Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/27/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I visited the **** Fiesta dealership with the simple intention of browsing new cars, contemplating trading in my nearly-new vehicle for something fresh. Initially, I had my eye on the Bronco Sport, but the payment was far too high for what the car offered. I was more than ready to walk away, as my current car is still in perfect condition. However, the salesperson pushed me to check out the Mustang Mach-E, highlighting great incentives they were offering. One incentive, in particular, was emphasized repeatedly: the California EV tax credit. The salesperson assured me multiple times that we would qualify for this credit, which could then be applied toward the cars price to lower my payment. Believing this was a great deal, I signed the agreement, thinking I was getting both a great car and a solid financial arrangement.However, upon further investigation, I found out that the Mustang Mach-E does not qualify for the promised tax credit. I was misled and lied to throughout the process. The dealership continuously assured me that we would receive the credit and apply it to my loan, making the car more affordable. When I requested written confirmation of this, they refused. I am appalled by how a dealership can operate under such deceitful practices. **** Fiesta needs to make this right.

• Initial Complaint

  Date:08/24/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  From the day I purchased my **** fusion titanium used 2016 which was almost a year ago from day one I have complain to management about it smoking about the windshield wipers jumping. And all they could tell me was the used car manager told me I was condescending. Now when I drive it jerks it has a code of **** The car seems to be a lemon Ive sent several emails no one answers them I want to put **** miles on it since I bought it because Im afraid to drive it I guess I got stuck by Fiesta Ford

  Business Response

  Date: 08/31/2023

  08/31/2023

  Hello, I'm the Service Director at Fiesta Ford. I contacted the consumer, ********************, and we have a plan. He's around 50 miles away, in the town of *****. Both he and Fiesta Ford have a good relationship with his hometown dealer, ***************. To make it easier on ****, Fiesta authorized charges at ***** **** to diagnose his issues. When we have a diagnosis we can decide whether or not to pay for repairs at ***** **** or ask Mr. ***** to bring the car back to Fiesta in *****. He is fine with the plan and ***** will schedule him an appointment after The Labor Day weekend.

• Initial Complaint

  Date:07/25/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car is a 2020 Ford edge I bought it new in December 2020 and have had shifting problems ever cents. i’ve taken the car back five or six times and they keep telling me there’s nothing wrong with it. i’ve had other people drive my car and tell me that there is a problem with it and that it needs to be fixed.

  Business Response

  Date: 08/02/2023

  **** ******** - Hello, looked into Mr. ******* complaint. Dealer's service file shows a total of six (6) visits. Two (2) of them mention a transmission concern. The second and final repair order documenting a transmission concern was in August of 2021, at 3470 miles. This repair order is documented "Road test with customer for three miles and he could not duplicate complaint". The vehicle is still under the new cae warranty plus Mr ***** has two extended sercive contracts which provide him with additional coverage.

   

  I thank the BBB and request they urge Mr. ***** to call Fiesta Ford and ask the operator to get hold of **** ********, Service Director. I'll chat with him briefly and come up with a plan to

  get his vehicle into the shop and diagnosed. Thanks for your help, 

  Customer Answer

  Date: 08/03/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:07/11/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fi*sta Ford has adv*rtis*d a v*hicl* pric* that th*y ar*n't willing to honor. W* w*r* only notifi*d of th* $10k incr*as* aft*r w* advis*d th*m w* w*r* r*ady to purchas* th* v*hicl*.

  Business Response

  Date: 07/20/2023

  H*llo,

  Fi*sta r*gr*ts and apologiz*s for any frustration and inconv*ni*nc* this situationmay hav* caus*d. Th* v*hicl* and pric* w*r* not adv*rtis*d. Th* sal*s r*p was *ngaging with th* gu*st onlin* and att*mpting to answ*r qu*stions r*garding th* Mav*rick. Whil* Fi*sta Ford tri*s to *mploy th* b*st DMS ans softwar* prigrams availabl*, a r*lativ*ly small *rror such as a wrong "click" can l*ad to a misund*rstanding. *v*n th* custom*r's first attachm*nt, som*thing w* *mail*d,  says th* v*hicl* is whit* wh*n th*r* is a pictur* of a blu* v*hicl*. Th* sam* attachm*nt has a link to click on to s** th* Factory Window Stick*r, and th* on* for this v*hicl* shows it is a sp*cial ord*r v*hcil*.

  Th* d*al*rship off*r*d to ord*r th* custom*rs a Mav*rick and s*ll it to th*m for what*v*r th* MSRP is/was. Th*y d*clin*d.

   

  Customer Answer

  Date: 07/21/2023

   I am r*j*cting this r*spons* b*caus*:
  
  
  Th* v*hicl* and pric* w*r* adv*rtis*d as a dir*ct *mail which is cov*r*d und*r th* CVC *******(*).  Th*r* was no "small click" causing confusion, *v*rything in your *mail indicat*d th* pric* of th* v*hicl*.  Indicating a v*hicl* is sp*cial ord*r do*s not allow a non disclos*d pric* incr*as*.  Th* d*al*rship n*v*r off*r*d to ord*r th* v*hicl* for th* MSRP.  This is a li*.  And for that matt*r anyon* can ord*r th* v*hicl* for MSRP if th* ar* willing to wait ov*r a y*ar for d*liv*ry.  Bottom lin* is your d*al*rship continu*s to li* and not hold yours*lf accountabl* to th* pric* adv*rtis*d.  I also tri*d to r*ach out to th* GM Tr*vor Thi*l to r*solv* this issu*, h* has y*t to r*spond.  If I am not abl* to purchas* th* th* v*hicl* or similar from your stock with imm*diat* d*liv*ry at th* ADV*RTIS*D pric*, I will b* contacting th* California D*partm*nt of Consum*r Affairs.

• Initial Complaint

  Date:05/02/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I HAD MY SHOCK REPLACE AND I CAME BACK TELLING DEALERSHIP THAT THE SHOCKS KEEP BOUNCING AROUND AND IT SEEMED LIKE THE SHOUCK WHERE USED OR DEFECTED ! HE STATED THE I HAD A TWO YEAR WARRANTY BUT AVOID CHANGING THEM !

  Business Response

  Date: 05/18/2023

  We are very familiar with Mr. *******. In fact he deals almost exclusively with our Service Manager, ***** *******. Mr. ******* uses his truck and it is loaded very heavily. ***** ******* has driven with the customer and feels the ride control issues have more to do with the truck being overloaded  than with a potantially defective shock. A vast majority of the time a gas filled shock absorber will start to leak if it is defective, and neither of Mr. *******s display a leak ay this time. If this customer's shock absorbers ever do show signs of being defective we will replaces them under warranty with a cheerful heart.