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Business Profile

Exercise Equipment

Hyperice

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Exercise Equipment.

Complaints

Customer Complaints Summary

  • 14 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/17/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi,I have been a hypervolt customer for years and more recently a very happy hyperice x customer for about 18 months. Recently however, I keep getting "error code: 2" whenever I try to use my hyperice x on any cold setting. I have chronic knee pain and this product has helped me maintain an active lifestyle and perform day to day activities. This poducet was purchased in the ** while I was there for work, but I now live in ******. I spoke to Hyperice ****** but they were unable to support me in trying to find a resolution. I love these products and they have been a crucial part of my workouts and lifestyle. I would appreciate some help in this matter as I am devastated to not be able to use my hyperice x to the capacity that I was until now.Thanks!

    Business Response

    Date: 01/18/2023

    Hi ****, 

    Thank you for reaching out and your loyalty to Hyperice! We are sorry about that Hyperice X and look forward to getting you back up and running asap. Our Hypercare customer experience team has reached out to you directly to get this issue resolved so please check your email to proceed. Let us know if you have any additional questions or concerns and we will be happy to assist. 

    Best regards, 

  • Initial Complaint

    Date:01/01/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased the hyperice x for my knees on 9/30/22 and i loves it from the minute i put it on, i took care of it, i live in a smoke free home and kept it clean. It stopped working 12/31/22 out of no where . It charges and turns on and 5 seconds later a message pops up on the app that says " we detected a problem on this device, if error persist please contact customer support Error :2 " Please i had such high hopes for hyperice, i would hate to leave a negative review.How can we fix this problem Hyperice?

    Business Response

    Date: 01/06/2023

    Hi *****,

    Thank you for letting us know about your Hyperice X, we are taking care of this for you right away! Upon reviewing your case with our customer support Hypercare team we have went ahead and provided you with a solution to get your device back up and running. Feel free to reach out with any further questions or concerns and we will be happy to assist you. 

     

    Best regards, 

Hyperice is NOT a BBB Accredited Business.

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