Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/08/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  While I appreciate the response, this is not at all reflective of the experience I had during my 12 month contract with Dandy. My account was passed around through several account executives during that time. When I would try and reach out to the last person assigned to the account, my emails would go unread for weeks until I complained with management, I was given the excuse that my account was re-assigned and no on bothered to let me know and this cycle would ***eat the entire duration of our agreement. Each *** giving promises of improved service levels only to be just as bad or worse than the previous one. 

   

  I made the request multiple times that under no uncertain terms were we to renew with your company and I have the emails to prove it. However, you continued to bill me. At no time did we agree to the auto-renewal. In fact, it was the exact opposite. I attempted to cancel my contract early as Dandy was not living up to their end of the agreement but was told I would have to buy it out but was offered two free months for my inconvenience. Dandy attempted to bill my account anyway-again I have the screen shots to prove that as well. 

   

  Lastly, Dandy did not uphold their end of the contract at all. I know this because our account simply sat or was passed from *** to *** with no forward motion. No attempt at communication of any kind was ever made. When we requested feedback on task items, they went unanswered. There were more services offered than simply removal of negative reviews. In the agreement, Dandy was to reach out to our client base for reviews and feedback. I supplied the email addresses as requested and from what I can tell, this was only done with the first batch of client list I sent over. Presumably our *** quit or was fired (again) and once again the account sat with no one working on it. If there is no guarantee of removing negative reviews, your sales agent should not be making those claims or committing to results they cant deliver. 

  s court. DO NOT USE THIS BUSINESS!!!!

  Business Response

  Date: 07/16/2025

  Thank you for the opportunity to respond. We take all customer concerns seriously and aim to clarify any misunderstandings.
  This customer's account with ************************* was contracted under a standard 12-month term, which included an auto-renewal clause as clearly outlined in both their signed agreement and our Terms of Service at ************************************************************************. Their account did renew accordingly. We have since terminated the account at the customers request.
  Our platform does notand never hasguaranteed the removal of negative reviews. This is also stated transparently in our Terms of Service. In this case, the account had only six eligible reviews for dispute, of which two were successfully removedrepresenting a 33% success rate, which is consistent with industry benchmarks.
  It is important to note that during a brief period of account manager transition, a two-month service credit was applied to this account, as acknowledged by the customer. Those credits were indeed honored and applied.
  While we regret that the customer did not feel their expectations were met, we delivered the contracted services, processed applicable credits, and have now closed the account. We wish the customer and their business the best moving forward.
  

  Business Response

  Date: 07/16/2025

  We appreciate your continued feedback, though we respectfully maintain our original position and consider this matter closed.
  As outlined clearly in both your signed agreement and our Terms of Service at ************************************************************************, GetDandy is a software-as-a-service (SaaS) platform. While we do provide human support, our service is not structured around a full-time, dedicated account manager, and periodic personnel changes do not alter or interrupt the delivery of our core services. Our automation tools and platform capabilities remained active throughout your contract term.
  The account did receive deliverables in accordance with our scope of service, including successful review disputes and outbound reputation campaigns. While we understand the frustration around changes in communication, our platform's functions were not dependent on one individual and continued to operate as designed.
  Regarding cancellation, your account was enrolled in a 12-month agreement that included an automatic renewal clause, as explicitly stated in your signed contract and the terms provided at the time of signup. Requests to cancel the renewal were not completed through the proper process outlined in the agreement, which requires direct confirmation through an account review and official cancellation process. Applicable credits were issued as a courtesy, and no further charges have been applied since the account was closed.
  We have acted in alignment with our terms and delivered contracted services. As such, we consider this matter resolved and closed on our end.
  

  Customer Answer

  Date: 07/24/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ************************** ***** **********
  
   
  

• Initial Complaint

  Date:07/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We subscribed to "GetDandy"'s negative review removal service in April of 2023. They did successfully remove a couple of negative reviews during the first few months of paying them. However there was no further review removal and no communication with them since. They continue to debit our card for $349 / month. We requested cancellation via email on 4/1/2025, however they refuse to cancel and continue to debit our card for May, June, and now July. We have now sent a certified letter to them requesting cancellation and and refund of fees debited after our cancellation request. Evidently from ****** reviews, others have had similar problems.

  Business Response

  Date: 07/09/2025

  We appreciate the opportunity to respond and provide clarity regarding this matter. The customer enrolled in our annual subscription service in April 2023, which includes ongoing negative review dispute support, as well as new features added over time such as AI-powered review replies, SEO-optimized listings support, and ****** ranking enhancements.
  While initial review removals were completed and successful, our service is ongoing and includes a full dashboard, platform support, and proactive engagementavailable to all customers throughout the duration of their agreement.
  We did not receive formal notice to cancel until April 1, which was within the renewal period of their contract. As outlined in our agreement and terms, subscriptions renew annually and require written notice prior to the renewal date. Nevertheless, upon receiving their certified letter and further communication, we promptly scheduled a meeting, reviewed the account in full, and honored their request to cancel going forward.
  During the call, we also presented the upgraded features now included in the service, and the customer acknowledged the value and indicated they may reconsider in the future when market conditions improve. While we are unable to refund past charges as they were processed per the agreement terms, we have confirmed cancellation and no future billing will occur.
  We value our customer relationships and remain committed to supporting business owners. We hope to be of service again should the timing be right in the future.

