ComplaintsforFarNorthReview

• Initial Complaint

  05/04/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Starting in July 2023, we have been receiving a deluge of unwanted solicitation through our Medical Clinic's website by a ******************************* claiming to be part of Dandy, offering to somehow delete bad reviews on our social media sites. As of 2024 the message frequency is intensifying; the email this person is using was modified to circumvent our spam filter and I have responded asking to politely refrain from soliciting on a medical website as this is interfering with patient/client outreach. We need them to cease and desist or this will escalate very quickly.

  Business response

  05/06/2024

  Good Morning,

  I am so sorry for this. I have met with out outbound emailing team while also reviewing internal systems. I have ensured this was corrected, met with leadership as well as marketing, and have made certain that this matter will not occur again. I appreciate you bringing this to my attention as I was not aware previously. This is not the intent or experience we want for people we are reaching out to and if there is anything more I can do beyond resolving this matter do not hesitate to reach out to myself or our support team.

• Initial Complaint

  04/24/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Sept 2023 I signed a month to month contract on behalf of ***'s Auto Sourcing. I paid $350.00 for the coming month of October plus a initial start up fee of $199.00. I was then billed $350.00 in October, November and December. On December 21th, I requested a cancelation of their services. I have sent numerous emails and made telephone calls requesting cancelation. I even attended a conference call March 28th, at their request to get refunded and stop future billing. I have other documents to supply but cannot uploaded due to the 5MG requirement for uploads. I am requesting all charges from the cancellation request date be refunded and I would like to make sure that no future charges are billed. The request is for $1400.00.

  Business response

  04/29/2024

  Good morning. I am terribly sorry for the mixed communications and failures here. I have gotten into the case over the weekend and where some people who are no longer with us did not pass on information, and expectations were not met I want to let you know I am addressing those matters. I see that the support team and customer experience team had met with you and were unable to provide a remedy to the matter, I have met with billing this morning to ensure the account has been canceled, and that your refund is processing at this moment. If there is anything more we can do for you please do not hesitate to reach out. Again I am sorry and I hope that this resolves the matter. 

• Initial Complaint

  04/21/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I'm sharing my harrowing experience with Dandy Inc in the hopes of sparing others from falling into the same trap. What started as a quest to enhance my business's online presence and improve / automate marketing initiatives turned into a nightmare of epic proportions.Dandy Inc's AI service, which claimed to manage ****** reviews, turned out to be a disaster. Instead of professional responses, it generated nonsensical gibberish, damaging my business's reputation irreparably. Despite numerous attempts to seek help from their support team, I was met with nothing but silence and empty promises.Attempting to cancel my account only added insult to injury. Dandy Inc made it nearly impossible, dodging my requests and continuing to charge my credit card without authorization. What's worse, they had the audacity to blame me for their shortcomings, pushing unnecessary upgrades and treating me like an ignorant fool.I hired other services from them and none of them delivered. They can't provide any data or dates as to when a user can expect to receive a service. This means that if I didn't dispute my credit card, they would basically charge me and deliver nothing FOREVER! They continue to charge my card event though I have asked them multiple times to cancel my account over video chat and email, for months! The merchant processor that supports them should be charged with a crime as well. My experience with Dandy Inc has been nothing short of a nightmare, and I wouldn't wish it upon anyone. That's why I'm urging others to steer clear of this deceitful company. Don't let them turn your dreams into a nightmare like they did mine. Stay away from Dandy Inc at all costs.

  Business response

  04/22/2024

  Good morning, as you had requested your account has been processed for cancellation. I wanted to start with getting that part out of the way. As it pertains to product, you have stated you hired another company to do the same thing we are doing, and attributing all success to their process. Where that is your choice, it does not make a lot of sense. We have actioned our team with all features to assist you on this account. From the screenshots you have provided it appears you have omitted the responses from our teams across multiple departments who have been helping you. We are more that willing to assist you, but there are in fact limits to what we can do and those are outlined in the contract as well as the terms and conditions. If you would like to reach out to support we are more than willing to discuss this matter further, but at this time we are honoring your cancel request even though you are still in contract as a good gesture. 

• Initial Complaint

  03/30/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Constant email harassment even though we have told them to stop. They create new email addresses with slightly different spellings to evade email blocking. Criminal.

  Business response

  04/11/2024

  I am very sorry for the most recent email. There was an error where a old campaign data was accidentally referenced. This have been corrected with all teams and also brought to the attention of the **** I have met with all team members working with outbound communication and assure you this has been resolved internally. Thank you for bringing it to our attention, and again I am sorry for the error. 

  Customer response

  04/11/2024

  Using shady tactics to continue to harass already shows you cannot be trusted to do anything.  This will serve as your official Cease and Desist.  Any further contact, either directly, or through third parties, while result in civil actions commencing.

  Business response

  04/11/2024

  Again I will apologize, it was a mistake on a marketing email. There have been no intentions to harass you in any way. I hope you see we have taken the matter seriously and addressed it fully. Any correspondence has been with the intent to let you know we have addressed this. As you too operate a business you can understand mistakes happen,  I hope we can agree that this was a small matter to resolve and that if you have further concerns you can contact me directly. 

