ComplaintsforInternational Education Corporation

• Initial Complaint

  05/17/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I went to ************* located in *********, **. I had an appointment to go over my workforce development required form. The questions I had from the form were all questions about the school. I was early and I meet with a woman who couldn't answer most of the questions about the school. She didn't even know the official name of the school. When I asked for the official name of the school she fumbled around. Finally I looked it up on the internet. I found the name before she did. Unbelievable. Now, the only reason I meet with her was to ask her questions about the school required by workforce development. After asking her a few questions, she told me go to the other room and fill out the form myself. UNBELIEVABLE. They were all questions about the school. The woman obviously didn't know what she was doing. Then later that day I received a call from her at 6:11 p.m. where she told me that she needed my social security number. I asked her why, she said she needed it for school related reasons. Obviously, she was lying. She got my social security number under false pretenses. I filed a complaint against her with the ******************************* I want to know what she is doing with my social security, when the school doesn't need my social security number.

  Business response

  06/07/2022

  
  

  ************** is="qowt-word-run" qowt-eid="E106" id="E106">SE************ is="qowt-word-run" qowt-eid="E107" id="E107"> ID#: ************ is="qowt-word-run" qowt-eid="E108" id="E108">********- ***************************

   

  Dear ************ is="qowt-word-run" qowt-eid="E112" id="E112">******************-************ is="qowt-word-run" qowt-eid="E113" id="E113">

  Thank yo************ is="qowt-word-run" qowt-eid="E116" id="E116">u for prov************ is="qowt-word-run" qowt-eid="E117" id="E117">iding************ is="qowt-word-run" qowt-eid="E118" id="E118"> ************ is="qowt-word-run" qowt-eid="E119" id="E119">us ************ is="qowt-word-run" qowt-eid="E120" id="E120">with ************ is="qowt-word-run" qowt-eid="E121" id="E121">an opportunity to respond to ************ is="qowt-word-run" qowt-eid="E122" id="E122">c************ is="qowt-word-run" qowt-eid="E123" id="E123">omplaint ************ is="qowt-word-run" qowt-eid="E124" id="E124">#************ is="qowt-word-run" qowt-eid="E125" id="E125">1************ is="qowt-word-run" qowt-eid="E126" id="E126">******************* is="qowt-word-run" qowt-eid="E127" id="E127">, submitted by ************ is="qowt-word-run" qowt-eid="E128" id="E128">Ms. ************ is="qowt-word-run" qowt-eid="E129" id="E129">*************************************** is="qowt-word-run" qowt-eid="E130" id="E130"> ************ is="qowt-word-run" qowt-eid="E131" id="E131">to the ************ is="qowt-word-run" qowt-eid="E132" id="E132">********************** ************ is="qowt-word-run" qowt-eid="E133" id="E133">********************** ************ is="qowt-word-run" qowt-eid="E134" id="E134">of************ is="qowt-word-run" qowt-eid="E135" id="E135"> Central **********. ************ is="qowt-word-run" qowt-eid="E136" id="E136">Ms. ************ is="qowt-word-run" qowt-eid="E137" id="E137">********* completed enrollment into the course and was scheduled to begin the Phlebotomy I (PHLE) course at ****************************** of Health and ***** Services- ************* (**** Colleges) on May 23, 2022. ************ is="qowt-word-run" qowt-eid="E138" id="E138">However, ********************** did not begin the course on May 23, 202************ is="qowt-word-run" qowt-eid="E139" id="E139">2.

