Complaints

This profile includes complaints for Rivian Automotive, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Rivian Automotive, LLC

  14600 Myford Rd Irvine, CA 92606-1005

• 

  Rivian Automotive, LLC

  675 Ponce De Leon Ave NE E-179B Atlanta, GA 30308

• 

  Rivian Automotive LLC

  622 Morrow St Austin, TX 78752

• 

  Rivian Automotive, LLC

  400 Newbury Street Suite 900 Boston, MA 02115

• 

  Rivian

  512 Johnson Ave. Brooklyn, NY 11237

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/25/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed a $1000 deposit probably around 3 years ago to get in a months long line to purchase a Rivian. I would regularly get emails about starting the process to purchase the car. For various reasons I was not ready although I looked at the cars available regularly. Their website was always confusing and very difficult to navigate. At one point I decided to build a car like you can do on any vehicles website to see what the cost with options would be and what it would look like. Shortly afterwards I received a call from Rivian saying they were calling to help me complete my purchase. I told them I didnt know what they talking about and said I had zero intention of purchasing a vehicle and all I was trying to do was build a car. As I mentioned before their website was confusing and maybe thats done intentionally. They apologized and said they would cancel whatever was being done and took the blame saying it was probably an error on their end. Fast forward over 2 years to today with my $1000 deposit still sitting in my account. Because of various situations, my purchase was probably not going to happen for another few years so I decided I might as well get back my deposit for now. I talked to a few reps who told me that I started my purchase and because of that my fully refundable deposit became non-refundable. I told them what I explained above and they didnt care. I told them I believe they intentionally stole my money and that I would fight it. I asked them to show me proof of my configuration and what I did to start the whole process. They put me on hold for a while and came back and said they no longer had a record of it but had it in their system that I started a purchase in July of 2023. I am looking for Rivian to return the deposit money they took from me and that sits in my account and that I can see but they will not give back to me.

• Initial Complaint

  Date:11/21/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10JUN2025, I had service at the ******************** I was provided a rental car (not a loaner Rivian, which is strongly preferred and required from this point forward). That service lasted until 30JUN2025. In this timeframe, gas was used & a toll road was used, all of which Rivian covered the cost for.On 05NOV2025, I had additional service at the *******************. I was provided a rental car (again, not a loaner Rivian). This service lasted until 07NOV2025.However, on 21NOV2025, I received a bill from Enterprise (Rivians rental partner) for a $6.50 toll and a $5 "service fee". Rivian needs to cover this, especially if (A) they covered it last time and (B) they are the ones who have sparse service centers, forcing me to drive ~an hour to their service center

• Initial Complaint

  Date:11/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  New R1S owner, immediately had issues. I took my car to Rivian ***************, they had it for a week and nothing was fixed. They told me they fixed the chip on the paint but didn't. They said they resolved my Gear Guard issue, it worked for an hour and then stopped working and still not working. It stopped recording and video that was recorded was not playable. Seat position does not save. Every time I get into my vehicle I have to set my seat because it doesn't save. The center also returned my vehicle dirty. My light color seats were dirty, my center console and siding around the window was dirty, you could see the mechanic's hand prints. They said they do not protect the seats which is ridiculous. The plastic panel on the bottom of driver door was loose and catching on clothing. They said they adjusted it but they didn't. Then they told me it supposed to be loose like that. I asked them to show me on another vehicle and I pointed out that it was not like that. They shrugged it off. I had to take it to ************ to fix all the same issues that I brought it to ******** for. Vista is not better. Gear Guard is not working and ************************ kept lying to me as to why. They said that it was my hard drive that was the problem then they said it's my 90 degree elbow connector. I kept repeating that Gear Guard does not work even when nothing is connected. Gear Guard supposed to record without external hard drive incidents and motion but mine does not. Clearly something is wrong with the Gear Guard module. Their answer was that they will teach me how to hard reboot the car to restart the module every time it stops recording. Instead of fixing the problem they want me to just keep hard re-booting the car. It's a brand new car that I had for barely a month and it's already been at the service for almost half the time. I should not have to reboot my car all the time for it to work properly. Was told manager **** from ***** will call, never received the call.

