Complaints

This profile includes complaints for Credit9's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Credit9

  18200 Von Karman Ave Ste 500 Irvine, CA 92612-7145

  
• 

  Credit9

  18201 Von Karman Ave Ste 700 Irvine, CA 92612-1058

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/05/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company called me about a loan as soon as they received my Social Security number the call disconnected. I believe I may have been fraudulently contacted under the guise of this company by someone stealing my information.

  

  Business Response

  Date: 04/08/2024

  ********************
  Thank you for the communication regarding your experience with contacting credit9 and its affiliated companies. We take all these matters seriously and appreciate the ability to respond. We have reviewed the telephone calls you made to our organization and apologize for the disconnected call between you and one of our agents. The information you provided was to a credit9 agent. The calls you made were to a legitimate company and the information you provided is secure and is subject to the companys privacy policies. It is our understanding you were able to have your situation reviewed. Again, we apologize for any inconvenience this matter has caused and trust this response addresses your concerns. 

• Initial Complaint

  Date:04/03/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like them to quit calling me. I don't want to do business with them and have asked them nicely too quit calling.

  

  Business Response

  Date: 04/03/2024

  Thank you for bringing this matter to our attention. We take your claim seriously and we apologize for any inconvenience this matter has caused. We have adjusted our records and have placed the telephone number you provided on our internal Do Not Contact lists. We trust that this action will prevent any further contacts. Should you receive further unwanted communications, please bring the matter to our attention and we will address it promptly. We appreciate your understanding in this matter.

• Initial Complaint

  Date:03/22/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I accessed the site while researching loans online, and to check my rate as it stated, it will not affect my credit score . They ask you to enter basic information to do so, for instance, your name, address, email and phone number. I did not follow through on obtaining loan, as I received a loan through my credit union. However, credit nine calls me repeatedly throughout the day mostly from a 949 area code number. I do not have any credit9 or any of its affiliates and ask the repetitive calls stop. thank you.

  

  Business Response

  Date: 03/25/2024

  Thank you for bringing this matter to our attention. We take your claim seriously and we apologize for any inconvenience this matter has caused. We have adjusted our records and have placed the telephone number you provided on our internal Do Not Contact lists. We trust that this action will prevent any further contacts. Should you receive further unwanted communications, please bring the matter to our attention and we will address it promptly. We appreciate your understanding in this matter.

• Initial Complaint

  Date:03/21/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The date is 03/21/2024. I called the business for a loan and not a settlement program. I stated this three times. I would have not given my information, nor let her run the soft copy of credit. 1st thing she said you do not qualify for personal loan due to you not having over 5000 in credit card debt 1st lie then I said I do and she starting naming the credit off. 2nd lie it wasn't t on the credit report she was looking at, it's on all files. 3rd lie, I asked her did she understand that I only wanted a personal loan, NO credit settlement program. Whole system is bull.

  

  Business Response

  Date: 03/27/2024

  ********************;
  We regret your disappointment in the contact you encountered regarding your inquiry into applying for a loan with credit9. Obtaining a copy of your credit report via a soft credit pull, which has no negative impact on your credit score, was necessary to evaluate if a credit9 loan product was available to proceed with an application. A review of your credit information indicated a loan offering was not available. Not withstanding the above, we have asked a credit9 representative to contact you directly. It is our understanding that a voicemail was left on 3/26/24 from a credit9 agent. If you wish to reapply for a loan, please contact credit9. Please understand you will be evaluated based on the information you provide and there is no assurance you may qualify for a loan. 

• Initial Complaint

  Date:03/15/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A LOAN BUT INSTED THEY HAVE ANOTHER COMPANY THAT TAKES UR MONEY TWO PAY DEBIT THEY NEVER GIVE YOU A LOAN THEN THEY SAY A LONG PROCESS THEY DICIVE YOU IN TWO SINING UP WITH FALSE ADVERTISING AND LIE ABOUT THE LOAN READY TWO SEAND **** ATTY GENERAL OFFICE AND FILE A CLASS ACITION LAW SUIT AGAINST THEM AND AMIROCORE

  

  Business Response

  Date: 03/18/2024

  Thank you for bringing this matter to our attention.

  
  Records indicate you enrolled into the Advantage Law Debt Defense and Resolution Program (Program) on May 2, 2023 for a term of 48 months, upon speaking to a representative about available options. During that discussion, the representative explained that a loan was not available at that time based on the financial information provided by you. Instead, the representative offered the option of the Program and the possibility of loan in the future. More specifically, you were provided a Loan Eligibility Conditions disclosure that outlined criteria that would need to be met in order to potentially be eligible for a future debt consolidation loan from credit9.  No assurances of approval were provided. One of the conditions was the following:

  
  All loan decisions are subject to underwriting approval.Satisfactory documentation required by the Lender to obtain a final approval includes, but is not limited to verification of qualifying income, assets and payment history. Approval is not guaranteed and is subject to reconsideration if there is any material change in your financial status, or with the information provided in your application.

