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Business Profile

Trampolines

Trampolineandmore.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Trampolines.

Complaints

Customer Complaints Summary

  • 19 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/18/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    August 2, 2022, I purchased a replacement trampoline **** from Trampoline and More online for $84.73. I received the ****, and it was the wrong size. I emailed the company, and they told me I could go online and purchase a return shipping label for $19.70 which I did. I returned the ****, and I received an email verifying that they received the product. In the email the lady also told me that my refund would be in my bank account within ***** business days. To this day I have never received my refund. I have called several times and emailed the lady back several times. I never get a response anymore. When I call, no one answers and I leave a message every time, never getting a phone call back. I have now spent $84.73 on a **** and $19.70 shipping it back to the company to never get a refund. I feel like I have been scammed.

  • Initial Complaint

    Date:01/09/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    See Attached PDF Documents

  • Initial Complaint

    Date:01/06/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for a new trampoline mat for a 13 foot frame trampoline . Everything arrived on time. Item was not correct and we started process with company to return. We paid 20 dollars to trampolines and more to return via ****** I received confirmation on November 22, 22 that return was delivered. I allowed 2 days for processing as directed and waited 14 business days for refund. Never received any money back. I have paid for ******* and return shipping and ordered correct mat from a different location. They will not return any calls or emails. I spent 80 dollars for the mat and 20 dollars for the return.

  • Initial Complaint

    Date:01/05/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On September 7th 2022, Order #***-290602 I purchased a trampoline pad for $246.27, but they never sent me the pad. I have called them over 10 times and emailed them, but they dont answer and will not return my calls or emails. I would like wither the product or a credit back to my credit card

  • Initial Complaint

    Date:01/05/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with this company on November 19, 2022 for an enclosure system and a trampoline mat. The website said it would all be shipped in 4-6 business days. I received the trampoline mat quickly, but have yet to receive the enclosure system. The enclosure system costs $169. I emailed them in mid-November and they responded saying it was being shipped from a different warehouse and was yet to be processed. Since then, I have reached out by phone and email many many times and haven't received a response. At this point, I believe my money was stolen by this company. I want a refund. Order #***-291281

  • Initial Complaint

    Date:12/19/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    10/11/22 purchased a trampoline **** and pad. Received it 3 weeks later. It was the wrong size so followed the process to return it. Was given the option of paying for a return label for ***** which I did and have never received it to return it and get the correct size. I have left over 10 emails and voicemails and still have not received the return label from them. I received one email that said they were resending it to my email and it would be ***** hours. Still have not received anything. Please help at this point I just want all my money back for this mat that is the wrong size and to go to another company to get a replacement trampoline mat.

  • Initial Complaint

    Date:12/12/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a trampoline mat on or about August 8, 2022 and have yet to receive the product. I have sent various emails and only get an apology for the delay. I have tried calling but no one calls me back or answers I am very dissatisfied with the service

  • Initial Complaint

    Date:09/28/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered trampoline mat from this company in May of 2022. They sent me a mat but it was the wrong size and not what I ordered. I contacted them and ***** told me they could make me one but I would have to wait until July 20th to get it. I had ordered from them 8 years ago and so I trusted them. I sent the first one back and was in touch with them about the one that they were making for me. I contacted ***** on the 20th of July by email and he told me the mat had shipped but would be delayed at the port, I could expect it by the end of the month. I never received it. I have contacted them so many times by email, online chat and telephone. At first they just said they would call me back or have ******************* me. Now they hang up on me when they find out it is me and won't return any calls or emails. I just want them to either refund my money or send me my mat. And I also don't want them to be able to scam other people.

Trampolineandmore.com is NOT a BBB Accredited Business.

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