Complaints

This profile includes complaints for Alleviate Financial Solutions LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Alleviate Financial Solutions LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Alleviate Financial Solutions LLC

  1 Park Plz Ste 600 PMB 519 Irvine, CA 92614-5987

  
• 

  Alleviate Financial Solutions LLC

  4 Park Plz Ste 1500 Irvine, CA 92614-3516

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I settled all of my accounts; it took over a year to settle the last account with this company. Once i got an offer to settle with my last account I added up any pending charges plus any deposits that was scheduled. I confirmed this with the upcoming transactions tab on their account page, it stated i would only have 1 charge of $9.95 remaining after I settled with the last account. I should be receiving about $439 back after their fee was taken. I log in to see they charged me another $277 leaving me with about $160 in my account which is outrageous. If this was a true fee it shouldve been on the upcoming transactions tab instead of all of sudden this new fee arises after I sent a message to them directly asking when i would be receiving the remaining balance on my account. I would like the $277 refunded back to me with the rest of the money because i believe i was scammed if it was a true upcoming charge it shouldn't have been hidden from me.

  

  Business Response

  Date: 04/01/2025

  Dear ****,

  Thank you for reaching out. We sincerely apologize for any frustration or inconvenience this situation has caused and truly appreciate your feedback. The completion of your program is an important milestone, and we regret if this experience has not been as smooth or positive as expected.  

  After reviewing your account, we can confirm that the deduction from the dedicated savings account was our service fee for settling your final enrolled debt. This fee is only applied after you have approved a settlement we obtained on your behalf, and the first settlement payment has cleared. This is outlined in our signed agreement and has been consistently applied to other settled accounts as well. 
  

  We understand how frustrating this can be, and we want to assure you that your concerns have been escalated to management for further review. We are here to support you and appreciate the opportunity to address your feedback further. 
  

  Please be on the lookout for our call soon. 

  Customer Answer

  Date: 04/01/2025

  why would this fee not be under the upcoming transactions like other fees? Why is it hidden? Your business is shady. The company took over a year to settle while you guys just collected money from me. I have multiple emails which Ive forwarded and have proof of to get this account settled. Now that it is settled and paid then it should have shown the upcoming charge. I will never send anyone to use your services if i knew this is how clients are treated. I would have never settled for the amount i did if i knew about this fee that was 1/3 of the amount i settled to the company to begin with. I want my remaining balance plus the fee back so i can cut my ties with this company. 

  

  Business Response

  Date: 04/02/2025

  Thank you for your ongoing feedback, ****.
  
  We believe in transparency and ensure that all fees, including program-related costs, are clearly outlined in the signed agreement. That said, were always happy to discuss this further and answer any questions you may have.
  
  Our service fee is only applicable once you approve the settlement weve secured and after the first payment clears, which occurred on March 27th. Please know that we take your concerns seriously and truly value the opportunity to address them.
  
  Well be reaching out to you soon, kindly keep an eye out for our call.

• Initial Complaint

  Date:03/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a debt consolidation company that I started with in September 2024. They have caused many of my delinquent accounts to go to collections without an attempt to help consolidate my debt. I have received a court at my door with a police officer on a Sunday morning after I repeatedly contacted them and sent copies of a legal notice regarding this creditor. I still have not heard back from the attorneys who are representing me through this company on the response.

  

  Business Response

  Date: 03/13/2025

  Thank you very much for reaching out, ********.
  
  We sincerely appreciate your feedback and apologize for any inconvenience you may have experienced.
  
  While we have successfully settled four of your accounts, we completely understand your concerns and want to assure you that we are here to help. Though we work diligently on your behalf, the reporting of information remains at the discretion of your creditors. Rest assured, our team will be reaching out to you soon to further assist and address your concerns.
  
  Additionally, we have shared your feedback with your legal service provider so they can follow up with you as well.
  
  We truly value the opportunity to assist you and look forward to speaking with you soon.

  Thanks again for reaching out.

