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Business Profile

Paper Converters

SimplePDFConverter.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Paper Converters.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/26/2025

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have been trying to get this issue resolved for months. The short story is, my wife needed to convert a word document to PDF and found this service online. The cost was less than 2 dollars I think. We had no need to do more than that one document and we didn't need a monthly access to that service. We have tried numerous times to get to someone on that website to end these charges but they say they need an account number that we never had. The bank has contacted them and got refunds for past charges, but the bank says they cannot stop the charges. We must contact the service. The service says we need to supply an account number. We need your help to fix this. We have filed with the *** today

    Business Response

    Date: 05/27/2025

    Customer was refunded via bank dispute earlier today. 

    Customer Answer

    Date: 05/29/2025


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ****** ****

     

  • Initial Complaint

    Date:02/17/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for a trial of this software, but after being unable to use it, I cancelled the trial. The company's website states, under Customer Support >Refunds and Cancellations, "We are confident that you will be satisfied with our PDF editing software. If for any reason you are not completely happy with your purchase, please contact us at ****************************** so we can help to resolve your issues. Were confident that our PDF editing software will meet your needs and expectations and offer a 30-day money-back guarantee if you are not satisfied. Our team will process all refund requests within 1 business day of receiving your request."I contacted the company within the 30 days and they refused to refund my money even though they stated, "Upon further review, we found that all charges for your account have failed, and your account was canceled on January 4th.If you believe there was a successful charge, please provide proof of payment so we can investigate further and issue a refund if applicable." I submitted a screenshot of the charge, as requested, from January 24, 2025 in the amount of $44.95. They refused to refund the money and stopped responding altogether even though they claim my account was cancelled on January 4, 2025, but then charged my account on January 24, 2025.

  • Initial Complaint

    Date:12/05/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The business said I apparently set up an account in 2021? But recently in August I signed up for a 7 day trial and then was charged $49.95 for the next 3 months. I myself never authorized this. I escalated the issue to ****** who was NO HELP. So I emailed and called this company. I was told I would receive a refund. However, that did not happen. Then after filing complaints with ****** on them, the merchant agreed to give me a 2 month refund if I closed the case. I only received a 1 month refund when in all reality I deserve all my money back when I never even used this service!

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