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Business Profile

Clothing

Combatant Gentlemen

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Clothing.

Complaints

Customer Complaints Summary

  • 14 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/13/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a suit from Combatant Gentlemen on 2/26/2023 that was supposed to ship in 3 weeks. I paid $220 up front. Its now been 6 weeks, and I havent heard a single thing from them. I have now requested them to cancel and refund my order several times. Still no response.

  • Initial Complaint

    Date:03/09/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed an order for a suit jacket on 3/5/22 for $120 - order number D-******. Estimated shipping was 3 weeks from order date. Initially inquired about order status on 6/5/22 and was told the order was processed and should be in transit from their off-shore factory. Followed up again on 7/6/22, 8/15/22, 10/24/22, each time being told it's still in process. Requested cancellation of order on 11/2/22 and received confirmation of cancellation on 11/4/22, being told it can take up to 15 days for the refund to show. Followed up on 11/28/22 and 12/5/22. Received response on 12/6/22 that the order was canceled successfully and the refund was submitted back to my bank account, and to contact my bank for further updates. Checked my bank account and contact my bank, Chase - no payment was returned. Followed up on 12/19/22, received response on 1/4/23 with same response from 12/6/22.

  • Initial Complaint

    Date:03/07/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    An order placed two months ago (with a projected fill date of 3 weeks) has not been filled. The business has ignored repeated attempts over the past few weeks to contact them, so there is no way to get a projected timeline or a refund.

  • Initial Complaint

    Date:12/20/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchase a pair of pants from them for $36 total on 9/28/22. They didnt fit so I sent them back for exchange which they received on 10/25/22. I have emailed multiple times regarding not yet receiving this order with no helpful feedback. I know the exact pair of pants they owe me are not sold out, as they are still listed on their site in the same ************ for purchase. Im tired of dealing with this company. The only way to reach them is via email & no phone number to contact.

Combatant Gentlemen is NOT a BBB Accredited Business.

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