  Customer response

  04/12/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************
  
   
  

• Initial Complaint

  03/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  In March of 2023 I signed up for this Reviews removal service and and sorely disappointed. I was promised they could remove lots of reviews and in a year they have only removed 2. I have called and emailed multiple times to cancel the account. Once I was promised by the supervisor 3 months free service so they could focus on my page to get back on track to expectations. After that time period I was also told we would have another meeting to see the results and discuss them. This never happened. I called again in November to cancel the account and ensured there were no charges. Instead they charged me for *** to current without consent after being told the account was cancelled. I've now called again and have a meeting a week out with the supervisor to cancel the account again. Lets hope they get the picture this time the service is trash. They promise anything you want to hear to get the contract and then basically fail to do anything you can do yourself.

  Business response

  04/01/2024

  Good afternoon,

  I have reviewed your case internally with all teams and wanted to get back to you today as it was the earliest I was in office from your communication over the weekend. I have found that there was in fact a credit given in Aug 2023 of 3 months billing value, and this was accepted based on an account review. As stated in that call as well as in your contract we do not guarantee removals and that is not what we sell, as we are a software as a service company and we provide a platform of reputation management tools. I understand your frustration but I also see that you had not attended the follow up gmeet from the credit given in Aug 2023. With that the account services had continued to be rendered and we did not hear from you again until Jan 2024. With that being said, I reviewed the emails and calls from that point and support had offered to assist you and they highlighted the 30 required notice for cancellation. I have the account process and cancellation set. If you have any further questions please do reach out to support and I will work with you further directly. 

  Customer response

  04/01/2024

  January to ***** is way more than 30 day notice to terminate the service. I have been charged since January and am requesting a refund of Febuary, March and ***** billing cycles and you agree I requested termination in January but that request went unanswered. 

• Initial Complaint

  03/14/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  GetDandy (Dandy) (Dandy Dandy) (FarNorthReview) was able to withdraw funds from my checking account without an *** authorization form or a signed contract. *** (Automated Clearing House) is an electronic network for moving money between US bank accounts, while N***A (The National Automated *************************** is the governing body that oversees the *** network and enforces rules and regulations to protect sensitive information. While on the phone I was intending to use the company but once the phone call ended, I decided I would pass on the service. The reason I decided I should try to dispute the review on Yelp myself before spending my money on a service. (the manager told me that GetDandy does not work with YELP only ****** and ********* But their ads and reps said they do). The sales representative emailed me an authorization *** form to withdraw funds out of my checking account and a contract for me to sign. I did not open the **** nor did I fill out and sign them. I received the email **** 15 time from 8/19/23 to 10/12/23. In the phone call I did give the rep my banking info but assumed that they would not illegality proceed without my authorization. She told me that she will send me *** Authorization and a contract to get the process started. The N***A rule is *** authorization for payments can be collected on the phone, but there are additional requirements. Firstly, you must have an existing relationship with the customer already. An existing relationship is defined as a customer having purchased anything from you in the past two years, or having a written contractual relationship.I did talk to management. She offered me half of the fund as a refund. The reason she offered only 50% was because she stated "they had done some work and it is only right that they get 50%". She said "GetDandy had started the process and 100% would not be returned". Contact your State Attorney General, BBB, ******************** and N***A.

  Business response

  03/18/2024

  Good evening,

  I want to first say I am extremely sorry for this entire situation. I just had this come to my attention through this correspondence and I want to let you know I have actioned all teams to resolve this. There appears to have been a few communications that were had that did not get escalated to the right department and in turn caused a series of events that only made things compound. For what it is worth I want to let you know corrective action and adjustments to observability have been made, I am sorry that this has happened and gotten this far without my knowing. I have reviewed all billing and have set the processing of refund for you as well. I will get those details and information to you first thing tomorrow morning as well as a call to confirm processing. If there is anything more I can do please let me know, I hope you have time for us to connect tomorrow and know that I am doing everything on this end to ensure this never happens again.

  Customer response

  03/19/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  03/13/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Total Scam... they promised it would take about 1-2 months to remove 1 negative review. They removed two simple ones within one month, then nothing for almost a year and charged us $250 per month for nothing since! I cancelled the account in writing and they continue to charge my account! Get ********************** is totally an unethical business and literally no accountability! Buyer Beware!!

  Business response

  03/18/2024

  Good evening,

  I wanted to respond here as well as in email. You should have a meeting invite that was sent over to you. You are correct that we did remove 2 reviews for you, but when you only had a total of 8 that is a 25% success rate. There is nothing about a review that makes the removal or challenge process any easier, and there will in fact be some reviews that can not be removed. This is highlighted in the contract as well as the terms and conditions. I hope that you take time for an account review where we can go over the process, progress, and feature updates. We do not control the ultimate decision of removal, and most review sites will consider no business to be "perfect." With that being said, with a low overall number of reviews, it will be a limiting factor in the amount of challenges or responses we are able to make for you. I hope that in our virtual meeting we can highlight this further for you and come to a mutual understanding. Just as you have felt bad reviews have hurt your business, to caution buyer beware here I feel is an unfair assessment of the work we have complete and the opportunities to grow you reputation by using the updated and enhances features within your dashboard as well. My team and I will work with you through this concern and any process we can to ensure we are providing you the reputation lift you deserve. 