  Customer Answer

  Date: 03/13/2025

  In 6 months only four creditors have been reached and one that has not been contacted served me with a court summons ! I reached out to you in SEPTEMBER through emails and portal and no response! So no response from your attorneys on this ! Im enclosing the date of my email to you back in September! How can I trust anything you say or promise yet you continue to take my money every month? What am I paying for? How many more court summons will I receive as now three more creditors have turned me over to collections! This is all medical debt from breast cancer and yet I have to chase you and your attorneys. 

  

  Business Response

  Date: 03/14/2025

  Dear ********,
  
  Thank you for your ongoing feedback. We sincerely appreciate it. We also want to apologize again for any inconvenience you may have experienced.
  
  We understand your concerns regarding the progress of your program. However, with an estimated term of 43 months, there is still ample time to address the remaining accounts. While we believe you are making steady progress by achieving four settlements, we regret any dissatisfaction you may feel at this stage. Please know that our commitment to supporting you and helping resolve your debt remains unwavering.
  
  Additionally, we have shared your feedback with your legal service provider so they can follow up with you directly.
  
  We attempted to contact you yesterday to discuss your concerns but were unable to connect. We will be reaching out again soon, and we encourage you to return our call at your earliest convenience.
  
  We look forward to assisting you further.

  Customer Answer

  Date: 03/27/2025

  I still have not received contact from the lawyers: or whomever is representing me in the court summons! Its now almost a month AFTER a response was to be sent on my behalf. Can you reach out to them as no one ever answers the phone !

• Initial Complaint

  Date:03/05/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been receiving calls from Alleviate Financial for almost a year now. I have verbally requested to be removed from their call list, and multiple employees confirmed my phone number is no longer listed. However, I am still receiving daily calls from them, bordering harassment. I am filing this BBB report to remove my personal information from this business and to stop communications with them.

  

  Business Response

  Date: 03/06/2025

  Dear *****,

  Thank you for reaching out. 
  

  We sincerely apologize for any inconvenience and appreciate you bringing this to our attention. We have added the number provided to our Do Not Call List. 
  

  Please feel free to reach out if you have any further concerns. 
  

  We appreciate the opportunity to resolve this and wish you the best. 

• Initial Complaint

  Date:02/24/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A debt consolidation company alleviatefailed to contact my banks and the banks withdrew all the past due amounts that were owe BUT I HAD BEEN MAKING MY PAYMENTS TO ALLEVIATE. So technically I paid alleviate for services they failed to provide and in addition my bank took my money to catch up on the debt baby fed confirmed alleviate never made any contact with them I just want my full $846 from alliviate back

  

  Business Response

  Date: 02/24/2025

  Dear ******,
  
  Thank you for reaching out and sharing your concerns with us. We genuinely appreciate the opportunity to address them and want to assure you that your feedback is taken very seriously. Our management team is currently reviewing your case, and we will be in touch soon to discuss your concerns in more detail.
  
  As a trusted company in the debt relief space, we sincerely regret any inconvenience you may have experienced. You were enrolled in the program for two months, with an estimated term of 44 months as outlined in our signed agreement, during which we anticipated settling all enrolled debts. While we remain confident in our ability to help you achieve financial relief within the agreed timeframe, we fully understand your request and have documented it in your file.
  
  We truly appreciate the opportunity to assist you and sincerely apologize for any inconvenience this may have caused.
  
  We look forward to connecting with you soon.

• Initial Complaint

  Date:02/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I also want to cancel my plan and am within my rights prior to the first payment. I have been waiting for a call from an agent and want to ensure that all planned payments are cancelled and my banking information is removed.After doing the math on the terms, I would be spending more money for longer time than if I were to manage the debt myself.

  

  Business Response

  Date: 02/20/2025

  Dear ******,
  
  Thank you for reaching out.
  
  We understand your concerns and appreciate the opportunity to assist you. While weve helped hundreds of individuals resolve their debt more efficiently, we respect your decision and want to ensure a smooth process for you.
  
