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Business Profile

Audio Visual Equipment

TCL North America

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Audio Visual Equipment.

Complaints

Customer Complaints Summary

  • 438 total complaints in the last 3 years.
  • 155 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/15/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a tv from Best Buy on April 13th 2025. I did renovation in my house and the tv was in the box for 3 months. I finally started using the tv tool the stickers off as it was brand new and I noticed the from plastic bezel housing was separating from the screen on the top right and top left corners. I contacted *** supported they asked me all sorts of questions I send them photos that the unit it is in brand new condition and they told me it has to be sent for further evaluation. I told them o just took it out of the box and provided them proof it was new there is n physical damage on the tv whats so ever. I am not happy I paid over 500 for this and it should lot be falling apart.

  • Initial Complaint

    Date:07/14/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a TV from them 1 year ago it went 3 months over their 1 year warranty and the screen quit working. It's a common issue with these televisions and they know it but do nothing to fix it the most I can get is a email stating they won't fix it because it's over warranty but 1 year how is one year gonna be right on a lemon TV? I just want it repaired but they refuse.

  • Initial Complaint

    Date:07/10/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a TCL TV on January 20 24. Ive had nothing but trouble with this TV and called. I have started a listof how many times Ive called to get help with this TV and I am not getting any response. It was sent over to the corporateoffice And they have not done anything yet.

  • Initial Complaint

    Date:07/08/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought the tv in 2023. At the end of June 2025, TCL sent an *********** date numbered 2025.06.22. I updated the tv and right after the update a red vertical line showed up from on the tv. I reached out to TCL and was told pretty much Im SOL since Im out of the 1 year warranty window. Since their update broke the tv, they should fix it.

  • Initial Complaint

    Date:07/07/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a TCL television on March 18 2025. It stopped working "will not turn on" three months later. I have been on the phone with their tech support for trouble shooting, nothing worked. They referred me to their warranty department. The TV is under warranty. The warranty department ask for video showing the screen. I did that. They ask for a video of the screen while it was plugged in showing the power button being pushed. I did that twice. The video clearly shows the TV has no damage and will not power on.

  • Initial Complaint

    Date:07/04/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 7/11/2024 I purchased a tcl ****** but air conditioner at *********** and within weeks I started having issues with the display going out and also the remote only worked once and a replacement remote only worked once and the ac would never hook up to wi-fi at all ,well I wrote a one star review on *********** ,but took it no further and off and on this air conditioner has been used about 2 or 3 months since purchased and when I started using it this year June of 2025 the problem was worse as the display freezes up and completely goes out and cannot be reset and I did all the trouble shooting required and sent all necessary info they wanted except for a serial number label on the ac its self as it never had one but there were 2 on the original box which I still have and sent them one of it but that's the excuse there using that a sticker missing voids the warranty and its a sticker that was never on it and as I told them if I wanted to take the sticker off the box and put it on the ac I can but im trying to be honest about this issue and as I put in a response to them ** MAY who was the agent I was dealing with already on the bottom of her email stated the issue was resolved before I even has a chance to try to respond or send her anything else as she was automatically denying the warranty and if there is a response from tcl it needs to be someone else besides ** MAY as she is not truthful and I'm done trying to be half way decent in dealing with her as she's about to get on my last nerve with her lack of attention to emails or product problems

    Business Response

    Date: 07/14/2025

    Dear BBB and Valued TCL Customer,
    Thank you for bringing this matter to our attention. At TCL, we are committed to providing fair and respectful support to all customers, and we take your concerns seriously.
    We would like to inform you that your case has been assigned to one of our Escalation Support Engineers based out of our North America office in **********. This step ensures your concerns will receive a higher level of review and personalized attention.
    In addition, we will be conducting a ***************** (QA) review of the previous call interactions you had with our support team. If any mishandling or deviation from our service standards is identified during this review, appropriate corrective action will be taken to ensure accountability and improve future customer experiences.
    We appreciate your patience as we work to resolve this matter properly. You will be contacted directly by a member of our escalation team with the next steps.
    Sincerely,
    TCL Customer Advocacy Team

  • Initial Complaint

    Date:07/02/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased this tv from Best Buy April 19th 2025 and the tv was delivered to me and was removed from the box and was working fine. I later had the tv professionally mounted and again still working fine was watching the tv on Sunday June 29th 2025 tv was working fine. Wake up Monday morning and my fiance cuts on the tv and it begins to have verticle lines on it! I ******* and did all the technical support steps this made the tv worse. As doing research online I see this is a KNOWN issue with this companies product. I cannot take it back to best buy since it is past time and Ive worked with TCL To find a resolution and they refuse its in their policy to replace faulty or defective products but yet they refuse siting there is internal physical damage caused and there is not. I want my tv replaced thats it! I shouldnt have to buy and extended warranty to do that either when the product was sold to Best Buy and delivered to me and there was no damage. Im asking for the company to have some integrity about the situation not blame me for something that NEVER happened to get out of replacing or repairing my tv

  • Initial Complaint

    Date:07/01/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchase ** from best buy website jan 2025 1 year warranty June 17th 2025 storm and heavy strong winds having my patio window slightly open for my pet to go out the storm knocked down my ** 85 in tcl off the stand it's just scratches on the corner of the screen with sound black screen when u plug it in I'm a 3 year best buy credit card holder I ask can it be replaced but they said even if it from acts of God the ** is not covered my thing is this I just got the ** for 6 months I've paid off everything brought from best buy why it can't be replaced or exchanged bc I was told it can't be repaired bc of physical damage and it's not my fault I filed a case with tcl and best buy and they both said I can't get a replaced so I'm filing a complaint bc they never told me when I purchased any ** over ****** about adding a protection plan on my account only mentioned to me a 1 year warranty it's wrong that it was never mentioned til now

  • Initial Complaint

    Date:06/30/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This tv has been turning off randomly, lags and color is not accurate I havent had this for six months yet and started around 3 months mark **** a h*** I hate it I called BestBuy they wont help me even after I bought it from them So I want a refund am tired of this tv and no I dont no repair I want it gone

  • Initial Complaint

    Date:06/22/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a TV in November. TV stopped working and after going through weeks of troubleshooting, TCL decided to repair it. However they dont have a technician in my area. They told me to fix it myself even though its still under warranty

    Business Response

    Date: 06/23/2025

    Based on the information provided by the customer there is problem with his network connection.  

TCL North America is NOT a BBB Accredited Business.

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