviewed the concerns and a follow-up on a detailed resolution as provided and communicated with the customer on October 11th, 2024 To protect our customers privacy, they have been advised to share the response directly with you.
If you have any questions, please call us at ************ from 5:00 am-7:00 pm PST Monday- Sunday or at *********************************** We are available 24/7.
Thank you,
Your Acorns TeamCustomer Answer
Date: 10/21/2024
I havent gotten any response or resolution that is different from when I filled this complaint initially.Business Response
Date: 10/28/2024
In response to your Better Business Bureau case No.22419591 we take our customer feedback seriously. At **********************, we do everything to build trust with our customers. Weve reviewed the concerns and a follow-up on a detailed resolution as provided and communicated with the customer on October 16th, 2024 To protect our customers privacy, they have been advised to share the response directly with you.
If you have any questions, please call us at ************ from 5:00 am-7:00 pm PST Monday- Sunday or at *********************************** We are available 24/7.
Thank you,
Your Acorns TeamInitial Complaint
Date:10/11/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Acorns locked me out of my account after I updated my funding source. I provided all requested documentation to have the account unlocked, yet it still remains locked. I've requested 4 times to have the account unlocked. Each time I'm asked for proof of identity; upload photo of myself holding my driver's license, upload bank statements, verify account numbers, bank names, etc. I've jumped through these hoops 4 times now.Business Response
Date: 10/17/2024
In response to your Better Business Bureau case No.22413127 we take our customer feedback seriously. At **********************, we do everything to build trust with our customers. Weve reviewed the concerns and a follow-up on a detailed resolution as provided and communicated with the customer on October 12th, 2024 To protect our customers privacy, they have been advised to share the response directly with you. If you have any questions, please call us at ************ from 5:00 am-7:00 pm PST Monday- Sunday or at *********************************** We are available 24/7.
Thank you,
Your Acorns TeamInitial Complaint
Date:10/07/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I set up my acorns account on sept 29 after my aunt referred me. Today, i reached out to the chat help on the app because i was unsure why one of my accounts said it was not able to do round **** The chat person asked me to send a screen shot of what i was referring to because she didnt know exactly what i meant. I tried to send through app, and it just didnt work. It wouldnt let me send picture. So she said she would send me an email so i could attach it, which i did. The next email i received was from acorns NOREPLY of course, telling me i need to submit utility bills, and a selfie of me holding my drivers license or state issued ID, and i am currently locked out and cant even cancel services. I have less than 100 in there, but i cant even log in to cancel, and their email is a no ***ly. I have emailed the *** i had to cancel immediately and return all funds, but have heard nothing. I wonder how many others have been erroneously (or feloniously?) locked out that had a significant amount in there. NOT OK. I need to hear from someone that can deal with this issue asap. And not a customer service agent reading from a script. Someone who can cancel and refund my money asap.Business Response
Date: 10/14/2024
In response to your Better Business Bureau case No.22392600 we take our customer feedback seriously. At Acorns, we do everything to build trust with our customers. We’ve reviewed the concerns and a follow-up on a detailed resolution as provided and communicated with the customer on October 14th, 2024 To protect our customer’s privacy, they have been advised to share the response directly with you.
If you have any questions, please call us at 855-739-2859 from 5:00 am-7:00 pm PST Monday- Sunday or at [email protected]. We are available 24/7.
Thank you,
Your Acorns TeamInitial Complaint
Date:10/07/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Acorn allowed fraud and theft of money to happen on my account. My account was taking for the amount of 33usd two times by a company in *****. thing is you flagged Bestbuy and ******* but not a company in *****Business Response
Date: 10/14/2024
In response to your Better Business Bureau case No.22390643 we take our customer feedback seriously. At **********************, we do everything to build trust with our customers. Weve reviewed the concerns and a follow-up on a detailed resolution as provided and communicated with the customer on October 8th, 2024 To protect our customers privacy, they have been advised to share the response directly with you.
If you have any questions, please call us at ************ from 5:00 am-7:00 pm PST Monday- Sunday or at *********************************** We are available 24/7.
Thank you,
Your Acorns TeamCustomer Answer
Date: 10/14/2024
I reject they didn't contact me.Business Response
Date: 10/21/2024
In response to your Better Business Bureau case No.22390643 we take our customer feedback seriously. At **********************, we do everything to build trust with our customers. Weve reviewed the concerns and a follow-up on a detailed resolution as provided and communicated with the customer on October 8th, 2024 To protect our customers privacy, they have been advised to share the response directly with you.