  Business Response

  Date: 11/20/2025

  Good Afternoon:

  *** *********** vehicle was received in to the Rivian ************** in *****, ** on November 5, 2025. All items identified by *** ********* were addressed or passed diagnostics and other testing. Details were provided to *** ********* in her work order and the vehicle was returned on November 19, 2025. *** ********* was provided with a service loaner while her vehicle was being serviced and was not charged for any of the non-warranty service items. Service Manager **** ********** exchanged over 20 emails with *** ********* while her vehicle was in service. He emailed her with a status update along with the work order from this service visit on November 19, 2025.

  *** ********* can report any future vehicle issues or service concernts to Rivian by requesting a service appointment in the Rivian app or by calling the Rivian Service Support Team at (855)RIVIAN5.

   

  Customer Answer

  Date: 11/20/2025

  The business has not reached out. Nothing has been resolved. I attempted to reach out to the business including via corporate contact and they have shown 0 interest in resolving any issues. They have shown 0 concern for their customers.

• Initial Complaint

  Date:11/04/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,I am submitting this complaint regarding an unresolved financial issue involving Rivian Automotive, LLC. On August 25, 2025, I completed a trade-in transaction for my 2025 Rivian R1T (VIN *****************) at Rivians Service and ******************* located at *****************************************, in exchange for a new leased 2026 Rivian R1T (VIN *****************).At the time of trade-in, Rivian was responsible for buying out the loan on my 2025 R1T, which carried an approximate outstanding balance of $47,000. Rivian assessed the trade-in value at approximately $71,000, meaning I was due a reimbursement of roughly $24,000 once the loan payoff was completed. The loan was through Rivian Financial and ******************** of November 4, 2025over two months laterthe loan for the traded-in vehicle remains active, and I have been forced to make two more monthly payments since surrendering the vehicle. All documentation related to this transaction has since expired on Rivians website, making it difficult to verify the specific figures or the current status of the payoff.Ive contacted Rivians customer support, finance, sales, and **************** and *******************. Despite calls and follow-up, the issue persists.Rivians delay in completing the loan payoff has caused me financial harm. Im forced to pay for a vehicle I no longer own and miss out on reimbursement funds. This has directly impacted my finances and credit. I must notify Rivian that Im considering legal action if this issue isnt resolved soon.I am seeking the following:Immediate completion of the loan payoff for VIN *****************.Full reimbursement of approximately $24,000 due from the trade-in transaction.Compensation for the additional loan payments and accrued interest caused by Rivians delay.Please acknowledge receipt of this complaint and provide guidance on next steps to facilitate a timely resolution.

  Business Response

  Date: 11/11/2025

  Good Afternoon:

  Rivian is disappointed to hear of Mr. ******** experience trading in his 2025 R1T for a 2026 R1T lease. This matter has been reviewed by the Remarketing and Sales executive leadership teams. Rivian contacted Mr. ****** on November 11th regarding next steps for resolution.

  Customer Answer

  Date: 11/11/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** ******
  
   
  

• Initial Complaint

  Date:10/31/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2 month old vehicle developed a burning smell. Called support, asked to talk to a technician, but was told that the only option was to have it towed in. It should be under warranty, including the tow. But the ********************* said they couldn't find the problem, and wouldn't release the truck until I paid the ******, now I have a 2 month old vehicle with an undiagnosed problem, and if/when it happens again, the only option is to have it towed again. And pay another $1200 tow.Calls to corporate only get routed to the ********************** and they won't resolve my **********, I have a 2 month old vehicle that I'm scared to drive.

• Initial Complaint

  Date:09/25/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *****,As of July 2025, my wife and I have tried tirelessly to request the odometer reading from 1 June to ownership at the very least regarding our R1S vehicle. This is due to an ongoing legal dispute with ******* regarding an odometer discrepancy as well as reimbursement for full tire replacement (incorrect wheel weight and alignment).Rivian Customer Manager, ******* *., has refused to speak with us directly as well as follow up with the Rivian Privacy Team responsible for gathering the information.The Rivian Privacy Team never spoke with us, responded with data via email that was completely useless to us, and immediately closed the ticket. Hence, preventing any follow-up or further correspondence.Throughout this ordeal, we have been kicked around like a beer, repeatedly placated off the phone with rare ************* of yesterday, the Rivian Service Team replied via email with service records instead of odometer readings.This entire experience has been absolutely poor and by far the worst in my entire life (45 years of age).At your earliest convenience, please assist us. See attached for context.

