Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 28k for non working printer and I have called and have been giving false promises of how to fix the printer only worked for 3 months and havent work since I have called and have been advised would get tech support which didnt happen its always something. I was advised I can mail back for an astronomical amount to be looked at, but that wouldnt guarantee to fix! They are falsely advertising their business and the product is definitely not worth the buy and doesnt work efficiently and or effectively and is an absolute rip off.

  

  Business Response

  Date: 03/16/2023

  Hello *********,

  Thank you for your message. We are sorry that your experience with Omniprint International fell short of expectations.  We also want to thank you for giving us the opportunity to make things right.  Our records show that our team has provided timely replies to your messages and support tickets.  The last support ticket that you submitted was in May 2022.  Although no additional tickets were opened, our team reached out to offer additional assistance.   

  In regards to the maintenance, yes, as with most machines, maintenance and consumable replacements are needed periodically.  We do offer virtual technical support to all of our customers, and at times, there are additional fees for a technician to either travel to the location where the machine is located or for you to ship your machine to our warehouse for in-house repairs. Throughout our communication, youve declined our assistance for professional in-house repairs to be done by our team.  While all of our prices are reasonable, we offered a payment plan, but you also declined that option.  If you give us the opportunity to help, we would be happy to assist you with the repairs needed for your machine.

  Our top priority is to serve our customers and ensure that your machine is functioning at optimal levels. We thank you for your feedback and for allowing us to make things better.   We are always here and happy to help!

  Kind Regards,

  Omniprint International

  
  

  Customer Answer

  Date: 03/16/2023

  I understand that with the printer comes maintenance. I have did the proper maintenance and I did not use the machine enough to put wear and tear on wearable parts. The problem is the printer is insufficient in the functions that the company omnium print international said it was capable of in further review, I also reached out to Omni Print to resolve the issues, and I was given the runaround by technical support on every phone call which exhausted my resources by the time I got a hold of technical support the printer was in functionable due to me, shutting the printer down as I did through a zoom meeting with technical support upon request of returning the printer I was told that I would have to pay $700 in shipping cost  and they were not sure what will resolve the issue and how much it would cost and was told that I would have to pay another $3000 as if that was what the estimated cost would be to repair the printer . Without the technical support or technician actually knowing what was wrong with the printer they gave me several diagnosis. I was not confident that what they told me the printer problem was was actually the problem being I only had trouble with one color on the printer and I dont believe That they were sure what the problem was neither . I feel that Omni Print did not give me a clear resolution, and it was a run around in an attempt to pretend to help me resolve the issue. They did respond back to my request within one week only after I place the complaint with the Better Business Bureau. With the ending call they told me today 3-15-2023 that I will receive a call after talking to high *** to resolve the matter after I refused a fifty percent discount after I pay them fifty percent of technical support cost which Im not sure what the cost would even be . Just run around after run around phone called with one ring hang *** . 

  

  Business Response

  Date: 03/17/2023

  Hi *********,

  Thank you for the prompt response.  Again, we are sorry that your experience with Omniprint International fell short of expectations. We proudly stand by our Better Business Bureau rating and rest assured that our top priority is to serve our customers and make sure their equipment is running at optimal levels.  Our records show that our team has provided timely replies to all of your messages and support tickets, and has offered several options in regards to maintenance your machine currently needs. 

  On our most recent call, our team recommended having your machine shipped to our warehouse so our technicians can properly diagnose and provide the professional repairs that are needed.  To help offset the shipping expense, we offered a payment plan, but you declined our offer. 

  As previously stated, we would love the opportunity to assist you with ************.  Our team will reach out once again to answer any additional questions and happily assist if you are ready to move forward.  
  

  Kind Regards,
  Omniprint International
  

  
  

• Initial Complaint

  Date:01/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tech savvy graphic designer here. Purchased the Freejet 330 **. Do not recommend. Why? For starters, they've ripped software, drivers, etc from elsewhere (Epson printer drivers) and just put an Omniprint shell overtop. The color profiles aren't correct (doesn't want to print grey at all, just goes black), the DirectRip software they use does NOT communicate with the printer effectively. And by that I mean it is so glitchy, it's not funny. And it'll do it in the midst of printing your image. And this is a computer that I bought NEW, and have put NOTHING else on it, because the program just cant handle absolutely anything else running. Also, don't leave the program up for too long, or it starts to glitch and lag worse. All in all, it doesn't communicate well with the plagiarized driver and software; nor does it work in synchronized ******* with their machine. I swear you throw out a shirt for every 3 you seem to print, because even with the same settings it will mess the next print up. And because they did not put the time to develop their own software that works with the machine, there is absolutely no diagnosing/error details. It messes up, and you have to pretty much guess by process of elimination. Or try to have them diagnose it via zoom and pray you don't need a technician for the small fee of your right arm. Everyone is turning around and selling these machines for maybe three thousand dollars because of all the issues. The financing company really shouldn't even be working with Omniprint, given how thrown together the machine and software is, and that it's just not the product they promise. Just seems they ripped off drivers and software from everyone else instead of putting the time and research (and money, god forbid) into creating their own software that works seamlessly with their machine. We have a twenty thousand dollar debt for an oversized paperweight now. Wish we could give it back AND wipe the debt off of our credit report. Such a disappointment.

  

  Business Response

  Date: 02/23/2023

  Hello,

  Thank you for bringing this to our attention.  We are sorry that your experience with Omniprint International fell short of expectations.  We would also like to thank you for giving us the opportunity to make things right.

  Our records show that our tech support has made several attempts to get in contact with you, but we've been unsuccessful.  As of right now, we do not show any additional pending/open tickets.  Please contact us at your earliest convenience so we may help provide you with a resolution. 

  Again, we thank you for your feedback and for allowing us to make things better. 

  Best,

  Omniprint International

• Initial Complaint

  Date:12/30/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an ********** 550 and it keeps breaking. I most recently sent $2800 for new firmware and spent $2000 on shipping. They have had my $30,000 screenprinter since September 9th. I call weekly and email weekly and no one is contacting me as to why they have not fixed my screenprinter or sent it back to me.

  

  Business Response

  Date: 01/04/2023

  Hello,

  Thank you for bringing this to our attention.  We are sorry that your experience with Omniprint International fell short of expectations.  I also want to thank you for giving us the opportunity to make things right. Our team is currently working on providing a viable solution and will be contacting you soon.  We appreciate your business and patience while we work through this.

  Again, we thank you for your feedback and for allowing us to make things better. 

  Kind Regards,

  Omniprint International