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Lendgo
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Lendgo's headquarters and its corporate-owned locations. To view all corporate locations, see

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Lendgo has 2 locations, listed below.

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    • Lendgo

      9692 Melinda Cir Huntington Beach, CA 92646-8427

      BBB accredited business seal

    • Lendgo

      6420 Wilshire Blvd STE 1040 Los Angeles, CA 90035

    Customer Complaints Summary

    • 19 total complaints in the last 3 years.
    • 14 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/04/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ******* added me to their email list and I am unable to unsubscribe from their multiple emails. The unsubscribe link does not work.

      Business Response

      Date: 07/16/2025

      Thank you for reaching out. We are working on investigating this situation and you are no longer on our mailing list. We apologize for the inconvenience. 

    • Initial Complaint

      Date:06/11/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This companies unsubscribe link gives you an error message when trying to unsubscribe from their e-mail list. I receive frequent e-mails from them that I do it want to receive but I am held captive to receiving them since I have no means of u subscribing. I feel the initial subscription was likely attached to a different company I was contacting as I did not directly request this companies e-mails ever.

      Business Response

      Date: 06/16/2025

      Thank you for contacting us regarding your concerns. I have escalated this to the appropriate team. 

    • Initial Complaint

      Date:05/26/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I cannot stop their spam emails. They have a fake unsubscribe link that resolves to an error url.************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************

      Business Response

      Date: 06/16/2025

      Thank you contacting us regarding your concerns. Lendgo is a streamlined platform that allows users to compare quotes from lenders in a simple and free manner. Our leading service providers participate in our program to provide users with available matching criteria that users submit to get information. Unfortunately, not every user gets matched based on their provided criteria and this could be due to a plethora of responses with the data. However, we do work with our partners behind the scenes to try and match you with lenders, even if you don't receive any matches directly from the form on our website. We have put your number on the *** list and blocked you from receiving any emails from Lendgo. Generally, if a lender calls and you are not interested, if you pick up and tell them you would like to not be contact by them they will remove your from their list as well. I hope this clarifies things and if there's anything else we can do, please let us know. 

    • Initial Complaint

      Date:05/03/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Lendgo Mortgage contacts me frequently via email and I have tried to unsubscribe multiple times but the unsubscribe link leads to a page whose link is broke. In addition, the company listed at the end of the email is a completely different company. I want removed from every company under the Lendgo unbrella On Friday, May 2, 2025, 1:13 PM, Lendgo Mortgage <*********************************************> wrote:lendgo logo A good quote isnt just about numbers. Its about the right structure for your goals. Thats why we search over ***** lender programs to find your best matchnot just the most popular offer. With LendGo, youll get:A fast, 3-minute equity check Access to top-rated lenders competing to earn your business Personalized options based on your home, your credit, and your goals Refresh Your Quote equity calculation Whether you're ready to move forward or just curious, it doesnt cost a thing to check.Lendgo **************** This message was sent to ********************* from Lendgo because you previously subscribed to receive email correspondence. Let us know if you wish to unsubscribe from this list.EnergyBillCruncher, ******************************************************

      Business Response

      Date: 05/08/2025

      Hi *********, 

      Thank you for contacting us regarding your concerns. I have escalated this to the team and we are investigating the situation. 

    • Initial Complaint

      Date:04/28/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Their unsolicited emails keep coming to me and there is NO way to unsubscribe from them as they use a different email address every time they send me spam. And when you click on their unsubscribe they say it goes to a server that does not exist.

      Business Response

      Date: 05/08/2025

      Hi *********, 

      I have escalated your concerns and we are investigating the situation. 

    • Initial Complaint

      Date:04/14/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      their ad claims refinance rates of 4.62%, has nothing even close to that. No asterisk saying otherwise

      Business Response

      Date: 04/22/2025

      Thank you contacting us regarding your concerns. Lendgo is a streamlined platform that allows users to compare quotes from lenders in a simple and free manner. Our leading service providers participate in our program to provide users with available matching criteria that users submit to get information. Unfortunately, not every user gets matched based on their provided criteria and this could be due to a plethora of responses with the data. However, we do work with our partners behind the scenes to try and match you with lenders, even if you don't receive any matches directly from the form on our website. We appreciate your feedback and this will be relayed to the team. 

    • Initial Complaint

      Date:04/10/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Despite advertizing a quick rate search, they just immediately passed my information along to tons of companies who have incessantly called and emailed me over the past weeks. Many are robocallers who call from different numbers and blocking them does nothing. The unsubscribe link in my most recent email from Lendgo is broken.