  Business Response

  Date: 09/30/2025

  To Whom It May Concern:

  ****** and ****** **** did not purchase this vehicle from Rivian. Any issues with the odometer reading, tires sold with the vehicle and the condition of the vehicle at the time of sale should be directed to the selling dealership.

  This vehicle is still under Manufacturer's Warranty and Rivian is happy to provide required service records to subsequent owners while their vehicle is still under warranty.

  Ownership documents presented to Rivian indicate that ****** and ****** **** purchased this vehicle from ******* on July 14, 2025. Rivian is unable to any additional documents not already provided through the inbound inquiry to the Privacy team. It appears as if ***** and ***** **** are requesting odometer records prior to the date they purchased the vehicle. For more information on submitting subpoena/data requests to Rivian, the following page can be accessed:

  ***********************************************************************************************

• Initial Complaint

  Date:09/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Seeing an F rating is not making me feel very **nfident this will get resolved. I hate going the BBB route, but I have made multiple attempts to resolve this issue, and Rivian appears to not care about its customers. I had recently had a minor accident that caused some damage to my passenger side, rear wheel. The certified Rivian ************ **mpleted their part a 1.5 weeks ago. As they were nearing **mpletion they reached out to Rivian because Rivian REQUIRES any final alignment/suspension tweaks to be **mpleted at a Rivian *************** The **llision ** called me because they were **ncerned that the earliest Rivian **uld receive my truck was SEPTEMBER 29th! So I called Rivian. I spoke with one lady who said she would help me work it out. Call dropped and she never called back. Called Rivian again the next day. The agent basically pitted me against my **llision ** almost like it's not Rivian's fault that they can't **mplete the job. So I WALK IN to the **llision ** ******. They show me that Rivian DOESN'T empower it's certified **llision centers to do a final kiss off. They also showed me a call log to the Rivian service center. Wed-no answer, Tues-no answer, Thurs-no answer, Fri-no answer, and then a call after hours that requested a freakin' email with the earliest time they **uld receive my truck as Sep 29th! So now I am WELL over the time frame my insurance will pay for my rental. I am paying $60 a day because Rivian is the bottleneck and can't get it's act together. I called this past Tuesday and informed them I NEED A SAME DAY ANSWER. It's now Fri and NO ONE has reached out. If you want to be treated like a premium car manufacturer, then act like it. We have 3 options: take my truck into the center immediately, reimburse me for forcing me to wait and forcing me to incur rental **sts, or give me a Rivian loaner. SO EASY to make this right. If this doesn't get properly addressed, I will NEVER buy again. (and that's **ming from someone who has loved my R1T)

  Business Response

  Date: 09/25/2025

  To Whom It May Concern:

  I have reviewed this matter with the Rivian ************** ************** leadership team. Rivian coordinated with the **************** to tow the vehicle to the Rivian ************** ************** for service on September 25, 2025. All scheduling communications related to this repair will be coordinated between the **************** and Mr. ****** Mr. ***** can contact the Rivian Service team via his Rivian app.

• Initial Complaint

  Date:09/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I write regarding misrepresentations made prior to my leasing a 2025 Rivian R1T which Rivian failed to remedy although I attempted to resolve the issue within 24 business hours of the transaction.Regarding the misrepresentation, when I asked if there was any difference with respect to charging between the 2025 R1T model with the old charging port but using a Rivian supplied adapter and a 2026 model with a Tesla adapter built in, the representative represented that there was no difference. I leased a 2025 Rivian R1T for 3 years. After leasing the Rivian, I discovered that the battery size was insufficient for my uses and contacted Rivian requesting to trade the vehicle in for a larger battery but was declined. Now I know that the Tesla adapter only works with certain Tesla chargers and have experienced significant difficulty as a result.

