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Business Profile

Exercise Equipment

Trigger Point Systems LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Exercise Equipment.

Complaints

Customer Complaints Summary

  • 11 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/08/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    hello Thank you for helping me,I recently made a purchase from the triggerpointsystems.com my order number is #***** and it cost $231.74 total.on the website the company states: " try it 100% risk free" and " happiness guarantee"I had gone ahead and made this purchase after seeing those statements thinking that if I didn't like the product that they would cover shipping back and give me a full refund. after receiving the products I ordered I did not feel they were working well for me And ask the company for return shipping label. they responded within a day giving me an RA number to return but let me know they would not cover the cost of shipping and that there would be a 20% restocking fee. I emailed them back the next day saying I felt this was unfair and would they please reconsider removing the 20% restocking fee It's been six days and I've heard nothing from them. it's going to cost just over $40 to send the products and a 20% restocking fee would be another$50 roughly so I'd be losing $90.00 on the 231 dollars that I spent. this hardly seems fair from the statement they gave. i'm unsure what to do next as I'd like to read get all of my money back from this purchase and help others not run into the same issues as I did. one option from now is I could send back the product and get a partial refund and hope that with your help I can get the remaining amount returned to me.thank you for your help again looking forward to your wisdom

Trigger Point Systems LLC is NOT a BBB Accredited Business.

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