      Business Response

      Date: 04/22/2025

      Thank you contacting us regarding your concerns. Lendgo is a streamlined platform that allows users to compare quotes from lenders in a simple and free manner. Our leading service providers participate in our program to provide users with available matching criteria that users submit to get information. Unfortunately, not every user gets matched based on their provided criteria and this could be due to a plethora of responses with the data. However, we do work with our partners behind the scenes to try and match you with lenders, even if you don't receive any matches directly from the form on our website. We have put your number on the *** list and blocked you from receiving any emails from Lendgo. Generally, if a lender calls and you are not interested, if you pick up and tell them you would like to not be contact by them they will remove your from their list as well. I hope this clarifies things and if there's anything else we can do, please let us know. 

      Customer Answer

      Date: 04/24/2025

      That is a canned response which you have ready because of how many times you have to use it. Your service makes it very unclear that youre simply selling or making a commission on my data. I am still receiving your emails as of 1pm ET today and the unsubscribe link on each of them is still broken. 

      Please remove every trace of my data from your systems.

      Regarding the various companies you blasted my information out to instead of providing the rates yourselves as the service was marketed, Ive explained to most of them at this point that your service made it unclear what was being done and asked each to take me off their individual lists (there have been over 20).

      Business Response

      Date: 05/08/2025

      Hi *****, 

      Thank you for expressing your concerns - I have escalated this to the team. We will be looking into this further. 

       

      Customer Answer

      Date: 05/22/2025

      I am still receiving daily emails from this company, despite their confirmation of taking me off the distribution lists. Every single unsubscribe link is broken.

    • Initial Complaint

      Date:03/15/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have tried relentlessly to get them to quit sending me emails but the unsubscribe does not work. I see there have been these complaints for months and still not fixed. Why do they get away with it for so long? Please get me off their list.

      Business Response

      Date: 03/17/2025

      Thank you contacting us regarding your concerns. Lendgo is a streamlined platform that allows users to compare quotes from lenders in a simple and free manner. Our leading service providers participate in our program to provide users with available matching criteria that users submit to get information. Unfortunately, not every user gets matched based on their provided criteria and this could be due to a plethora of responses with the data. However, we do work with our partners behind the scenes to try and match you with lenders, even if you don't receive any matches directly from the form on our website. We have put your number on the *** list and blocked you from receiving any emails from Lendgo. Generally, if a lender calls and you are not interested, if you pick up and tell them you would like to not be contact by them they will remove your from their list as well. I hope this clarifies things and if there's anything else we can do, please let us know. 

    • Initial Complaint

      Date:02/22/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Lendgo is a scam site.They took my social security # under the guys that they were going to get me approved for a loan. All they did was send my information out to unethical and possibly criminal organizations that continuously harass me. This site is not legitimate and only harvesting data and potentially my social security number and identity have been *********** addition they referred me to a scam company that doesn't lend money and they took my social security number and have made the problems worse.

      Business Response

      Date: 04/14/2025

      Dear *******, 

      Thank you contacting us regarding your concerns. Lendgo is a streamlined platform that allows users to compare quotes from lenders in a simple and free manner. Our leading service providers participate in our program to provide users with available matching criteria that users submit to get information. Unfortunately, not every user gets matched based on their provided criteria and this could be due to a plethora of responses with the data. However, we do work with our partners behind the scenes to try and match you with lenders, even if you don't receive any matches directly from the form on our website. We have put your number on the *** list and blocked you from receiving any emails from Lendgo. Generally, if a lender calls and you are not interested, if you pick up and tell them you would like to not be contact by them they will remove your from their list as well. I hope this clarifies things and if there's anything else we can do, please let us know. 


      Best,

      Lendgo Team 

      Customer Answer

      Date: 04/14/2025

      As soon as I filled out your application I started receiving junk email from fake lenders saying I'm approved and yet the email doesn't even have a company name. 

      The entire process was convoluted and misleading and there was no real lender offering a real opportunity for a loan rather a bunch of junk fake scam companies

      You are running a scam and you can ****** to see others say the same.

      Business Response

      Date: 04/23/2025

      Thank you for expressing your concerns. I will relay this feedback to the team. 

    • Initial Complaint

      Date:12/13/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Lendgo advertises that they (lendogo) will give you the best rate available. Lendgo is not a loan company or a bank they do not offer credit so their advertising should read we will put you in contact with someone an (Institution) that offers loans. like I said they advertise to give you the best rate and it simply is not what they do.

      Business Response

      Date: 12/19/2024

      Thank you contacting us regarding your concerns. Lendgo is a streamlined platform that allows users to compare quotes from lenders in a simple and free manner. Our leading service providers participate in our program to provide users with available matching criteria that users submit to get information. Unfortunately, not every user gets matched based on their provided criteria and this could be due to a plethora of responses with the data. We appreciate your feedback. Please let us know if there's anything else we can do to help you. 

    Lendgo is BBB Accredited.

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