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Business Profile

Association Management

Villageway Property Management

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Association Management.

Complaints

This profile includes complaints for Villageway Property Management's headquarters and its corporate-owned locations. To view all corporate locations, see

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Villageway Property Management has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/07/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We first contacted Villageway Management, whose one employee overseas our ***, in January 2024 asking for help in managing serious cracks that appeared inside our home along the ceiling. She never followed up.More recently, our home experienced a large leak around February 7. The leak caused major interior damage to the carpet in our guest bedroom. We immediately contacted **** and asked for her to help us. She was slow to respond and send anyone out. In the meantime, we experienced more rain and the leak spread to our master bedroom. **** sent a team out to tarp our large window until she could approve a team to fix the roof.In March, one month after the tarp was taped to the roof, it blew off during windy conditions. We immediately let her know and continued to check in and asked the status of our roof repair. No update other than she needed to get another proposal before she could decide who would actually fix it. March 18 was the last time we heard from her. Since then, my husband asked her for an update, which she ignored. I have informed her that our exterior shows paint damage due to the extended amount of time the tarp was left taped to the roof. Finally, last week on Tuesday, early in the morning, I sent her an email asking her to answer several questions, including the status of the roof repairs, how she plans to address the leak and the carpet, and how she plans to address our exterior. She continues to ignore me. She is also ignoring one of the *** members attempting to assist us in reaching her.Its now been three months since we first reached out and two months living with water damage inside. I am genuinely concerned about my familys health with the possibility of mold growing under our carpet, in addition to the damage to our property. We have experienced several more days of rain since the initial complaint. Her unresponsiveness is beyond frustrating. The inaction is unacceptable and inexcusable. We want a response and a solution.

    • Initial Complaint

      Date:04/06/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have requested video of an accident 2 weeks ago. Absolutley no help from Village Way. ****** will not respond to e mails or phone calls. No follow up whatsoever. They dont care about their customers and are unprofessional and a lousy company with stupidnd no caring employees

    Villageway Property Management is NOT a BBB Accredited Business.

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