  We can confirm that you spoke with our account specialist earlier today to finalize your request. Additionally, we have successfully stopped payments as part of the cancellation process.
  
  If you need any further assistance, please dont hesitate to contact us at **************, Monday through Friday, 6 AM 6 PM PST.
  
  We appreciate the opportunity to have worked with you and wish you all the best moving forward.

• Initial Complaint

  Date:02/18/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The debt relief program was grossly mis***resented during initial calls.I had a credit score above 700 upon entry in to this program.I was told with monthly on time payments I would be able to apply for a loan within the program at 6 months.I had not missed one payment with my creditors but I was concerned about a potential layoff.Had the program been honestly presented to me I would NOT have signed up with ******* credit score tanked below 500.After consistent on time payments I called to apply for the loan I was told Id be able to apply for. I was THEN told they didnt service loans in my state. At this point my credit score was so terrible that I couldnt get a loan anywhere else. Many times I needed to speak to someone that understood the questions I was asking and could converse in English but this was very difficult. I had no problems getting connected to an English speaking *** when I wanted to cancel but unless I was trying to cancel the program I could only be connected to foreigners whom were difficult to understand and whom clearly didnt understand what all I was truly asking. Theres a difference in knowing a language and being able to effectively communicate/converse in a non native language. I specifically inquired about fees and was told, early on, that the fees were being paid monthly. When the one account settled I was then informed the amount of fees I owed. Upon entering the program my total was far less than when it settled and I then had fees on top of this. My additional creditor that remained in the program has left me with the same result. Thousands added to the total owed. Ive removed myself from this program and hope to alert everyone I know that this company is nothing but a scam. To take calls from vulnerable people and paint the picture of a viable solution when in reality they want all of your accounts to go delinquent to the point of being sued. You then settle above what you originally owed + their fees.

  

  Business Response

  Date: 02/19/2025

  Dear ********,
  
  Thank you for reaching out and sharing your thoughts with us. We understand the importance of feeling supported throughout this journey and sincerely apologize for any challenges or frustrations you may have experienced. Your concerns are important to us, and we truly appreciate the opportunity to address them.
  
  At the time of your enrollment, a loan option was available in your state. However, when you later inquired about this option, we were unfortunately no longer partnered with that specific lender. We completely understand how disappointing this must have been and deeply regret any inconvenience it may have caused. Please know that we are actively working to secure another lender in your state.
  
  Regarding fees, we want to clarify that they are structured within the monthly deposit. While some are applied on a monthly basis, our service fee for settling debt is only applicable after you have approved a settlement weve negotiated on your behalf and the first settlement payment has been made, as outlined in our signed agreement. Additionally, any potential credit implications are fully disclosed in the agreement to ensure transparency.
  
  We understand concerns about potentially paying more than the enrolled debt, which is why we have a Program Cost Protection policy in place. This ensures that if your total Alleviate program costs exceed 100% of your enrolled debt, an eligible reduction of our service fee is available.
  
  After reviewing your account, we confirm that while the settlement for the legal debt was higher than initially projected, we did not charge the full-service fee due to your cancellation. Even with the settled amount and our service fee charged, the total remains less than the original enrolled balance for this account.
  
  We take your feedback seriously and understand that you are requesting a refund and may still have concerns. We have assigned a management team member to review your feedback and follow up with you soon.

