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Business Profile

Sunglasses

Goodr LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sunglasses.

Complaints

Customer Complaints Summary

  • 23 total complaints in the last 3 years.
  • 11 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/21/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered ski goggles and sunglasses on 12/23, and they were supposed to be shipped by ***. The *** reports they then used **** to deliver the item. They were last in ******, ** on 12/31. **** has no data on this package. It appears it is lost. Goodr does not have customer service except during the week and doesnt respond to any questions regarding shipping and in fact, report on their own website they are not responsible for packages lost by 3rd parties. They do this but then dont disclose they dont insure the package so now I cant even file a claim for the missing package. I spent $317 on these items and now no one knows where it is and I cant file a claim with **** as they did not insure package. This should be illegal since they do not disclose they use 3rd parties without insurance. I am seeking my money back as they stole money from me without providing the product. It has been 27 days without the product.

    Business Response

    Date: 01/31/2025

    This customer was issued a full refund for their order by a customer service agent on January 22nd. 

    Customer Answer

    Date: 02/03/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** *****

  • Initial Complaint

    Date:11/14/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is untrustworthy and unprofessional! I ordered to sunglasses 10/5/24 and never received them. **** said that the items were return to the seller but Goodr has not yet resent the glasses or given a refund. The customer service options are unusable. Stay far away from this company because they will rob you!

    Business Response

    Date: 11/16/2024

    The customer sent a message to us about their package being returned to us by the carrier on 11/12/2024. A customer service agent responded, confirmed their address with them, and ordered them a replacement package on 11/13/2024. 

  • Initial Complaint

    Date:10/23/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Goodr has the absolute worst customer service. I have been trying to contact them to resolve an issue and have gotten zero reply over weeks.

    Business Response

    Date: 10/23/2024

    We have not received an email from the customers email address provided in this claim. A support ticket may be submitted by visiting our help center at **************************************************************** or by emailing ************************************************************************************************ 

  • Initial Complaint

    Date:09/18/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered sunglasses from Goodr . Cost $25. plus tax they sent emails that the order was filled , then shipped, then delivered.the sunglasses never arrived.there is no phone number to follow up on the order.there is no corporate address to follow up with . My friend had an invoice with a phone number which I called , the number was disconnected.their policy is not to follow up as they ship through third party places.i emailed them with order information , i received a reply stating that it was possible they were lost and asked if I would like them to resend I said yes, please.this was over a week ago , i have not received the sunglasses , nor have i received any information on shipping.

    Business Response

    Date: 09/20/2024

    The customer reached out to us via email on September 10th and stated their original package was lost on delivery, a customer service agent sent another package to the customer. That new package was marked delivered on Sep 19th 2024. 

  • Initial Complaint

    Date:09/12/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a pair of sunglasses on 8/26 and paid $15 additional for expedited shipping. Shipped via DHL eCommerce (tracking # ****************). DHL gave the package to **** for delivery (tracking # **********************). **** says that the package was delivered to the parcel box on 8/30 however I never recieved it. I have also filed a claim with ****, but Goodr does not respond to service requests - I have been waiting 15 days for a response.

    Business Response

    Date: 09/19/2024

    **************** agents talked with the customer to determine that the order was lost in the mail and in response they ordered a replacement shipment be sent. 

    Customer Answer

    Date: 09/20/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:09/06/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a pair of sunglasses that arrived broken so I asked for a warranty exchange, which they honored, but after the second pair arrived also broken, they refused to give me a refund.

    Business Response

    Date: 09/07/2024

    The customer was fully refunded for the defective item. 

    Customer Answer

    Date: 09/09/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************

  • Initial Complaint

    Date:07/29/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The website said unconditional returns for their eyeglasses. Well it's been over a month, afrer numerous emails,and I have not heard from them. The prescription is wrong, the glasses are cheap dollar store plastic. I want to return them with a full refund as stated when I purchased them. I think this company is a scam.

    Business Response

    Date: 08/21/2024

    Prescription glasses are not sold by goodr, instead they are sold by goodrs partner Lensabl and are subject their more limited return policy. Thier policy may be read at this link: *********************************************************************************************************************************************************.

    Customer Answer

    Date: 08/22/2024

     
    Complaint: 22047236

    I am rejecting this response because:

    Sincerely,

    *************************

  • Initial Complaint

    Date:07/15/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a pair if sunglasses from the GoodR **************** located in **********. The purchase was made in May 2024. The sunglass lens is defective - the mirrored finish is peeling off. I have contacted the company 7 times with no positive responses. There is no one to speak to nor is there a customer service phone number.

    Business Response

    Date: 08/08/2024

    This customer was sent a warranty replacement on July 17th, 2024.

  • Initial Complaint

    Date:07/12/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered two pairs of glasses on June 21st 2024 totaling $59.88. The order number is G3186938. I received an email from GOODR the same day saying that my order has shipped. By July 7th, I had still not received my order so I contacted the company, and got an automatic response that "We are currently experiencing a high volume of inquiries. While we strive to address every concern as quickly as possible, it may take a little longer than usual to get back to you." 4 days later I have still not received a response. I searched their website for what do if my package has gone missing. It states that "We partner with third-party carriers to deliver orders. We are not responsible for lost and stolen packages." and "If the package is still missing after 2 days, file a claim with the carrier." This is outrageous. So it's the mail carriers responsibility or mine to track down the order? There are two carrier services involved: DHL and ***** When I tried to file a claim with DHL, I suspiciously get a message from the chat bot "Oops! Something went wrong. We're working on getting this fixed as soon as we can." This has been the same message for the last two days. I want a refund. I will never order from this company again,

    Business Response

    Date: 08/21/2024

    The customer was issued a refund on July 17th, 2024 for their missing package. 

    Customer Answer

    Date: 08/21/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:07/10/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    When placing the order I accidentally hit a wrong key and the house number was wrong. DHL sent an email stating the glasses werent sent back to the manufacturer as they could not deliver them. Goodr has no number I can call and after sending 2 emails asking for them to ship a new pair (I would pay the extra shipping cost as it was my error) or refund I Have heard nothing from anyone. I am only looking to get a refund, as the glasses never made it to me and per the delivery service they use the glasses were sent back to them, or correct the house number and have the glasses resent. Its an automated message every time I send an email so I have no way of communicating with an actual person to further resolve this issue.

    Business Response

    Date: 08/21/2024

    The customers email to our support team was responded to on July,11th 2024. We reshipped their order and the new package was marked delivered on July 19th. 

Goodr LLC is NOT a BBB Accredited Business.

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