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Business Profile

Debt Relief Services

JW Financial Solutions
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 15 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/18/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Oct 31 2022.. this company promised me to refund back my money since I cancelled their program.. they promised me 10 working days.. i called nov 17 they said they gonna process it by 3-5 business days.. and they want me to talk to their supervisor to process the refund. But it seems phobe just kept ringing.. pls help to refund my $786. Thank you

    Business Response

    Date: 11/28/2022

    Our records indicate that the client has been assisted with their concerns by upper management. The requested refund was already processed for $736.30 on  11/16/22 and a confirmation email was sent. We apologize for any inconvenience this has caused. 

  • Initial Complaint

    Date:11/08/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid these characters $455. Only to realize that they are con artists in affiliation with a fraudulent company called CrediCare, whose website is a sham. I tried logging in to my supposed account for two week into only to find that I couldnt. It wasnt until a week later I told them in writing that I wanted to cancel my account and wanted a full refund (mind you they hadnt worked on my consolidated account) they quickly sent me all login info. But I kept telling them I wanted to cancel and wanted my full refund. They only refunded $15. They equated a phone call and ensign documents, I guess, to the $430 dollars missing from my expected refund. Stay away, stay away! Run! Keep searching for a better company. I did and they started working on my account immediately! These crooks are just that scoundrels.

    Business Response

    Date: 12/05/2022

    JW Financial is currently reviewing the customer's concerns and will contact them once the review is completed.

  • Initial Complaint

    Date:10/18/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went with JW financial to help with high interest cards and loans, they took $335 from my account and none of that money went toward my creditors, it went to their lawyers which did nothing for me. When I requested a refund, I was told that I would only get $6.26 because the rest was given to their lawyers. I requested a cancellation in August and they still charged me in August for services that I did not receive. I want my money back because they did nothing for me at all and it was never explained to me that my payment would be going to their very expensive lawyers, rather than my creditors, it was also explained that it would only cost ***** a month and they charge me much more than that as shown.Totally predatory business practices. This tactic needs to change.

    Business Response

    Date: 10/20/2022

    A review of the customers account was conducted and revealed the following. On 8/15/22 the customer notified ********************** of his intentions to cancel his account and the cancellation process was started.  The cancellation process immediately stopped any deposits from pulling from the customers bank account.  We apologize for any inconvenience. We already processed the refund as requested. 

JW Financial Solutions is BBB Accredited.

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