• Initial Complaint

  Date:05/06/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  I also appreciate the call I received with the apology from the business and the explanation for how this is all happening. 

  Regards,
  
  ****** *****
  
   

  
  

  Business Response

  Date: 05/06/2025

  Hi ******,
  Thank you again for taking my call today I really appreciate you taking the time to speak with me directly. I want to sincerely apologize for the repeated messages you received, and I completely understand the frustration it caused.
  Prior to, and following, our conversation, I met with our team immediately to ensure this is fully addressed. We've taken the necessary steps to prevent any further contact to your website or forms moving forward.
  
  If theres anything else I can do or if you have any further concerns, please dont hesitate to reach out to me directly. Im here to help.
  
  All the best,
  **** *****
  Director of Customer Experience

• Initial Complaint

  Date:03/05/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for Get Dandys online reputation dispute removal service in August 2023 for a 6-month trial. The contract included an undisclosed auto-renew clause. During the trial, they resolved only 1 complaint and failed to deliver the promised results (I fully realize they will not remove all reviews, but they only resolved 1 complaint - not removed). I did not wish to continue and believed the service would end. However, in January 2024, they charged me a full year in advance without my consent. When I contacted them, they provided proof of the hidden auto-renew clause. Despite my frustration, I accepted the charge but immediately requested cancellation due to poor performance and lack of **************** January 2025, they charged me another full year for a service I cancelled in March 2024. When I reached out, my account manager claimed there was no record of cancellation. After a call to review my account and tell me how great they are in hopes of maintaining my account, he confirmed that zero additional reviews were resolved in the previous 12 months, blaming ****** for the lack of results. I reiterated that I cancelled the service and requested a refund.I emailed multiple company executives, including the CEO, but received no resolution. Instead, I got a call from ****, Director of Customer Experience, who denied my refund due to the cancellation not being worded in the appropriate cancellation method then threatened legal action if I continued to email about the issue. Hours later, I received an email confirming my cancellation but still refusing a refund for 12 months of pre-paid service they cancelled ************** can a company take 12 months of pre-pay service then cancel you less than 1 month into the agreement and not refund you....much less after you already cancelled 9 months prior!

• Initial Complaint

  Date:02/05/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** ********
  
   
  

  Business Response

  Date: 02/05/2025

  We sincerely apologize for the inconvenience and frustration this situation has caused. We take matters like this very seriously, and we appreciate you bringing it to our attention.
  We have thoroughly investigated this issue and have identified the cause of the unwanted advertisements. Please know that we have taken immediate action to resolve the issue and ensure that your business is fully removed from any future communications from our system. Additionally, we have addressed this internally with our team to prevent this from happening again.
  We deeply regret any disruption this may have caused to your CRM and business operations. Please rest assured that we are committed to respecting your request and will make sure no further outreach occurs. If you experience any further issues or have any additional concerns, please do not hesitate to reach out to me directly, and I will personally ensure this matter is resolved to your satisfaction.
  Again, we apologize for this experience and truly appreciate your patience and understanding.

• Initial Complaint

  Date:01/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 11, 2024 I email *** ***** my account manager from ************************* and told him I was being charged $1,200 instead of $600 for services in 2 Restaurants I own ($300 each). He told me he would contact Billing and get back to me he never did. December 4th of 2024 I emailed Dandy 4 times at there support e-mail address this was after leaving messages and trying to get a hold of a person to talk to, didn't get a response until Dec 6th, 2024. I sent them all of my bank statements showing the debits from them and an excell sheet that has the actual billing amount for each month $600 and how much they deducted. They sent an email back asking for more clairity, I'm not sure how much clear i have to be. It's simple, they charge $600 not $1,200 per month. They can see that from their side. I sent a reply email on 10-12-24, they sent me an email just a few days ago saying that it's because of the holidays, but I doubt they take all of December off! I found out they have been double charging me since day 1, so they have overcharged me to date $6,995. I have attached documents to your site, but still have 30 more documents that I can't send because this only allows 5 mb, so will need another way to send the supporting documents. I have tried many times to contact them and they blow me off. I have talked to about 4 employees that have promised that someone will get a hold of me that day, but they don't ever get a hold of me. It's like the employees are trained to blow me off too. The latest email I sent basically said that I was contacting the BBB and going to *** them if they don't resolve this issue. Please advise me on how to get the other documents to you. Thank you, *** ***** Montana ******

  Business Response

  Date: 01/11/2025

  Good morning, the team has been working with you and from our end we do not see any overpayment or charges. When asking for documents you have continued to provide an excel sheet that is manually populated, but we do need to see the bank statements where the money had drafted from in order to issue any changes. The support team and myself will be reaching you again on Monday to continue working to resolve this matter.