If you have any questions, please call us at ************ from 5:00 am-7:00 pm PST Monday- Sunday or at *********************************** We are available 24/7.
Thank you,
Your Acorns TeamCustomer Answer
Date: 10/31/2024
they never talked to me on the 8thBusiness Response
Date: 12/19/2024
In response to your Better Business Bureau case No.22390643 we take our customer feedback seriously. At **********************, we do everything to build trust with our customers. Weve reviewed the concerns and a follow-up on a detailed resolution as provided and communicated with the customer on October 8th, 2024 To protect our customers privacy, they have been advised to share the response directly with you.
If you have any questions, please call us at ************ from 5:00 am-7:00 pm PST Monday- Sunday or at ************************************************************. We are available 24/7.
Thank you,
Your Acorns TeamInitial Complaint
Date:10/07/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
i've been saving with Acorns since 2018. Occasionally I've withdrawn money as ********* the end of October I tried to close my account as I needed the money. It was $350+, and $97 in another. As soon as I requested to close my account they locked me out of my account and also withdrew $320 from my personal account at my bank. They said the only way to get my $320 back was to file a complaint with my bank which I did. I have never received any money back which is now over $700. Could you please help me. everytime I call them they ask for the same info which I've given 3 times. They either disconnect the call or claim that they can'y open my account because it's been closed. My bank temporarily deposited $320 into my account but they can't retrieve that money either. Please, please help me. I'm elderly and have only my SS to live on.Business Response
Date: 10/14/2024
In response to your Better Business Bureau case No.22389989 we take our customer feedback seriously. At Acorns, we do everything to build trust with our customers. We’ve reviewed the concerns and a follow-up on a detailed resolution as provided and communicated with the customer on October 14th, 2024 To protect our customer’s privacy, they have been advised to share the response directly with you.
If you have any questions, please call us at 855-739-2859 from 5:00 am-7:00 pm PST Monday- Sunday or at [email protected]. We are available 24/7.
Thank you,
Your Acorns TeamCustomer Answer
Date: 10/21/2024
Acorns only returned half of the money owed to me. They returned what they stole from my account but not the principal investment of $350.00.What can I do to get the money from my investment account back?Business Response
Date: 10/22/2024
In response to your Better Business Bureau case No.22389989 we take our customer feedback seriously. At **********************, we do everything to build trust with our customers. Weve reviewed the concerns and a follow-up on a detailed resolution as provided and communicated with the customer on October 14th, 2024 To protect our customers privacy, they have been advised to share the response directly with you.
If you have any questions, please call us at ************ from 5:00 am-7:00 pm PST Monday- Sunday or at ************************************************************. We are available 24/7.
Thank you,
Your Acorns TeamInitial Complaint
Date:10/07/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been trying to move my money to another account for a week. There is obvious fraud on my account and after many attempts there is still no resolution and I am still not able to access and move my fundsBusiness Response
Date: 10/14/2024
This is in response to Better Business Bureau Case No.22389886. We take our customer feedback very seriously. At Acorns, we do everything to build trust with our customers. We’ve reviewed the concerns and await correspondence from Sarah. To protect our customer’s privacy, they have been advised that they have the option to share the response directly with you.
If you have any questions, please call us at 855-739-2859 from 5:00 am-7:00 pm PST Monday- Sunday or at [email protected]. We are available 24/7.
Thank you,
Your Acorns TeamInitial Complaint
Date:09/20/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On Sunday (9/15) at 10:50 am, my Acorns Debit Card was used multiple times to withdraw $300 from my account as an unauthorized transaction, they managed to get $300 out of my account but it declined when they attempted to withdraw more money. I submitted a dispute with Acorns a few days later when I realized what had happened and informed them I didn't do this, I even explained to them that in the area where I live, the shopping center at ******** or CVS might have a Card Skimmer. The reason I mentioned this to them, is because this has happened to my Debit Card with ***********, right after using it at these locations, a few days later my card was being used to do unauthorized transactions that I didn't do. I do use the *** at ******** and CVS, it's to take out the money to pay rent typically the first week of the month, but at the time this transaction occurred, I was asleep at home and didn't leave my house until later in the day that Sunday to purchase some items for my mom. The previous day, Saturday (9:14) I was home all day and never left my house at all, my location history from ****** Maps shows this. I have tried to explain to Acorns, how is it possible for me to make this transaction, when I never left my home at the time of the transaction, they are not want to refund me $300 for an unauthorized transaction. Why do I need to pay for someone else using my card information without my authority?Business Response
Date: 10/04/2024
In response to your Better Business Bureau case No.22316187 we take our customer feedback seriously. At **********************, we do everything to build trust with our customers. Weve reviewed the concerns and a follow-up on a detailed resolution as provided and communicated with the customer on September 23rd, 2024 To protect our customers privacy, they have been advised to share the response directly with you.
