Business ProfileforTrueDoor Property Management

This matter pertains to a breach of fiduciary duties and self-dealing by HT Real Estate Investments, **** DBA as TrueDoor Property Management (TPM). TPM recommended that I replace the flooring among other repairs for my unit. TPM recommended vinyl flooring. The *** informed me that the installed material is prohibited under the ***s ***** and I needed to remove it. I hired another property manager in December 2022 to replace the flooring with carpeting at a cost of $1,800. I asked TPM for a refund of $6,178 for the improper install including the cost of $980 to remove. TPM was agreeable to only refunding me back half the amount saying this was my error. I also discovered that TPM used an affiliated contractor called Coast Maintenance and Remodel (Coast) to perform the repair work. TPM representatives *************************************, ***** *************************** and ****** *********************** did not disclose this conflict of interest nor the additional charges. The Coast estimate for carpeting of $3,546 is twice that of an unrelated party. I was assessed secret profits. TPM could not supply supplemental contractor bids to justify the costs. TPM collected the full amount from me even though I never authorized the final payment. TPM engaged in self-dealing and took advantage of my naivety. TPM secretly profited by up to 50% in the entire repair bill of $15,471 by using an affiliated contractor. TPM never disclosed that they ARE using an affiliated company and WILL BE profiting from the affiliated contractor. for my contract work. ******************************* acknowledged that there was a less expensive wholesaler option.I would like the Better Business Bureau to investigate this matter regarding self-dealing and determine whether TPM was acting in an ethical matter. I contacted TPM on May 1, 2023 but I did not receive a response.I would appreciate BBB's assistance to a refund of $6,178 and $980. TPM has copies of the documentation but I provided the repair estimate.