Complaints

This profile includes complaints for HireRight's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  HireRight

  3349 Michelson Dr Ste 150 Irvine, CA 92612-8881

• 

  HireRight, LLC

  100 Centerview Drive, Suite 300 Nashville, TN 37214

• 

  HireRight

  1320 Greenway Dr Ste 930 Irving, TX 75038-7512

• 

  HireRight Solutions, Inc.

  PO Box 847783 Dallas, TX 75284-7783

• 

  HireRight

  700 Corporate Center Ct Ste K Westminster, MD 21157-3035

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/23/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received an email from this company telling me that I needed to go to their website to give permission for the company I applied for which was ***** to access my MVR and afterwards I could Go to their website and get a copy for myself. Turns out that that's not true. You can go to their website all you want, but you can't access your information without going through a c*** ton of stuff to get them to eventually, maybe possibly mail it to you. Personally I consider this to be email fraud.

  Business Response

  Date: 01/27/2025

  Thank you for your comments. We are sorry to hear about the difficulty encountered online. After our reaching out to you, we have emailed to you the report. Upon your review, please let us know if you have any question so that we may review it with you or file a dispute for you  by contacting us at telephone ************, or online at ***********************************************************************************************************************************.

• Initial Complaint

  Date:01/09/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am currently in the process of having a background check done with this company. So far it has taken 4 business days because they keep requesting more information. I have sent it all in. However, in my last position I was subcontracting. I have found Hireright to be very invasive. They are asking for my gst filings, all of my paystubs my start and finish letters, my business licence info as well as my gst registration number. The job I have been offered is hourly plus commission. So my self employment info is irrelevant. I don't feel it is anyones business and I truly wonder what is the real motive for being so invasive?

  Business Response

  Date: 01/10/2025

  Thank you for your comments. Supporting documents among the acceptable list can help during a verification. We anticipate the closing of your report to take place soon. Thank you for your patience during this process.

• Initial Complaint

  Date:12/28/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used HireRight for a background check, and they asked for my Social Security Number and a W-2 form. After uploading the W-2, I realized it wasnt necessary and asked them to delete it because it contains super sensitive info, including my SSN.HireRight told me they cant delete it, which is ridiculous. Why would they keep this kind of information if Im asking for it to be removed? This puts me at risk of identity theft, and they havent given me any good reason why they cant just delete it from their system.I want HireRight to delete my W-2 and any other personal information I uploaded and send me proof that its been done. Its my personal info, and I shouldnt have to beg them to take care of it.

  Business Response

  Date: 01/02/2025

  Thank you for your comments. Having received redacted versions of the documentation that was originally submitted in unredacted form, the unredacted has been deleted. Please let us know if we may be of any further assistance.
  

• Initial Complaint

  Date:12/24/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint regarding the frustrating and inefficient experience I have had with HireRight during the background check process.I clearly indicated on my application that I was self-employed and provided accurate information regarding my dates of employment. However, during a call with a representative, they seemed to misunderstand this and repeatedly asked to speak to someone else who could verify my employment. This demonstrates a lack of attention to the details I explicitly provided.Furthermore, I was told that I did not confirm the correct dates of my employment, despite submitting accurate information. This lack of clarity and poor handling of my case has caused unnecessary delays and stress.I request that HireRight take immediate steps to review my case, resolve these issues, and ensure that applicants receive more professional and thorough service in the future. The level of service I have experienced is unacceptable, especially for a company entrusted with such a critical part of the hiring process.Thank you for addressing this matter promptly. I look forward to your response.

