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Business Profile

Computer Hardware

Paragon Software Group

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/15/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In December of 2023, I purchased a Lifetime License for a **************** suite from Paragon Software. I have a mac computer, and searched for a product compatible with my Mac OS system, and this was the product that came up as the option, and even though the product was labeled as "HFS+ for Windows," I was able to install it on my computer successfully and had been using the software without problems. Given that this is a lifetime license, I should be able to do all upgrades necessary to keep my software up to date, and this was the primary reason for me to purchase a lifetime product. However, in November of 2024, I received notification from Paragon that a new, updated version of the product, was available and that I would be able to download this new version from the website. After following the instructions and downloading the updated software, I noticed that the installer they made available for me was Windows only, and hence not compatible with my Mac OS system, so I contacted customer support to ask for their assistance. This started a 6-week-long process of back and forth emails with their team who, not only were not able to solve my problem, have refused to provide me with a reimbursement. Again: I purchased a lifetime license, so I shouldn't run into such issues. Additionally, they kept asking me for proof of purchase (which I did several times) and were never open to trying to actually solve my problem.

Paragon Software Group is NOT a BBB Accredited Business.

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