  It should be noted that ************ is="qowt-word-run" qowt-eid="E142" id="E142">the Admissions process follows a specific procedure which is ************ is="qowt-word-run" qowt-eid="E143" id="E143">conducted************ is="qowt-word-run" qowt-eid="E144" id="E144"> by all Admissions Representatives. Upon contact to the School from a potential student, the student is invited to visit the campus for their first interview. At the outset, the applicant is asked to complete ************ is="qowt-word-run" qowt-eid="E145" id="E145">an************ is="qowt-word-run" qowt-eid="E146" id="E146"> intake form. The information supplied in the intake form is used to create a student file in the Electronic Student Database************ is="qowt-word-run" qowt-eid="E147" id="E147"> (ESD)************ is="qowt-word-run" qowt-eid="E148" id="E148">. Student ************ is="qowt-word-run" qowt-eid="E149" id="E149">information is only accessible to qualified individuals at the institution. After receipt of the intake form, the applicant participates in an interview to determine their readiness and interest in a particular course/program. The Admissions Representative and the applicant discuss the financial aspects of their education and if the applicant ************ is="qowt-word-run" qowt-eid="E150" id="E150">is interested in obtaining a************ is="qowt-word-run" qowt-eid="E151" id="E151"> Workforce ************ is="qowt-word-run" qowt-eid="E152" id="E152">Innovation and Opportunity Act************ is="qowt-word-run" qowt-eid="E153" id="E153"> ************ is="qowt-word-run" qowt-eid="E154" id="E154">grant************ is="qowt-word-run" qowt-eid="E155" id="E155">, that option is also discussed.

  The Workforce Innovation Opportunity Act (WIOA) provides educational grants for students that qualify for tuition funding for in-demand career training. Prospective students ************ is="qowt-word-run" qowt-eid="E158" id="E158">interested in receiving a WIOA grant ************ is="qowt-word-run" qowt-eid="E159" id="E159">must complete a WIOA application************ is="qowt-word-run" qowt-eid="E160" id="E160">. WIOA determines eligibility and approval for the ******

  If the prospective student is interested in enrolling, they must complete the enrollment agreement, provide state-issued identification and proof of high school graduation. The enrollment agreement must be fully completed, which includes the prospective students social security number. This requirement is a common practice at all educational institutions.

  The School Provided ************ is="qowt-word-run" qowt-eid="E165" id="E165" style="font-weight: bold;">Available ************ is="qowt-word-run" qowt-eid="E166" id="E166" style="font-weight: bold;">Information as Requested by **********************

  In her complaint, ********************** states that she ************ is="qowt-word-run" qowt-eid="E169" id="E169">requested information************ is="qowt-word-run" qowt-eid="E170" id="E170"> ************ is="qowt-word-run" qowt-eid="E171" id="E171">to complete the required ********************* form but that the Admissions Representative wasnt helpful. ********************** further claims that ************ is="qowt-word-run" qowt-eid="E172" id="E172">the Admissions Representative couldnt answer many of the questions and at one point told me that I should answer them myself.************ is="qowt-word-run" qowt-eid="E173" id="E173"> Ms. ********** statements need clarification, as they are not accurate with the facts of what occurred during her exchange with the Admissions Representative. ************ is="qowt-word-run" qowt-eid="E174" id="E174">********************** claimed that she had been approved for a WIOA ****** The Admissions Representative requested a copy of Ms. ********** approval letter. However, ********************** was unable to produce an approval letter and instead provided what appeared to be a questionnaire.

  During the interview with the Admissions Representative, ********************** requested specific information ************ is="qowt-word-run" qowt-eid="E178" id="E178">including************ is="qowt-word-run" qowt-eid="E179" id="E179"> ************ is="qowt-word-run" qowt-eid="E180" id="E180">course completion dates************ is="qowt-word-run" qowt-eid="E181" id="E181" named-flow="FLOW-4">. The Admissions Representative advised ********************** that she could************ is="qowt-word-run" named-flow="FLOW-4" qowt-eid="E181"> not guarantee specific ************ is="qowt-word-run" qowt-eid="E182" id="E182">graduation dates, as course completion is dependent upon a students successful completion of the required coursework.