  Business Response

  Date: 12/27/2024

  Thank you for your comments. This report is closed. Supporting documentation and information can help to provide a partial verification when a full verification cannot be obtained. We apologize for any inconvenience and appreciate your patience during this process. Upon your review of the report,please let us know if you have any questions so that we may review it with you or file a dispute for you by contacting us at telephone ************, or online at *****************************************************************************************************************************************;
  

• Initial Complaint

  Date:12/23/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  HireRight is the company hired by my prospective employer to conduct a background check. I was offered employment in NOVEMBER. The background check was initiated on 11/7/24 and to date 12/23/24 is not complete due to ongoing delays. HireRight states "additional research with the court is needed to complete this request." The self-reported information I provided is more than 20 years old. I reported it be**use I was advised that I must report any and all convictions, however, ** state law, ** Civil Code 1786.18 (a)(7), prohibits convictions more than 7 years old from being disclosed on an employer background check report. Additionally, I confirmed via the Sacramento County Superior Court public access website and I **lled the court to confirm the dates of the convictions using just my name and there are not multiple people with my name, there is only myself that comes up, so HireRight **nnot use that excuse. I was able to verify this information within 10 minutes and yet HireRight is claiming to still be working on it 1 1/2 months later. HireRight should be aware of this information and ** laws but when I **lled they seemed clueless and to be reading from a script. And the kicker, HireRight has a VENDOR that is completing the background check according to Adrian, a customer service supervisor. THIS IS ABSOLUTELY UNACCEPTABLE AND MY BACKGROUND NEEDS TO BE CLEARED TODAY, NOT ASAP, TODAY. It has been 1 1/2 months and it does not take that long! HireRight's delays have **use so many issues for me be**use I EXPECTED HIRERIGHT TO DO THEIR JOB AND TIMELY. There is no reason my background report is not done, the convictions are over 20 years old and ** state law prohibits the information from being disclosed in the report, THAT SIMPLE.

  Business Response

  Date: 12/30/2024

  Thank
  you for your comments. Most searches in your report completed quickly. However,
  this remaining search is impacted by a recent state appellate decision that has
  greatly limited the background check process, especially for some in-state
  sources. As a result of the appellate ruling about access to records, some
  source locations are not allowing researchers access to complete date of birth
  on record indexes and have also removed other personal identifying information
  such as driver's license numbers. As a result, some requests require clerk
  assistance to process, which can involve off-site file searches. When clerk
  assistance is needed, the ETAs can exceed 30 days. The known delay in this
  jurisdiction was noted on the report on the day this report was ordered, notifying
  the employer. We look forward to the completion of this remaining search and
  the closing of your report. Thank you for your patience during this process.              

  Customer Answer

  Date: 12/30/2024

  This response is unacceptable and simply sounds like a script and out right lie. I contacted the court myself and ordered my file on 12/12/2024 and on 12/26/2024 confirmed the clerks have my file. This tells me that HireRight did NOT request my file and if they did, they failed to follow up to ensure receipt in a timely manner. I was able to complete in 2 WEEKS INCLUDING WEEKENDS AND A HOLIDAY what HireRight is claiming they still need time to complete after almost 2 months. Additionally, HireRight has failed to explain WHY they are requesting a file that is over 25 years old (1999) THAT CANNOT BE REPORTED because it is against state law! 

  Business Response

  Date: 12/31/2024

  This
  report is closed. Upon your review of the report, please let us know if you
  have any questions so that we may review it with you or file a dispute for you
  by contacting us at telephone ************, or online at *************************************************************************************************************************** 

  Customer Answer

  Date: 01/04/2025

  I acknowledge that my background check is finally complete after almost 2 months HOWEVER that is only because I contacted the court and had the records ordered and followed through until the records were available. MY request took 14 days including weekends and the Christmas holiday AND furthermore due to the initial business response I contacted the executive team and it is ONLY because of the executives and my request and follow up to the court that this complaint was resolved in an expedited manner NOT as a result of whomever is responding to these complaints to the BBB or HireRight simply doing their job. I was able to get the matter resolved in 2 weeks including the Christmas holiday when HireRight could not do what they were hired and paid to do in almost 2 months! I’m glad it is over and I’m now able to start my new job and grateful that the employer waited for me. It is only the grace of God it all worked out because HireRight failed tremendously. 

