Customer ReviewsforPacific Premier Bank

Very ********* Was a Pensco client, provided documentation that the ********* of my assets at *********** are in jail for fraud. I filed a worthless asset claim and their investigation conducted was to accept fraudulent documents from *******, NO SIGNATURE on the document, their Valuation review was a copy of a statement from no official at Sanovas and this was considered Legal and accurate. What a joke! Im not an attorney but it looks like I need to get one because they want to tell the *** false information (that I took a distribution without ever receiving any funds). This is q BANK that charges exorbitant fees for having a worthless asset. The prior post is correct, this bank extorts money from its *** customers. BEWARE!

ZERO, but they make you give at least 1 star. As a financial advisor I had Pensco and now Pacific Premier Trust thrust upon me as my firm decided to use them to hold non-traded REITs, BDCs and other alternative investments in my clients' accounts. The entire Pacific Premier firm is nothing short of an extortion racket like a mob operation. Pacific acquired Pensco and, even with Pensco's already high fees, the Pacific Premier people jacked them up to triple or even quadruple what they were. This is essentially a holding place for these assets since they can't be traded anyway, but now these hustlers are charging my clients a 30 basis point, 3/10ths of a percent asset based fee just to hold their account. (Ex: $500,000 account is $1,500 per year for no service, just holding the assets) Fine, we don't want our accounts there anyway, but to top it off these cretins will not transfer my clients' assets out despite written requests. DO NOT USE THIS COMPANY. This is a ***** motel of a firm. You can check in, but you absolutely cannot check out. There is no escape. They hold your assets hostage while they keep racking up the fees. This company needs to be shut down by regulators, but regulators are toothless now because they are told to leave the money folks alone. Stay away!

I was an ********* customer and was victimized by PPBI. I recently applied for the loan modification on 2/24/2022 to lower my interest rate before the rate hike. PPBI dropped the ball in the middle and put me in the dark for 2 months before they confessed messing up my application. What could possibly saved me thousands of dollar in a 10 yrs fixed is now in vain. I emailed the *** and the Board Members regarding the mishandling and they showed no sympathy and interested in remediation. Instead, PPBI keeps dragging on the situation with no commitment on any form of compensation. When reviewing the staffs comments about this organization on Indeed.com, toxic culture, micro-managing, sale oriented are just a few to conclude PPBI upper management. I am not surprised the experience you all have here by seeing the way they treat their own staffs. I would give a negative star if the system allows.

Terrible administration for my retirement plan !!Since they open their new digital portal on June 1st, I have not been able to access my accounts !!Nobody answers the phone and or the emails. I have been on hold for over 1 hour without a human voice to talk to, or listen to me !!****** M

I can not access my account at all. Online it won’t recognize my ID and pass word. I reset it twice over 10 days time and no luck. I have phoned at least five times and put on holding for up to an hour. I get put on hold and have to listen to weird anxiety provoking music. The only voice I get is telling me I can stop the music by using # but that only tells me that message over and over and doesn’t stop the stress evoking music. This is surreal super fucked up! I will take action and get my money out of PPT. I am worried.