  ********************** also requested the specific date that she would be placed on externship, which is the portion of the course where the student completes hands-on training in a local medical facility. ********************** was advised that the School************ is="qowt-word-run" qowt-eid="E185" id="E185"> also ************ is="qowt-word-run" qowt-eid="E186" id="E186">cannot guarantee the specific externship start date, as there are a variety of factors which affect the individual students assigned date. Students are assigned an externship start date based upon completion date of required classroom and lab work, ************ is="qowt-word-run" qowt-eid="E187" id="E187">the ************ is="qowt-word-run" qowt-eid="E188" id="E188">status of tuition ************ is="qowt-word-run" qowt-eid="E189" id="E189">re************ is="qowt-word-run" qowt-eid="E190" id="E190">payment and the availability of externship sites at the time of placement, and other factors. To provide more in-depth information regarding externship, the Admissions Representative ************ is="qowt-word-run" qowt-eid="E191" id="E191">gave************ is="qowt-word-run" qowt-eid="E192" id="E192"> the name of staff member that w************ is="qowt-word-run" qowt-eid="E193" id="E193">as************ is="qowt-word-run" qowt-eid="E194" id="E194"> responsible for externship to **********************. ************ is="qowt-word-run" qowt-eid="E195" id="E195">As the staff member was not at the campus at that time, the Admissions Representative offered to set an appointment for ********************** with the staff member for a later date.

  T************ is="qowt-word-run" qowt-eid="E198" id="E198">he Admissions Representative contacted Ms. ********** WIOA counselor, who verbally confirmed that Ms. ************ is="qowt-word-run" qowt-eid="E199" id="E199">********* could enroll into the course. The Admissions Representative provided ********************** with a tour of the campus and drafted an enrollment agreement which was sent to her to complete. The Admissions Representative advised ********************** that her social security number would be needed to complete the enrollment agreement. ********************** provided her social security number during the meeting with the Admissions Representative. Later that day, ********************** contacted the Admissions Representative and stated that WIOA required her to wait four weeks to start in the course. ********************** was scheduled to begin her course on May 23, 2022.

  Ms. ********** Social Security Number was Required for Enrollment

  ********************** ************ is="qowt-word-run" qowt-eid="E204" id="E204">states************ is="qowt-word-run" qowt-eid="E205" id="E205"> that ************ is="qowt-word-run" qowt-eid="E206" id="E206">the School didnt need my social security number to enroll into the School. ********************** further ************ is="qowt-word-run" qowt-eid="E207" id="E207">states************ is="qowt-word-run" qowt-eid="E208" id="E208"> that the Admissions Representative abused her position at the school to possibly steal my identity and that the representative obtained her information under false pretenses. Ms. ********** statement is inaccurate. ************ is="qowt-word-run" qowt-eid="E209" id="E209">A prospective students social security number ************ is="qowt-word-run" qowt-eid="E210" id="E210">is not required at the time of interview, however, is required to complete the Schools intake worksheet and subsequent enrollment agreement. The A************ is="qowt-word-run" qowt-eid="E211" id="E211">dmissions Representative advised ********************** ************ is="qowt-word-run" qowt-eid="E212" id="E212">during the interview ************ is="qowt-word-run" qowt-eid="E213" id="E213">that she would need to provide this information to complete her enrollment. ********************** provided her social security number verbally during the interview. The Admissions Representative did not ************ is="qowt-word-run" qowt-eid="E214" id="E214">call ********************** after the visit to request her social security number, as the data was already input into the enrollment agreement. As with all colleges and universities, a students personal information is retained within the students file. The School maintains an ************ is="qowt-word-run" qowt-eid="E215" id="E215">E************ is="qowt-word-run" qowt-eid="E216" id="E216">lectronic ************ is="qowt-word-run" qowt-eid="E217" id="E217">S************ is="qowt-word-run" qowt-eid="E218" id="E218">tudent ************ is="qowt-word-run" qowt-eid="E219" id="E219">D************ is="qowt-word-run" qowt-eid="E220" id="E220">atabase ************ is="qowt-word-run" qowt-eid="E221" id="E221">(ESD) which is only accessible to qualified individuals within the organization.

