Business ProfileforJAMS

I sought out JAMS arbitration service 10/23 for a dispute against *********** 5 months later, I'm still waiting for JAMS to take action.Key Points:*JAMS has closed 250+ cases in the past 5 years. An additional 250+ are currently active, showing they now intentionally slow walk cases.*Administrator ***************************** denied proof of service for months causing delays, admitting to sending legal documents to a random ********** at *********************************************************** (unrelated to the case). This could have been an honest mistake, except for the fact they've handled 500 cases and should know where to serve them.****************************** gave a 2/22/24 deadline for sides to select a neutral. Both parties were late. The rules stated that missing the deadline meant you were ok with the selection. I was the only party to pick a neutral. *Failed to put information in their portal on neutral selection, causing delays. *When ***** failed to make the deadline, JAMS rewrote their rules to allow more time for ***** to respond. This is contrary to the rules spelled out to both sides.Consumers pay $250 while businesses pay a minimum of $1,750 for their services. This amounts to over $1m in revenue. *Repeatedly requested for action or status updates as they let issues be ignored. Based upon the abrupt uptick in ongoing active cases and my personal experience, JAMS is intentionally delaying resolution to maintain their $1m pipeline of revenue; they are not neutral as they tout.