• Initial Complaint

  Date:02/15/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/14/2025, I spoke with an employee of this company and they explained that they would handle some debt issues for me. He stated that I could reach out to him at anytime or customer service 7 days a week. We signed a contract based on his explanation. After reviewing the contract in depth, I realized that this person did not fully explain the entire program but rather gave a lot of misinformation. The guy assured me that all issues would be resolved with creditors but upon researching further it was determined that they did not explain that correctly to me. Their desire is to resolve but no guarantee of anything and ultimately they will put you at risk if a lawsuit. Also, the company has had several name changes (or DBA) which was not disclosed and prevented further research about the history of client satisfaction and service delivery. Forth, ********, etc. I reached out to them to discuss these issues right after the call and to cancel but they would only answer for sales calls and stated service calls would not be assisted until Tuesday 2/18/2025 and they will not assist me further. I have sent a telegram to cancel and would like someone to acknowledge the receipt as the contract date says 3 business days and the cancellation contract says 5 business days. This company is very deceptive in what they say and what is true. I am very nervous and rightfully should be as this is a bait and switch program where people call for one thing and get something else that does not fully differentiate the components of each program. I am asking that my enrollment be cancelled in the correct time frame and that people be warned that you are informed of one product but sold something different. I have sent a telegram, email and informed my bank but no one will confirm that at Alleviate Financial. This is a terrible financial solution masked as a helpful resource. This complaint board appears to be all that they will respond to.

  

  Business Response

  Date: 02/17/2025

  Dear *****,
  
  Thank you for reaching out and sharing your feedback with us. We truly value your input and sincerely regret any inconvenience or challenges you may have experienced.
  
  While we understand that our program may not be the best fit for everyone, we are proud to have helped hundreds of thousands of individuals resolve their debt. Transparency is important to us, and we regret that the program did not meet your expectations. Please know that we are reviewing this matter thoroughly as part of our ongoing commitment to excellence.
  
  Although we have not received a formal cancellation request, I have proactively initiated this process on your behalf, and your account is currently being processed for cancellation.
  
  While we cannot offer guarantees due to the unique nature of each financial situation, many clients choose us for our expertise, structured approach, dedicated support, and optional legal plan to assist them throughout their journey. Our goal is to make the debt resolution process as smooth, efficient, and stress-free as possible.
  
  Additionally, our company name, Alleviate, has remained unchanged since our inception. Its possible that you are referring to your accounts custodial administrator. We sincerely apologize for any confusion and are happy to clarify further.
  
  We understand you may still have concerns and have requested a follow-up call. A dedicated member of our management team has been assigned to your case and will be reaching out to discuss this further.
  
  Thank you for giving us the opportunity to address your concerns, *****. We appreciate your time and look forward to speaking with you soon.

• Initial Complaint

  Date:02/12/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I began working with Alleviate in May of 2024. I was told when moving to their services vs my previous credit settlement company that I would have the legal protection as well as an option for a loan after 6 months of on time payments. After a few months and a settlement, during a monthly call I was told I had made all of my payments on ******** could look into that option soon. I called at what would be the 6 month time only to be told I had too much debt enrolled to have loans to be an option, which I was never told. Then a while later after being served a summons for one of my creditors, I asked again, where I was told no matter the debt amount, loans arent even an option in my state. During the summons working with legal, I went through what I am still dealing with. Alleviate says theyre a third party in all of this, so its not their issue to get the law firm to communicate to their parties. I have dealt with horrid communication, lies, and account managers that know absolutely nothing. I have had to call almost every day the last MONTH just to make sure my account was settled and finally removed from Alleviate. I have requested to speak to supervisors on multiple occasions, given the they will call back in ***** hours, and then never received a call. Ive asked for call reviews due to misinformation given time and time again. *** had account **** call me with information for settlements that are weeks passed. Alleviate makes sure to take their 25% fee before paying toward any settlement, and they have no reason to keep their customers in the know all since all they care about is money. Some account managers are kind and try to be as helpful as they can despite working for a dishonest company, and some account managers are either ignorant or cruel and have zero interest to help. I will call every day until I hear from a supervisor as I have requested and given the timeline for. Someone needs to call me.

  

  Business Response

  Date: 02/13/2025

  Dear ******,
  
  Thank you for reaching out. We sincerely apologize for any inconvenience or difficulties you may have encountered.
  
  Your concerns are very important to us, and we truly appreciate the opportunity to address them, both here and through the management call we have arranged for you.
  
  We can confirm that you opted into the optional legal plan, and while we regret any confusion or inconvenience this may have caused, please know that we are here to assist in any way possible.
  
