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Business Profile

Alcoholic Beverage Services

Whisky and Whiskey

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Alcoholic Beverage Services.

Complaints

Customer Complaints Summary

  • 17 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/02/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a bottle of Whistlepig whiskey that arrived damaged as part of order # ***** **** tracking number 1ZWH9976A815250967). The outer carton was in good shape, but the bottle opened during shipment and leaked out. You couldnt smell the whiskey until the plastic bag that wrapped the product itself was opened, but the bag was almost dry. The product packaging/cardboard was still damp and smelled like whiskey. I took pictures and immediately sent it to the merchant on August 15 and then also followed up on August 21. I emailed the address on their website *********************** There is no phone number to call that I can find. Since I have yet to receive a response, I also filed a charge dispute with my credit card. I paid for insurance on the shipment and the shipping was free based on the promotion for meeting the minimum dollar amount. A secondary issues is that I attempted to apply a discount while purchasing it, but it didnt take in the total either. I don't necessarily want a refund, but will gladly take it and purchase from another distributor if I have to.

  • Initial Complaint

    Date:07/05/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company charged me for order number ***** on June 7th. I have sent many e mails asking for status of shipment with no response and their customer service number does not work

  • Initial Complaint

    Date:07/03/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    -Paid for item on 6/8/25. -Asked for status of delivery on 6/14 and 6/15/25 -Company replied on 6/15/25 asking for more time **************** on 6/20/25, 6/23/25, 6/24/25, and 6/27/25 asking for status, cancellation of order and refund; no reply from company.-Adequate time has passed from purchase of product to today. There is no new available update, no communication from Company or a refund posted to my bank account.

  • Initial Complaint

    Date:07/01/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 6/19/25 I purchased an advertised product and paid for 2 day shipping. The product has not been received as of this date. I have reached out twice with no response from the vendor. I researched them once I couldn't get a response and have discovered that this is not uncommon and that they are scamming people out of their money.

  • Initial Complaint

    Date:01/17/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a product from them 1/5/25 with a 1/10/25 delivery date. Paid extra for expedited shipping. The delivery was late, no fault of ***. W&W denied culpability, attempted to blameshift for HOURS of email exchanges. They finally admitted culpability hiding behind the veneer of fulfillment times after threatening legal action and filing complaints with consumer protection agencies. Although they admitted culpability, they offered nothing but insincere apologies to resolve the conflict. With each complaint of delayed shipping ,W&W when utilizing **** commits a federal crime. At best this is a predatory, unscrupulous business, they have no place in the marketplace. At worst they are actively engaging in fraudulent advertising, credit card fraud, and mail fraud.

  • Initial Complaint

    Date:08/06/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order Saturday and requested a cancellation on Monday night after not having received any notice of shipment. The website says orders placed on the weekend will ship out Monday. I have not received any response to my request to cancel this order and receive a refund and believe this is a fraudulent company.

  • Initial Complaint

    Date:03/19/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a bottle of ************** from *********************************************** on February 15, 2024 and received a confirmation email with the order number #*****. I received the bottle unsealed and it was not full. I contacted *********************************************** about an exchange or refund. They asked for pictures which I provided the same day. I contacted the manufacturer directly to inquire if they package their bottles sealed. The manufacturer confirmed that all bottles are shipped to retailers shrink wrapped from their facility. They apologized for the experience and suggested I ask for an exchange. I notified *********************************************** of my finding and didnt hear back from them. It took several emails to *********************************************** before I received a response. Which was Hello, after speaking about this with the managers because no shipping protection was added to the order we unfortunately cant send out another order or issue a refund. This was disappointing and I wish I had checked the BBB site before purchasing, because *********************************************** is not accredited and have an extremely poor score.

  • Initial Complaint

    Date:12/28/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 2 bottles of expensive whiskey from this site. I paid a lot of shipping to get it here by Christmas and they even said I had to purchase insurance or they werent responsible. Since then I have sent 5 emails and tried calling several times and cant get anyone to answer. They took the $408.68 out of my checking account quick though.

  • Initial Complaint

    Date:12/26/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I place my order on 12/6/2013. The order was supposed to arrive 5 to 8 days. On 12/13/23 I I began contacting the company regarding shipping. The order had not shipped. I began asking for the order to cancel as by that point it would not arrive by Christmas and was a gift. I received a total of 3 responses. Once asking for the order number, once telling me it had not shipped, and once asking why I wanted to cancel. After 7 or more emails and over 5 chat requests this company has failed to cancel, respond, not refund my money. I cant accept the order as its after Christmas and too late for this as a gift.

  • Initial Complaint

    Date:12/24/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered on 12/17 with expedited shipping. They have yet to ship and have changed the date of the expected ship date 3 times before they stopped responding at all. I just want a refund.

Whisky and Whiskey is NOT a BBB Accredited Business.

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