Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Consumer Finance Companies

Tri Pointe Connect

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Consumer Finance Companies.

Complaints

This profile includes complaints for Tri Pointe Connect's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Tri Pointe Connect has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/14/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was purchasing a Tri Pointe home and was encouraged to use their lender to receive builder incentives. During the process, I negotiated $20K of builder credits to go toward closing costs, rate buy-downs and a washer and/or a washer and dryer. After discussions with the lender, I had approximately $3800 in builder credit remaining after closing costs were resolved. The lender said I could use those funds to buy-down the interest rate or it could be given to me as an agent credit. I checked with my agent (******) and she said that such a credit wouldn't be possible. I then told the lender to use the funds to buy-down points or speak to the agent to see if I misunderstood something. The lender spoke to ****** and assured me that I could receive those funds back as an agent ********* should be noted that ****** and I had an agreement that if I buy and sell with them I will get 0.5% for selling and 0.25% for buying. These funds are separate from anything I was working with Tri Pointe Connect. After multiple conversations with the lender, I was told I would get the funds back after closing so I had no reason to question it before signing closing documents. I asked about the money multiple times, and each time I was assured by the lender I would get the money "left on the table" back after closing. It was only later when I asked about these funds that I was told I wasn't going to be receiving them. Tri Pointe Connect blatantly mislead me, lied and profited off of my misunderstanding of real estate.

    Tri Pointe Connect is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.