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Business Profile

Electronics and Technology

Network Hardwares

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronics and Technology.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/12/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered Star Micronics TSP100III printer on Feb. 3rd and was told it was being delivered. Then website shows in progress. Have called several times with no answer and have sent online messages through the web site with no reply.Would like a refund and will purchase from another business.

    Business Response

    Date: 06/17/2025

    We sincerely apologize for the inconvenience the customer experienced. Due to an unexpected increase in volume during the time of their order, there were delays in communication and response times. While we were in the process of reviewing the order for a refund, the customer initiated a chargeback through their financial institution.

    As a result, we accepted the chargeback per standard policy, and the customer has been fully refunded.

    We regret the frustration caused by this delay and are actively implementing measures to improve our responsiveness during peak periods.

    If the BBB or the customer requires supporting documentation, such as the invoice or transaction details, we would be happy to provide them.

    Thank you for the opportunity to clarify this matter.

    Best Regards,

  • Initial Complaint

    Date:07/11/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for an HP 9125e wireless multifunction printer on Saturday, June 29, 2024. I have not received it yet. I have left several messages with them since they never pick up the phone, and have not gotten an appropriate response, such as when the printer will arrive or do you want a different printer; even do you want a refund. I have heard nothing and need some intervention and a resolution. If possible, I still want the printer but if not then a refund is just fine.Thanks.

    Business Response

    Date: 06/17/2025

    Were truly sorry for the trouble this caused and completely understand the customers frustration.

    When the order was placed, we were in close contact with the manufacturer and had taken all the necessary steps to fulfill it. We had set aside the last available unit in our inventory for this customer. However, when a change of address was requested, the hold on that item was automatically released and by the time we noticed, the product had gone out of stock.

    We did our best to work with the manufacturer to get more inventory, but unfortunately, we werent able to get a clear timeline on when more would be available. Since we didnt want to leave the customer waiting indefinitely, we went ahead and issued a full refund and notified them right away.

    If needed, were happy to provide the refund confirmation and invoice for reference.

    Thanks for the opportunity to explain, and again, we regret the inconvenience caused.

     

    Best Regards,

Network Hardwares is NOT a BBB Accredited Business.

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