  A************ is="qowt-word-run" qowt-eid="E224" id="E224">t this time,************ is="qowt-word-run" qowt-eid="E225" id="E225"> ************ is="qowt-word-run" qowt-eid="E226" id="E226">we have responded in detail to Ms. ********** concerns************ is="qowt-word-run" qowt-eid="E227" id="E227">. ************ is="qowt-word-run" qowt-eid="E228" id="E228">Please do not ************ is="qowt-word-run" qowt-eid="E229" id="E229">hesitate to contact me if you have any questions.************ is="qowt-word-run" qowt-eid="E230" id="E230">

  Sincerely,

  ***************************

  Regulatory ********** Communications Specialist

• Initial Complaint

  11/16/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I am a previous ************** student. I was advised by many resources to reach out to ******* Career College for my transcripts. I paid $30 on the website and it shows it will process in 4-6 weeks. With me being an Anthem student a lot of records were lost. Ive called to leave numerous voicemails, and sent numerous emails to get zero response. I still have no idea if I will be getting my transcripts or not.

  Business response

  11/22/2021

  November 22, 2021
  
  Better Business Bureau
  ***********************************************
  
  CASE ID#: ********- *******************************
  
  Dear Better Business Bureau, 

  
  Thank you for providing us with an opportunity to respond to complaint #********, submitted by *********************************** to the Better Business Bureau (BBB).  ******************** enrolled into the Medical Billing Coding AAS (MBIC) at **************- ******, ** on March 1, 2010 and graduated from the program on April 1, 2011.  It should be noted that International Education Corporation did not own or operate the Anthem Career College- ******, ** campus, however International Education Corporation is the custodian of records for this location.  As such, we are happy to provide the available documentation requested.

  
  Ms. ********* Transcript Request Was Processed in a Timely Manner on November 17, 2021

  
  We received Ms. ********* request for a copy of her transcript on November 12, 2021.  While the School typically processes transcripts within four to six weeks, upon receipt of her complaint to the BBB,******************** was contacted in order to obtain a copy of her order number.  ******************** replied on November 17, 2021 and forwarded a copy of her order receipt.  Ms.********* request was then expedited and mailed out to her on November 17,2021.  Additionally, a copy of Ms.********* unofficial transcript was emailed to her.  As such, Ms. ********* transcript was processed within five days of submission.

  
  At this time, the school has provided a detailed response to Ms. ********* concerns, and has also sent a copy of Ms. ********* transcript to her via both email and mail.  As this issue is resolved, we request that the BBB find in favor of the school and close the complaint.  Please do not hesitate to contact me if you have any questions.

  
  Sincerely,

  
  ***************************
  Regulatory ********** Communications Specialist

• Initial Complaint

  09/24/2021

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I have placed an order for my school transcripts [order #19601] on July 28, 2021. The college I've enrolled in, has not yet received my transcript. The confirmation email stated it would take up to 4 to 6 weeks for processing and delivery, it's been 8weeks. I left 2 voicemails around week 3 to check the progress, as of Sept 23, 2021, I still have NOT HEARD BACK. I need my transcript overnighted to the school address I supplied for Western Governors University Attn: Transcripts Department and the overnight tracking # emailed to me directly. I've had to push my start date up once, so I have no more time for extensions. Since. I've paid for a service and was give an eta, I expect for the time provided to be honored(even though so far it hasn't). I am beginning to believe that [email protected] are scammers and if my school doesn't receive my transcript within the next few days, I will be seeking legal action.

  Business response

  09/30/2021

  As the space provided is too small, our response has been attached.

• Initial Complaint

  05/18/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  On February 2020 I signed up for the phlebotomy course at U.S. Colleges in *** Nuys. Covid hit and stopped everything. We had classes on Zoom but it wasn't the same as when I attended the weekend class. I tried to keep up but it was hard once they were able to have students back because they only accommodated themselves not anyone else. My course wasn't even done when the harassing phone calls started from *** during Covid closures or everything. and now AL. I've asked for more time and I've actually filed bankruptcy but they forcefully want me to pay. The emails and phone calls don't stop and on top of that they're really unprofessional and demeaning. I've felt completely threaten specially since they have my address. I was told we couldn't finish the course without paying at first but all the make up sessions were during my work schedule, I COMMITTED TO THE WEEKEND CLASS BECAUSE IT WAS THE **** I HAD FREE. This was an 8 week course from hell!

  Business response

  05/24/2021

  As the response is too large for the space provided, please see the attached letter.
  

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