  Regarding the loan option, we work with partnered lenders who each have their own approval criteria. At the time of your initial inquiry, this option was available in your state; however, due to your debt amount exceeding the lenders threshold, approval was not possible. When you inquired again, we had since discontinued our partnership with that particular lender. We sincerely apologize for any frustration this may have caused and want to assure you that we are actively working to secure another lending partner in your state.
  
  At Alleviate, we are committed to transparency and delivering the highest level of customer service. We regret that your experience has not met these expectations and want to assure you that we are thoroughly reviewing this matter as part of our dedication to continuous improvement.
  
  Lastly, as a performance-based company, our service fee is only applicable after we have successfully negotiated a settlement on your behalf, you have approved the settlement, and the first settlement payment has been made, as outlined in our signed agreement. If you need any statements for reference, we can request them from your account administrator, or you can also access them via your online portal.
  
  We genuinely appreciate your patience and the opportunity to assist you. Our management team will be in touch soon, and we look forward to connecting with you.

  Customer Answer

  Date: 02/13/2025

  Im sorry but if you cared, I would have heard from a supervisor the MANY times I have submitted requests for one, as well as in the ***** hour time frame I was given AGAIN just Monday. That has not happened. Also, I find it convenient that the loan option became unavailable during the time I would have had it as an option. I am positive that a *** told me it has not been an option in the state of **. If this is false, theres an easy way to fix this. Give your employees correct resources to use during calls. Do not give them vague statements or timelines. Just yesterday I had one very rude associate give me a ***** hour deadline for a payment adjustment request, despite MULTIPLE associates give me a ***** hour timeline. Thankfully I called back and some how that ***** hour turned into oh we actually have it right here & would be happy to get it for you. Which is it? And again, every single time Ive been told a request for a supervisor be submitted, no one has followed up on that request. Ever. Ive been told itll be resubmitted, that this never happens, and once by another *** that no one ever submitted it correctly. So which is it? I wouldnt have to ***eatedly call and get more and more frustrated with your service if someone would be honest with me and actually do what they say they are going to do. I do not trust you all. If I had not called as much as I had, Id still probably be waiting on my Discover settlement and dealing with continued litigation due to your incompetence and poor communication. It is why I took steps to settle one account on my own. I know I will get the better deal, and wont have to pay you for the job I did for you. I am very much looking forward to paying off the settled debts with you and being done with your services. Until then, I ask you just attempt to do your job and make this right. Or the final debt I will settle myself as well. 

  

  Business Response

  Date: 02/13/2025

  Thank you so much for your continued feedback, ******.
  
  We truly appreciate it and want to assure you that we take your concerns seriously. We sincerely apologize for any difficulties youve encountered and appreciate your patience while we work to address this.
  
  Your concerns have been thoroughly documented in your file, and we look forward to speaking with you soon to address them.

  Customer Answer

  Date: 02/24/2025

  A supervisor, ********** has reached out to let me know they are looking into it but has given no explanation or solution after taking steps to make things better. I am hesitant to believe any of the information they are providing via calls when there is zero evidence on my end to prove their involvement or care of the situation. I am told they are taking steps to let the higher *** know of the terrible service also provided by the legal group they outsource too, but again am given 0 evidence of this. Words are just words when there is zero action behind them. Give me concrete evidence that group has received the complaints. No one has called from that group to check on the matter, so how am I to believe anything is actually being done or taken care of? You have an entire portal to communicate to me through that you dont use. Just showing me hey were taking your money, youre welcome. But no explanation as to what each thing is and WHY. 
  I instead have to call for those answers. 

  Until I have copies of the physical proof you are doing what you are saying you are doing, I am not going to believe it. Thats how tarnished your rapport is with me. 

