We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Online Shopping

SmartPulse Store

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Shopping.

Complaints

Customer Complaints Summary

  • 13 total complaints in the last 3 years.
  • 12 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/04/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased (2) watches on 5/18/25. It was buy one get another 20% off. When they arrived 3 days later I cannot connect them to my phone. I've had several tech saavy persons try also and had no luck. I've gone to their refund portal to begin the process and when I typed in my order number and email it said "your order cannot be found"....I've since waited approx. 1 week and tried again at the refund portal and still get the same information!!! I still have the 2 watches never worn, and they are useless to me!! I WANT A REFUND AND HAVE EMAILED THEM SEVERAL TIMES TO EMAIL ME THE STEPS IN ORDER TO GET A PROPER REFUND!!! Nothing as of yet......

    Business Response

    Date: 06/25/2025

    Thank you for reaching out and for your patience. We’re truly sorry to hear about the trouble you’ve experienced with your SmartPulse watches and with our refund portal.


    I’ve reviewed your case and want to personally ensure this is resolved properly. It looks like the issue with the return portal may be related to a mismatch in the order details entered. To assist you directly, please reply to this email with:

    Your full name used on the order
    The order number (from your confirmation email)
    The email address you used at checkout



    Once we have this information, we’ll process your return manually and ensure you receive proper instructions to complete it.


    Please note: All returns must be initiated within 14 days of delivery and must meet our return policy conditions. Since the watches are unused, it sounds like your case should qualify.


    Again, we sincerely apologize for the inconvenience. We’re here to help and will make this right.


    Best regards,
    Rachel M.
    Customer Support – SmartPulse Store
    ?? [email protected]

  • Initial Complaint

    Date:11/20/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Oct 27, 2024 I ordered a smart pulse watch, advertised for seniors health monitoring. I received it and it was not the quality I expected. On Nov 2 I initiated the refund on their website. I was instructed to send them tracking number within in 7 days, I sent it same day. I received notification that it was received Nov 8 and signed by ***** ***. I have since answered 6 emails, requested a telephone call, and per their instructions applied for my refund 4 times on their website. I do not think I am emailing a person as they keep instructing me to do the same thing. There is no phone number anywhere. Now they have the watch and my money. This is a real scam.

  • Initial Complaint

    Date:11/13/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Did not like watch. Hard to read and adjust.did not seem to work right. Inaccurate readings.

  • Initial Complaint

    Date:11/13/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    8/25/2024 I received the smartpulse watch, order #*****. 9/10/2024 I filed the paperwork for a return and refund. The **** RF713C1328 was the response I got from them saying wait for return instructions. The watch did not work as advertised. I have not heard anything from them since. I have sent several messages to them for an update, no response.

  • Initial Complaint

    Date:11/12/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This watch will not sync up with my phone, I tried and tried to get this to work.

  • Initial Complaint

    Date:11/06/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased the Smart Pulse Watch on 7/24/2024 for a total of $102.00 The watch and extra band arrived 7/31/2024. The watch would not sync to my I phone after I followed the instructions exactly. I emailed SmartPulse immediately. On 8/22 SmartPulse sent me an email with instruction and email address to fill out a return form. I filled out the form and sent it to the return portal provided. on 8/25 they sent a message that my return was received with #RF78E7C993 and I would hear from them when the return was reviewed. I have emailed them to no avail or answer.

  • Initial Complaint

    Date:10/14/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 9/21 tracking information sent to customer servicre *** A with tracking number. Unable to contact her requesting refund for return

  • Initial Complaint

    Date:09/30/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a Smart Watch on ******. I didnt receive the watch till later than expected. I went back on ******, there was no record of my order, so I thought I made a mistake and ordered another. The same day, I did receive the first watch. The first watch was way too big for my wrist, so I went to ****** when Ifound out it was ordered from SmartPulse. It had said free and easy returns.I went to the return website and filled out the forms to return both. For the first watch, I got a return message with a case number. It said Ihave to wait to hear from there where to send it. Never got another response. Never heard one word about the second watch. I went to the website, which listed no address or phone number. I am stuck with two watches I dont want and no idea where to send them back

  • Initial Complaint

    Date:09/26/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a smart watch from them in July of '24. I knew immediately it was not going to work on my wrist. I received a return auth #, followed their directions and have attempted to give them the shipping information several times. The return auth page I attached did mention filling out the info on an application but I received no response when I asked where to find an application. The emails are kicked back as undeliverable. I use the very same address they use when they adk me to send them the info. I have adked for a different email or a phone number and have also asked them to call me.They received the watch at their facility on Aug. 6 and I continue to get nowhere with them.I hear from them asking me to send shipping info everytime I complain on their website. I reply immediately with the info and it is kicked back as undeliverable - again. This has happened so many times. My only contact there is *** ******* and I have done everything she asked. Once, after several times, she mentioned I was supposed to use SyncTrack to send the shipping info but there is nothing about a SyncTrack form anywhere in the correspondence. On the *** shipping label I put my return auth# and order # so they would have all the information they needed to identify the return. I am completely disgusted with this company. I just want my money back.

  • Initial Complaint

    Date:08/29/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 25, 2024 I purchased 2 smart watches. After several hours of trying to change the watch face and find the Blood Pressure feature, I gave up. Per the website, I will share with you what it states. ******-FREE RETURNS GUARANTEED.THIS IS AN EMAIL THAT I COPIED AND PASTED THAT WAS SENT TO ME ON 07/04/2024...SmartPulse Store From:********************************************************** To:*********************** Sun, Jul 7 at 2:45 PM "Hi *********************,Thank you for reaching out to us!Your return requestRF58891BAD for Order #**** has been submitted successfully. We will be sending out another email with further instructions as soon as we review your request.If you have any other questions or concerns, just reply to this email. Well be happy to help you.Sincerely,Customer Support Expert SmartPulse Store, HERE IS THE SECOND EMAIL I RECEIVED On Sunday, July 7, 2024 at 02:45:18 PM EDT, SmartPulse Store ************************************************************ wrote:"Hi *********************,Thank you for reaching out to us Please follow the shipping instructions below to return your package.Order number: #**** Shipping Instructions:For refunds, please send the products to the warehouse closest to your location:*************************************************************************** C/O ********************************************** Once you have the tracking number, please include it in the corresponding section of this application. Without the tracking number, your return will not be considered valid.Store name: SmartPulse Store Feel free to contact us if you need any further information.Sincerely,Customer Support Expert SmartPulse Store,"SINCE THEN I HAVE EMAILED THEM UPWARDS OF 20 TIMES WITH NO RESPONSE. I RETURNED BOTH WATCHES. THEY WERE NEVER USED. I PAID ****** FOR THEM.I AM UNABLE TO ATTACH THE ACTUAL EMAILS. I CAN'T FIGURE OUT HOW TO SAVE THEM. I APOLOGIZE.

SmartPulse Store is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.