If you have any questions, please call us at ************ from 5:00 am-7:00 pm PST Monday- Sunday or at *********************************** We are available 24/7.
Thank you,
Your Acorns TeamInitial Complaint
Date:09/20/2024
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I emptied my account in 2021. I thought I had cancelled, since I used the "cancel" button on their site and went through all the steps. Apparently you have to go cancel your monthly subscription as well, but that was not made clear at ALL. I was led to believe my ties with the app were cut. Then I found out they had been charging my $1 per month and changed it to $3 per month. I am seeking a full refund for the subscription costs from the time I cancelled and withdrew my money. Support only "helped me out" by issuing 36 dollars, a 12 month refund. I need 2 additional years.Business Response
Date: 10/03/2024
In response to your Better Business Bureau case No.22315337, we take our customer feedback seriously. At **********************, we do everything to build trust with our customers. Weve reviewed the concerns and a follow-up on a detailed resolution as provided and communicated with the customer on September 20th, 2024 To protect our customers privacy, they have been advised to share the response directly with you.
If you have any questions, please call us at ************ from 5:00 am-7:00 pm PST Monday- Sunday or at *********************************** We are available 24/7.
Thank you,
Your Acorns TeamCustomer Answer
Date: 10/03/2024
I do not accept the resolution, because Acorns sees no issues charging for an unused account.Business Response
Date: 10/07/2024
In response to your Better Business Bureau case No.22315337, we take our customer feedback seriously. At **********************, we do everything to build trust with our customers. Weve reviewed the concerns and a follow-up on a detailed resolution as provided and communicated with the customer on September 20th, 2024 To protect our customers privacy, they have been advised to share the response directly with you.
If you have any questions, please call us at ************ from 5:00 am-7:00 pm PST Monday- Sunday or at ************************************************************. We are available 24/7.
Thank you,
Your Acorns TeamInitial Complaint
Date:09/19/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello ! I decided to participate in Acorns referral promotion that ran from 8/18/2024 (started at midnight PST) to 8/24/2024 (ended at 11:59 pm PST). The requirements for the referral bonus where to successfully refer 4 friends between 8/18/2024 - 8/24/2024 and to in return have $900 deposited into my account. I was also supposed to have all 4 of the referrals deposit $5 into their accounts within the 14 days (9/7/2024) of opening their accounts. Not only have none of us received the $5 from signing up, but I still have not received the bonus for getting the 4 referrals, or even so much as received one single email (like is claimed to be sent every Tuesday) for my referral statues. I know all 4 my referrals were successful. Now acorns keeps trying to hit all their accounts for an additional $5 dollar investment, even though they dont have recurring investments, turned on. Also, every time I try to message Support within the app and on web browsers I get this blank messages instead every time. When I was finally able to get through to support through email I was told to have all of my referrals reach out to them (which they all did) and support suspended 2 out of 4 of their accounts for no reason at all and had asked for additional documentation in order to reopen their accounts. Both of my two referrals have sent in the requested documentation and keep getting the complete runaround with the company. They are simply just not trying to payout even though I completed all of their requirements. Please help me sort this matter. Thanks in advance!Business Response
Date: 09/25/2024
In response to your Better Business Bureau case No.22307163, we take our customer feedback seriously. At **********************, we do everything to build trust with our customers. Weve reviewed the concerns and a follow-up on a detailed resolution as provided and communicated with the customer on September 7th, 2024 To protect our customers privacy, they have been advised to share the response directly with you.
If you have any questions, please call us at ************ from 5:00 am-7:00 pm PST Monday- Sunday or at *********************************** We are available 24/7.
Thank you,
Your Acorns Team
Acorns Grow Inc is NOT a BBB Accredited Business.
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