• Initial Complaint

  02/29/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Get dandy promised removal of reviews And they didnt deliver what they did promise . And they are refusing to cancel the contract without penalty fee , unethical behavior from the company . Get dandy is a total scam , they dont even let us talk to the owner or CEO of the company when we asked them to .

  Business response

  02/29/2024

  Sir you are in a signed contractual agreement, where you have been provided service but you are refusing to use all of the features you had signed up for. My team and I are more than willing to continue meeting with you and outlining the steps needed to find the success you desire, but in the interactions we have had you did not want to do that. We are more than able to assist you, your demands to speak with the *** are heard but unreasonable. The matters at hand are very easily addressed in a simple meeting or phone call. I have provided you a copy of your contract, outline of service and features, as well as the terms and conditions that highlight the early termination process if you so choose. You had declined that offer over the phone, but if you do choose to reconsider please let me know. Thank you again for your time today, and if you need further assistance you do have my contact information. 

• Initial Complaint

  02/22/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  This Company is continuing to send SPAM emails on Weekly ,sometimes on daily basis even though we have asked to be UNSUBSCRIBED via Email and over phone calls from their soliciting SPAM OFFERS.They simple ignore every single request.We had called them yesterday 02/21/24 and were promissed that we would be removed and yet,today we received another spam email: See exibit below:Remove *****************' 25 ********** Reviews Spam ***************************** 1:11AM (17 hours ago)to me Why is this message in spam? You reported this message as phishing from your inbox.Report not phishing Hi *****************, I noticed you have 25 bad reviews for ***************** with an average rating of 4.2 stars on ******* Want us to delete them for you and increase your average star rating? That's what our software does without any work needed on your part - and that's why some of the largest brands in the world trust us to automate their online reviews. Do you have 15 minutes for a chat today to learn how I can help remove it and other bad reviews? This is a link to my calendar so you can grab a time thats convenient: Grab a Time to Chat Here or you can reach me directly at **************. Otherwise if you want more information, View More Information. Dandy is the first Reputation Automation platform and weve helped remove over ****** negative reviews and write over ******* review replies with ChatGPT for some of the largest brands in the world. I look forward to speaking with you. Sincerely, ******************************* | Director of Reviews GetDandy - ******* ************************ ************** | Visit us Online Unsubscribe WE DO NOT WANT ANY COMMUNICATION FROM THIS COMPANY,NOT EVEN TO APOLAGIZE FOR THE HARASSMENT.

  Business response

  03/01/2024

  I am truly sorry for this continued communication. I have escalated this to all outbound teams and leadership as well. I will follow up on this directly to confirm your email is not associated to any campaigns or marketing motions moving forward. This is something that should not have been missed and I want to apologize for the inconvenience it posed. Thank you for bringing it to our attention and I will make sure this is corrected today. 

  Customer response

  03/01/2024

  I'm rejecting the response for the simple fact that to this date we already received 2 soliciting  emails from your Company.The email abuse from your company is out of control.

  The so called ******************************* ( ****************************************** wrote:

  "Hi *****************,
  Are you sure you dont want ** to help you remove unfair bad reviews from ****** Prime Carss profiles on ********************** or other sites? 

   

   

   

   

  Business response

  03/03/2024

  I am sorry for the two emails you have referenced. Please do understand that we have multiple teams with multiple campaigns, and there was an instance where your email might have not have been populated to one or the other. We work hard to take care of matters like this to prevent issue, but at the end of the day we too are only human. I hope you can see our quick action here to resolve the matter, and as someone who runs a business yourself you might understand mistakes do happen.

  Customer response

  03/04/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  A *****
  
   
  

• Initial Complaint

  01/22/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I was told by their representative, ***************** that charges would start after the onboarding meeting but I had not been contacted after 3 months when I signed my initial contract May 20th, 2022 and I was started to charge the very first month when I signed.I have told both Sales Representative, ***************** and the Senior Account Manager, I only have One Location to come onboard instead of two locations. It was agreed upon to revise to correct the initial contract. ******** instructed **** to send revise contract to docusign on October 19, 2022 to correct to One. However, I was charged $398 for 2 stores instead of $249 for 1 store. There was an overcharge of $149 monthly for the past 15 months. I had recorded the phone message regarding ******** admittance of his commitment for the correction of contract and will talk to his company. Dandy got greedy just would not refund for the overcharges and falsely claim the revised corrected contract as an extension or a renewal which was an nonsense.

  Business response

  01/30/2024

  I am sorry for the delayed response. It does appear that ******** has complete your request for refund and that should be processing. I will ensure that he reaches out to you tomorrow to confirm this and if you have additional needs please reach out to our support team. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