Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/29/2025

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a formal complaint regarding a disappointing experience at K1 Speed during my sons birthday celebration. The visit was marred by safety oversights, unprofessional staff conduct, and lack of accountability.Key issues include:My son and his friends received no safety briefing or instructions before their race, though other participants ******* child's kart failed mid-race and was swapped without explanation.After a minor collision, two boys were removed from the race without warning or clear reason and barred from their second race.When we asked why, staff were dismissive. The race ******** ****** *****, gave conflicting explanations, denied that warnings were necessary, then later claimed the crash itself was the warning.We recorded the race and observed it closelyno flags, warnings, or verbal commands were given. When questioned, Ms. ***** became defensive, abruptly ended the conversation, and told us to ask for a refund.Aside from one staff member (****), who was respectful and processed the refund, others were condescending and unhelpful.When I asked to speak to a manager, I was told everyone here is a manager. When I asked who owned the location, I was laughed at and told, thats corporate.I had to search online to confirm the race marshals name, as I was given an incorrect spelling.This experience caused unnecessary emotional stress for the kids and disrupted the birthday celebration. I also believe the boys height (over 5'10", though only 1213 years old) may have led staff to misjudge them and treat them unfairly.Requested Resolution:A formal written apology to my son and the children involved.Disciplinary review and retraining of ****** *****.Staff-wide retraining on safety protocols and respectful customer service.Clear and accessible complaint and escalation procedures for customers.I request a written response within 10 business days outlining how K1 Speed plans to address this issue.

• Initial Complaint

  Date:09/23/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Absolutely the worse experience for my daughter birthday party which I had reserved almost 1 month in advance (Party Date Sept 6, 2025). I wasn't provided the entire party package that I paid over $608 for. They blame their corporate office in ********** and to call corporate to complain (which I did and they didn't help either). The staff was unaware that there was a party scheduled that day, the party room was too hot, no AC, no water provided, told us we where too early, made us wait for almost 1 hour for pizza, because we were early to finish the race and when the hour past, they told us another 30 min, at this point we where schedule to be there only until 2pm and it was 1pm already. No ice and we were not offered any drinks from their small fridge and snack bar. I was embarrassed for my guest, that I did not give them any food. All they said was call corporate. We raced but we didn't get anything extra from their party package. I want a full refund because I didn't get what was promised for the birthday party package. My daughters birthday ruined. And from what I see a lot of people have gone thru the same experience. This is devastating. They should be out of business.

• Initial Complaint

  Date:01/05/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was required to setup an account to be a patron of the services. I had such a bad experience. It was over priced and nothing worked. I have no plans to return and now I continue to get promotional emails. I tried to unsubscribe but no matter how many times, I get a 400 bad request message as though it didnt go through. No one should have this much difficulty to unsubscribe to emails that I did want in the first place. In addition to this, I was overcharged for services by over $20 all because they never explained that adults and kids rode go-carts separately. I didnt want to leave others people children unsupervised.

• Initial Complaint

  Date:08/13/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called K1 speed racing this week 3 times to make sure before driving 3 hours that my son can ride in the teen league.They said yes and that I cant pre-register and need to show up to register.I called the morning of again to verify (today).now I am told that he does not qualify because he is 12.5 years old but used the adult carts last time. So therefore, he is unable to use adult cart this time because hes not 13 yet. The call center provided misinformation and therefore I am asking for a full refund from the call center due to them not transferring me to ********* or to effectively provide accurate information.

• Initial Complaint

  Date:03/12/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had pre-purchased an Accelerate youth league registration on December 27, 2023 at the *********/********, ********* location using a gift card that had been purchased earlier in the month along with cash. Accelerate has since been acquired by K1 Speed and I am having a difficult time getting a refund or even a response from the company. When K1 Speed purchased Accelerate they changed their youth league structure so what we paid for is no longer valid to the new structure. Since I paid with a combination of gift card and cash ($50 gift card and $422.48 cash) our location isn't able to issue a refund, so it needs to come from their corporate office in Irvine, CA. Our local facility has sent our request for a refund multiple times to their regional manager, *********************. I have personally reached out to the corporate through multiple emails to ********************************** and left voicemails (when their phone doesn't automatically disconnect the call before getting to voicemail). I reached out to our location again and they have sent another request and gave me the email address of their regional. I sent him an email and still have got no response. Their complete lack of response is outright disrespectful. I realize $472.48 may not seem like a large amount but it was my 10-year-old son's Christmas present from his grandmother. By them not returning the money that was received for a league structure they no longer offer they are basically stealing money from a 10-year-old.