   
  On March 7, 2024, credit9 contacted you to move forward with a loan application, and currently, additional documentation is still needed in order to complete your application review. Records indicate you have been in contact with credit9 representatives during your application process, and we encourage you to continue to communicate with the credit9 representatives during this process. You can also choose to stay in the Program as you have made significant progress. Four of eight enrolled debts have already been settled less than 12 months into the Program.
  
  We hope this clears up any questions or concerns.

• Initial Complaint

  Date:02/21/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Somehow got in their list and they are calling me 6-8 times daily from numbers all across the country. Finally talked to someone and told them to remove me and am still get calls. They pretend to be a loan company but they are merely debt resolution.

  

  Business Response

  Date: 02/22/2024

  
  Thank you for bringing this matter to our attention. We take your claim seriously and we apologize for any inconvenience this matter has caused. We have adjusted our records and have placed the telephone number you provided on our internal Do Not Contact lists. We trust that this action will prevent any further contacts. Should you receive further unwanted communications, please bring the matter to our attention and we will address it promptly. We appreciate your understanding in this matter.

• Initial Complaint

  Date:02/20/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I try to sign up for the personal loans on line but never did submit the application they keep calling me even though I didn't hit submit for the application to go thru.

  

  Business Response

  Date: 02/20/2024

  Thank you for bringing this matter to our attention. We take your claim seriously and we apologize for any inconvenience this matter has caused. We have adjusted our records and have placed the telephone number you provided on our internal Do Not Contact lists. We trust that this action will prevent any further contacts. Should you receive further unwanted communications, please bring the matter to our attention and we will address it promptly. We appreciate your understanding in this matter.

  Customer Answer

  Date: 02/21/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  Date:02/14/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Never interacted with them before but I began receiving constant calls from them from different numbers and I want it to stop.

  

  Business Response

  Date: 02/15/2024

  Thank you for bringing this matter to our attention. We take your claim seriously and we apologize for any inconvenience this matter has caused. We have adjusted our records and have placed the telephone number you provided on our internal Do Not Contact lists. We trust that this action will prevent any further contacts.Should you receive further unwanted communications, please bring the matter to our attention and we will address it promptly. We appreciate your understanding in this matter.

  Customer Answer

  Date: 02/15/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *******************************
  
   
  

• Initial Complaint

  Date:02/14/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/6/23 I entered into a loan agreement with Credit 9 and part of the agreement I signed, stated, in the event that one of my settlements was less than $500: (the amount that Americor allocated toward that fund less the settled amount was less than $500), that I had the right, at my discretion, to have that money refunded to me. This is in writing. They are refusing to honor my agreement and have absorbed the $341.20 and supposedly applied it to my loan. They refuse to refund the money to me even though it is in a written and signed agreement with them.

  

  Business Response

  Date: 02/20/2024

  **********************;
  Thank you for bringing this matter to our attention. Based on a review of your file, the agreement at issue provides that any remaining balance for padded funds greater than $500 will be applied towards your loans principal balance. A refund option is only applicable to total remaining balances under $500. Upon resolution of your remaining accounts, a balance of the padded funds totaling $1,648.86 remained, which is greater than $500 and has no refund option. Notwithstanding the foregoing, credit9 is willing to extend a courtesy to you, refund $500 to you, and apply the remaining $1,148.86 to the principal balance of your loan.  credit9 has already been in contact with you about this resolution and has processed a refund to you in the amount of $500. Please allow sufficient time for this payment application to take place. If you have any further questions regarding this matter, please contact credit9 customer service at **************. We apologize for any inconvenience this matter has caused and appreciate your patience with our resolution to this matter. 

• Initial Complaint

  Date:02/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Harassing phone call 3 to 4 times daily after repeatedly telling them I did not need their loan offer. Called the no call list 888 number, as with most telemarketing bottom feeders they steal banks of local numbers from out of state and continue to harass you after months of repeated leave me alone I do not need your services conversations with their representatives on recorded lines.

  

  Business Response

  Date: 02/12/2024

  Thank you for bringing this matter to our attention. We take your claim seriously and we apologize for any inconvenience this matter has caused We have adjusted our records and have placed the telephone number you provided on our internal Do Not Contact lists. We trust that this action will prevent any further contacts. Should you receive further unwanted communications, please bring the matter to our attention and we will address it promptly. We appreciate your understanding in this matter.