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Business Profile

Global Positioning Systems

Spireon Inc
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 26 total complaints in the last 3 years.
  • 10 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/30/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was forced to purchase this tracking device by ******************** to be able to purchase a car.I didnt want it. My car comes with afactory installed gps device from *******This device interfere with the program of the computer and has to be disconnected every time they have to perform a task on the computer of the car.This is a scam I dont want it I want a refund

    Business Response

    Date: 04/30/2025

    We are sorry to hear about the customers concerns. ****** takes all product and customer experience matters seriously. Wed like to address the key points raised:


    LoJack support will contact the customer directly to perform a full installation check.
    If needed, we will replace the LoJack device and reinstall it at no cost to ensure compatibility with the vehicle.
    LoJack does not sell products directly to consumers and is not involved in dealership sales practices. Therefore, we are not responsible for any requirement or pressure the customer may have felt during the purchase process.
    LoJack is not responsible for issuing refunds, as all product sales are made through authorized dealerships.


    We remain committed to ensuring customer satisfaction and product reliability.

  • Initial Complaint

    Date:03/05/2025

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ****** *******

     
    ssue. This has caused me turmoil because this issue is now affecting my headlights and causing me not to be able to drive at night. Also, I'm afraid that other issues may transpire due to the device being wired improperly. I'm am looking for them to fix the issue and reimburse costs from me spending money on an issue that is caused by their device.

    Business Response

    Date: 06/02/2025

    GoldStar acknowledges the concerns raised in the complaint. In response, ******** will initiate a dispatch to inspect the installation of the device in question. If the device is found to be faulty or improperly installed, it will be replaced. ******** will contact the customer directly to schedule the installation check and ensure the issue is resolved. The customer will not be charged for any part of this service.

Spireon Inc is BBB Accredited.

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This business has committed to upholding the BBB Standards for Trust.

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