Business ProfileforAllStar Marketing & Promotions, Inc.

We ordered 100% cotton shirts from allstarlogo.com in May of 2023. We specifically wanted 100% . Upon inspection of the shirts once they arrived, despite all being the same size and brand, all fit differently and had different sleeve lengths. In addition they were not 100% cotton but a 65/35 poly cotton blend. The day after receiving the shirts I reached out to their customer service to let them know about the issue . I spoke with ****** who said she would talk to production and get back to me. She didn't respond after a couple days so I reached out again and she said I needed to talk to the supervisor but he was out of town and wouldn't be back until after the 4th of July holiday. I had also emailed and she said she had the email. We received no response on 7/5 so I called again. This time the supervisor wasn't in for the day yet so she had me leave a voicemail. I emailed again on 7/7 and finally got a response on 7/10 saying all they could offer was a 10% refund. That was obviously unacceptable so I emailed them saying we wanted a 100% refund but got no response so I called the next day. I spoke with ****** who is the manager and he offered no apology or real help. He offered to go up to a 15% refund but that is not what we want. He pointed out that on the website it does state that the shirts can be a 50/50 blend depending on availability but it never says they wont inform you if the shirts are not available and will send you something you don't want. Also the blend isn't even 50/50. They are scamming customers. I asked if there was someone else I could talk to and he gave me the name of Orly who is the owner, who he says is out of town for the next 3 weeks. Had we known the shirts would not be 100% cotton we would have canceled. They also lie and on their website they say they have a A+ rating with BBB which is 100% false. We have disputed the charge for the shirts with our CC company since they have committed fraud.