• Initial Complaint

  Date:12/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my extreme dissatisfaction with the service I have received from HireRight. I initiated my background check on December 2, and was initially informed that the process would take a few hours or at most one business day. When that timeframe passed, I was told it would take 3-5 business days. After five business days passed, I followed up and was then informed that it would take 14 business days.The turnaround time for this simple background check has been extended multiple times without any proper explanation from HireRight. I have received conflicting information from different representatives. One representative claimed there was a technical error with Clayton County, while others insisted there was no such issue. When I requested to speak with a supervisor on two separate occasions, I was told my call could not be escalated until the full 14 business days had ********* has now been 15 business days, and my background check is still incomplete. HireRight is now saying they will need 20 business days, with a possibility of further delays. I finally managed to speak with a supervisor who confirmed there was a technical error, contradicting what other representatives had told me. Only on the 15th business day did HireRight offer to circumvent the Clayton County Court system, suggesting a statewide search that would take an additional 5 business days. This process, however, requires my employer's approval to proceed.I am deeply frustrated that this alternative approach was not offered sooner, especially given that the supervisor mentioned that Clayton County Court has been known to have delays. The continuous miscommunication and lack of timely solutions have caused significant inconvenience and stress.I am requesting that HireRight expedite my background check immediately and implement measures to prevent such issues in the future. The current situation is unacceptable and reflects poorly on HireRight's reliability and customer service.

  Business Response

  Date: 12/24/2024

  Thank you for your comments. This report is closed. Thank you for your patience during this process. Upon your review of the report,please let us know if you have any questions so that we may review it with you or file a dispute for you by contacting us at telephone ************, or online at *****************************************************************************************************************************************;

• Initial Complaint

  Date:12/17/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  HireRight is an agency that logistic companies use to pull cdl drivers motor vehicle reports , in my case I have been involved in 1 accident earlier this year in my personal vehicle . And since I obtained my cdl , every job that I apply to denies me because HireRight provide the employers with an MVR with 2 accidents instead of one . I filled a dispute with them and after 3 days they sent me an email saying that they contacted the department of motor vehicles and they confirmed to them that I have 2 accidents on my record. I immediately called the *** and they told me that they see only one accident and they never said to anyone that I have 2 accidents . I contacted county court that sent the accident report and they said they see only one accident as well . At this point Im blocked and helpless because HireRight insist that my MVR contains 2 accidents instead of 1 . I have been unemployed for many months now waiting to get hired by some trucking company and HireRight stands between me and getting a job .

  Business Response

  Date: 12/24/2024

  Thank you for your comments. You should soon receive a letter and a copy of your revised report.  Upon receiving them, please let us know if you have any other questions so that we may review it with you.Thank you for the opportunity to respond to your concerns.

  Customer Answer

  Date: 12/26/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******* *******
  
   
  

• Initial Complaint

  Date:12/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was offered a position with *** and they informed me that I would be using hireright, I have gone through employement checks with this company 2 other times so its baffling that they can not seem to find information that has already been verified previously, I am currently at risk of employement due to hireright not comprehending that instacart is a gig work job. I stated I did instacart from October 2021 to January 2022 I provided my 1099 for 2021 and Ive explained to them over and over I do not have any 1099 for 2022 because I did not make over $600 its literally one month, they also flagged my job at ****** half which not only states I am currently employed I am not had they went back and did research when I submitted a review and they would know my last day was 11/22/2024 so now its showing potential conflict which it is not. Its just so frustrating that I am delayed my job over freaking instacart which is not even a real job! Literally I provided my 1099 and Income verification what more do you want? I provided the number to instacart and they are too lazy to even call them they rather keep saying its a conflict when its certainly not

  Business Response

  Date: 12/06/2024

  Thank you for your comments. This report is closed. You should soon receive a letter with the results of your dispute and a copy of your report.  Please contact us should you have any questions about any portion of your report so that we may review it with you or file a dispute for you by contacting telephone ************, or online at ***************************************************************************************************************************************** you for the opportunity to respond to your concerns.