• Initial Complaint

  Date:01/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We wanted to pay off the entire balance in full after our last account settled. We called to get the payoff amount. I spoke with ***** twice and got a number of $14019.56 to pay everything off in full. I even confirmed that this was to cover all performance fees and she verified that it did. My wife left her job and we sold our home to access the equity to come up with the amount needed to clear this debt. Now that we closed, I call to send in the funds to pay off the balance and now the total is about $23000. They said that they did the math wrong on their performance fees on what I was originally told. This is not acceptable at all as we are now screwed with my wife not working, house sold, and cannot pay $23000 as we planned on the $14000. I know the calls are recorded and expect this to be rectified with an agreeable solution.

  

  Business Response

  Date: 02/04/2025

  Dear ******,
  
  Thank you for reaching out and sharing your concerns with us. We understand that financial hardships can be overwhelming, and we sincerely regret any frustration or inconvenience you may have experienced with our program. Please know that your concerns are important to us, and we truly appreciate the opportunity to assist you.
  
  Our team is actively looking into this matter, and we have assigned a dedicated management team member to connect with you directly to discuss your situation in more detail.
  
  We sincerely appreciate your patience and understanding. Please know that we are committed to addressing your concerns and supporting you in any way we can.
  
  We look forward to speaking with you soon.

• Initial Complaint

  Date:01/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******* Ray ********* Mailing Address:***************************** Home Address:************************************ Email: ******************** Phone: ************ Date: 1-24-25 Better Business Bureau Subject: Complaint Regarding Aleviate Financial ******************** Dear Better Business Bureau,I am writing to file a formal complaint regarding the services I received from Aleviate Financial, which have been misleading and harmful to my financial ************* 5/16/24 I enrolled in Aleviate Financials debt relief program after being assured I could apply for a loan and graduate from the program at the six-month ***** At the time, my credit score was in the mid-700s, and I had a flawless payment ********** part of the program, Aleviate instructed me to stop making payments to creditors and cease communication with them. Following this advice caused a significant drop in my credit score, seriously harming my financial ************ the six-month ***** I attempted to apply for the promised loan but was told I didnt qualify. Instead, I was informed I must remain in the program for three years, making payments throughout. This was troubling because I could have managed these payments independently while maintaining my credit score, leaving me in a far better financial position.The guidance and promises from Aleviate have left me worse off financially. My credit score has been drastically reduced, stalling my progress, and ******** has failed to deliver on their commitments.I request that the BBB investigate this matter and assist in seeking a resolution. Aleviate misrepresented their program and did not act in my best interest as a consumer. I ask that they compensate me for damages to my credit and offer a solution to rectify this situation.Thank you for your time and attention. I am available to provide additional information or documentation.Sincerely,******* Ray *********

  

  Business Response

  Date: 01/27/2025

  Dear *******,
  
  Thank you for sharing your thoughts with us. We understand that navigating financial difficulties can be challenging, and we sincerely regret any disappointment you may have experienced.
  
  Our program is designed to assist individuals facing financial hardships by negotiating settlement offers to reduce the balance on their debts within the agreed-upon timeframe.
  
  Since your enrollment on May 20, 2024, our team has successfully negotiated and settled one of your enrolled debts. With an estimated program term of 34 months, there is still ample time remaining to address your remaining accounts.
  
  Regarding the loan, we want to clarify that while we provide the opportunity to apply for a loan through our partnered lenders, approval is subject to the lenders' guidelines and cannot be guaranteed. Additionally, while ceasing payments can negatively impact credit, our primary goal has always been to reduce your debt burden by negotiating and settling your accounts over time. Transparency is a top priority, and we ensure all program details are outlined in the signed agreements and conduct a quality assurance call prior to enrollment.
  
  After carefully reviewing your account, we noted that you successfully completed the quality assurance call, a mandatory step for all clients. During this call, we provided comprehensive information about the program, including its structure and potential impact on credit scores.
  
  We understand you still have concerns and assure you we are here to assist. To address your feedback further, a dedicated member of our management team has been assigned to review your case and will be in touch with you soon.
  
  Thank you for giving us the opportunity to address your concerns. Please know that we are here to support you every step of the way.