  Business Response

  Date: 09/23/2025

  To whom it may concern:

  This matter has been reviewed with Rivian sales leadership and Rivian delivery leadership. This situation has been reviewed with the Sales Advisor who assisted *** ************

  During the discussions held with *** ******* before the order for the 2025 R1T truck was placed and configuration was confirmed, the Advisor explicitly clarified that the **** adapter functions with compatible Tesla Superchargers, and that the same compatibility would apply to a Model Year 2026 vehicle equipped with a built-in **** port. Furthermore, the Advisor noted that *** ******* ultimately chose the Model Year 2025 vehicle due to budget considerations, despite both vehicle and battery options being discussed in depth. The customer was presented with various battery options and made the choice for the most cost-efficient selection.
  
  It's also important to reiterate that while Rivian quotes vehicle ranges based on EPA guidance, actualized range can be significantly influenced by other factors, such as individual driving style.

  Rivian does not offer a return policy for new vehicles, regardless of timing. As indicated in the lease agreement *** ******* signed, at execution Rivian as lessor dealer assigned all rights in the lease to ********** and the leased vehicle cannot be swapped out for another by Rivian. No exchange can be offered to *** ************

• Initial Complaint

  Date:09/03/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint after exhausting all attempts to resolve a serious issue with Rivian regarding my R1S vehicle order. The company has refused to honor a written price commitment and failed to provide any channel for resolution.I received multiple written price quotes from Rivian representatives for a 2026 R1S vehicle via email and text messages. These quotes included a ****** employee discount explicitly confirmed in writing by a Rivian employee. I have documentation for all communications.I was consistently quoted 2026 model vehicles with the discount applied and relied on this information as true and accurate.Concerned about inconsistencies, I requested detailed vehicle information the quotes were based on, but this was never provided. This lack of transparency prevented errors from being caught ********** good faith, I placed my order based on the written quotes. Only after confirmation did Rivian inform me they would not honor the pricing, stating the discount was only for 2025 models and their team had made repeated errors.I sent a formal email requesting to speak with leadership. A salesperson acknowledged my request and said someone from Rivian would reach out to rectify the situation. That email has gone unanswered, and no one from Rivian has contacted me. The salesperson has since stopped responding after I provided availability.Rivian made a clear written commitment that I relied upon to enter into a major purchase. The company has not only refused accountability for repeated errors but is now ignoring my attempts to resolve this matter. This is an unacceptable business practice and a serious breach of ******** desired resolution is for Rivian to honor the agreed-upon price and apply the confirmed ****** employee discount to my R1S order as promised in multiple written communications.

  Business Response

  Date: 09/09/2025

  Rivian Inside Sale Manager **** *. and Inside Sales Senior Manager **** *. made contact with Ms. ******** on September 3, 2025 to review eligible lease incentives and configurations. In addition to the eligible lease incentives, all eligible discounts have been applied to the order. Ms. ******** is scheduled to take delivery of a Rivian R1S on September 12, 2025. 

  We appreciate Ms. ******** for bringing this to our attention and hope for a positive ownership experience for her.

  Customer Answer

  Date: 09/09/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. This complaint was made before the Rivian representatives had reached out. This complaint is resolved.
  
  Regards,
  
  ******** ********
  
   
  

• Initial Complaint

  Date:09/02/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 26, Rivian came and replaced our 12 V battery. We took a trip six days later with plenty of charge left the car We did everything the car said to do and pulled over. We are now being charged for the roadside that was supposedly free as well as a labor, and12 V as you can see in the pictures I uploaded their faulty **************************************************************************************************************************************************************** charging us $1500

  Business Response

  Date: 09/12/2025

  I have reviewed Ms. ********** concerns with Rivian ************* Supervisor ***** ****, who has agreed to an adjustment for the tow charge incurred. The reason for the adjustment is the representation given by the Rivian agent that Ms. ******** was not responsible for the cost of the tow. 

  The refund will be issued via Stripe.

  Please contact ***** **** ************************************** or ****** ******* ****************************************** with any questions about this refund.

  Customer Answer

  Date: 09/12/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******** ********