  Customer Answer

  Date: 12/06/2024

  I do not accept this response because I have already disputed it and you did nothing to correct the action, you recieved my 1099 as you asked for and had you done research as a background check company you would know ********* is instacart and had you called the business with the phone number and income verification provided there would be no reason to classify this employer as a conflict of interest which now has my position in jeopardy when this is literally a gig job! 

  Business Response

  Date: 12/13/2024

  You should have received the letter with the results of your dispute, along with a copy of your report. Supporting documentation can provide a partial verification when a full verification is not obtained. Should you have any remaining questions concerning your report, please contact us directly so that we may discuss it with you. For questions regarding their hiring process, hiring criteria or decision, please contact the employer directly.

• Initial Complaint

  Date:12/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I accepted an offer from an employer, hire right LLC was the company to perform the criminal/background check. I submitted my background on 10-14-2024 and my start date was for 11-18-2024 it has now been over 2 months and I have lied and mislead by Hire right LLC. Because they couldnt finish the background Im time, my employer has pushed my start date to 1-20-2025, I have since spoken to managers at hire right who claim theyre waiting on one counties in ********** so it can be completed. Hire right informed me that I had an address listed on my Experian credit report, but when I pull my own report from experian there is no such California address. I have never lived in ********** and I am being lied to. Hire Right is now telling me there will not be a status update until 12-18-2024 now which will be pushing it close to again where I will miss out on employment. All I want is for hire right to do their job and get this done and completed. Since doing all this I have been working for **** and Lyft who also perform the same criminal and background check and both were completed in 3 days. There is absolutely no reason for me to miss out on employment, Hire right LLC need to get this done! And stop lying to me

  Business Response

  Date: 12/05/2024

  Thank you for your comments. This report is closed. Upon your review of the report, please let us know if you have any questions so that we may review it with you or file a dispute for you by contacting us at telephone ************, or online at ***********************************************************************************************************************************.

• Initial Complaint

  Date:11/27/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I accepted an offer of employment contingent on completing a background check, which was expected to take 2-4 business days to complete. All documentation was provided and the background check was started on 11/6/24. To accommodate my new employer's requested start date of 11/25/24, I gave 2 weeks' notice on 11/11/24. On 11/11/24, a W2 and contact information for a prior employer was requested. On 11/12/24, the requested documents were provided. On 11/18/24 I asked for an update and HireRight said they were waiting on criminal records documents from **************** and expected to have them by 11/26/24. On 11/26/24, HireRight first indicated that they had received all required documents and the report would be completed on that day, then after 4:00 PM PT delayed the report again until 12/4/24. I contacted the San Diego County courts and confirmed that no records exist under my name within the last 7 years and no requests were pending or backlogged. If HireRight is waiting on any documentation from the San Diego County courts, that documentation would be over 7 years old and including that information in the report would be in violation of California law. I left active duty miitary service with a top secret clearance in 2013, my secret clearance expired in 2016, I have lived in the same house for the last 9 years, and I have not been involved in any civil or criminal proceedings in the last 7 years. It has now been 21 days since the background check was originally started and it is expected to be delayed for at least another week. If this is not resolved soon, HireRight's repeated delays will cause unecessary financial hardship, put my family's medical coverage at risk, and will have caused the first employment gap on my resume since I started working over 20 years ago. Based on the volume and consistent nature of complaints agianst HireRight, this pattern appears to indicate gross negligence.

  Business Response

  Date: 12/04/2024

  Thank you for your comments. This report is closed. Upon your review of the report,please let us know if you have any questions so that we may review it with you or file a dispute for you by contacting us at telephone ************, or online at ***************************************************************************************************************************************** you for your patience during this process.

  Customer Answer

  Date: 12/04/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. Although this is the most productive outcome possible, HireRight's delays have negatively impacted my situation and do not appear to have been necessary based on the content of the report that was issued. The report indicates that each of the 4 delays was due to required additional research with the San Diego County Court, however the report also indicates that no court records were found. 

  I am satisfied that no further action by the business will improve the outcome of this case.
  
  Regards,
  
  ******** ****