• Initial Complaint

  Date:02/16/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 16 yo son participates in the K1 Teen league at the ********** K1 Speed Location. My son made the 2023 top 3 in the State for Karting. Due to this, my son was invited by the K1 Corporate/Marketing team to compete in the 2024 National Championship Competition! On Feb 1, 2024, I received an email from K1 Marketing with all of the information and details needed for the National Championship. The email included the dates and location of the race: We were informed the Teen League National Championships would be held on April ***** at the ********** Location in Winchester, **. The email suggested with the "Shortage of accommodations in the area, we should start making travel plans". With this in mind, I ********** reservations, flight reservations, and rental car. All of these reservations gave me an option to pay in full during the reservation process (Which I did). The reservations in total cost me $2300.00. On 2/15/2024 I received an email from K1 Corporate/Marketing that the race dates had been changed to 6/29/2024 due to the amount of people wanting to attend. I spent the evening contacting my reservation providers and found they were non transferrable and non refundable. I sent an email to K1 Corporate/Marketing letting them know that I had spent this money only for them to reschedule the race without notice and I am now "out" THOUSANDS of dollars for this decision. I received a response with a simple apology for the inconvenience. I furthermore sent an email asking if they could at the very least, consider allowing my son to drive on the track in April since we will be forced to either proceed with our reservations or lose the money. I received a response stating that would not be possible and again apologized for the inconvenience. I am among many families that were effected by this and are losing out on thousands of dollars for a rescheduled date - there is no other reason it was rescheduled other than the amount of people attending.

• Initial Complaint

  Date:01/12/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Speed Raceway gift card for $150 isnt honored at same location now named K1 Racing.

• Initial Complaint

  Date:09/08/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Absolutely the worse experience for my sons birthday party this past weekend. *********************** should be fired and not work in customer service ever. He was rude to me and in front of young boys. I wasnt provided the entire party package that I paid over $700 for and he blames their corporate office in ********** for the misconnect and said it wasnt his problem, for me to call them To complain (which I did and they didnt help either). The staff was unaware that there was a party scheduled that day, the party room was 81 and we werent able to sit and enjoy it because it was too hot, the pizza was not what we ordered and it was raw (they forgot to cook it by the time we were done racing so I believe they took it out too soon), no ice and we were offered warm drinks from Their small fridge that was broken, NO and I mean no potty breaks between the 3 races and when one kid went to use the restroom they tried to tell him he couldnt race (even though our group was just sitting there and not on the course , so I let the kid back in to race with our party), they refused to take pics and provide the winning medals for 1st - 3rd place racers and said they have no idea what I was talking about because corporate doesnt tell them whats included in their bday packages and I was stupid enough to purchase through their online office rather than walking in to pay half the price. I was appalled by this behavior! No plates or utensils either (for cake).The place was empty and I was told to book a party so we didnt have to wait over and hour to race with 10 kids, so thats what I did and believe me, It was hell! Yes we raced but we didnt get anything extra from their party package. I want a refund because I didnt get what was promised for the birthday party package, we didnt even get our promised breaks in between the 3 races and the venue was extremely HOT so no water or restroom breaks was absolutely unethical.

• Initial Complaint

  Date:08/15/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was at k1 and I went on their track and got on the go carts. Afterwards I realized my keys were not in my pocket so I asked for them to check the track. I was told that my issue was small and it was my fault and problem. The manager was rude and offensive. I was discriminated against and talked down to and laughed at multiple times.

• Initial Complaint

  Date:07/19/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello!My name is ******* ******. I held a birthday party at K1 Speed in ******* on July 1st, 2023. I have had a truly terrible experience with this entire thing.First of all, I booked the party and paid half a deposit for cybersport. I was told that once I had a headcount I would be able to add food/drink packages at a later date. I was told an event planner would call me to ensure that everything was set up ahead of time.I called again and again and even had to show up in person a few times to make sure everything was squared away as I had 35 people coming and needed to make sure we had our space/food/drinks ready. Even up until a day before the party no one had called me. I had also been given misinformation about virtual golf being ready for my event (it wasnt) and the option to bring outside food for a fee (was told later that it was not an option even though I was already told it was). That isnt even my issue with this place. My issue is that during the party I rented our cybersport for 2 hours. Only 3 rounds were played because of the state of the equipment. Pretty much all the racquets were broken. There were some carts not even working which caused uneven games. I had called the Monday following the party on 7/3 and voiced my concerns and I was told a regional manager would be calling me to follow up. It has been over 2 weeks and I have not received a phone call. I have reached out to both the ******* ******** who said they couldnt do anything and that I would have to wait for him to call me and that he is busy AND I called the group sales who said they were transferring me to someone that could help and disconnected my call.I tried to submit a form online for follow up and the form wont even submit due to an issue with the website browser (I tried on multiple devices).This was not a cheap party which I am fully aware of but I feel I deserve to be compensated for the broken equipment/poor experience of the cybersport portion of my event.