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Business Profile

Hair Products

Nadula Hair

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hair Products.

Complaints

Customer Complaints Summary

  • 56 total complaints in the last 3 years.
  • 20 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/10/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Nadula advertises if you sign up you get a free wig + $300 for new customers only but once you sign up it actually says if you spend 300 you get a free wig, and the less you spend the less their discount is. Then when I went to unsubscribe it says click here and I kept clicking it and it doesn't work it doesn't! I hate false advertisement it's a waste of time that's why I ignored so many times. The advertisement sould say the truth about what the actual discount really isthat before you sign up

  • Initial Complaint

    Date:05/28/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    False advertisement Nadula sent me wigs that look nothing like what the advertised and now giving me the run around about returning the wigs and getting my money back I am requesting a full refund

  • Initial Complaint

    Date:05/21/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I order two wigs from nadula 1) Yakima straight @ $149.00 2) 3d body wave @ $109.00 on 2/10/2025 The packages arrived separately. I submitted a return request on 2/17/2025. I picture of the wig was request and instructions on how to return was given in return. I sent the wig back via **** on 2/24/2025 (waiting to see if I needed to send them both back). 2/27/2025 via the tracking nadula had received my return. I have emailed ********************************** several time asking for the refund and no reply. I ordered through the afterpay and the company had no luck getting a response about the refund.

  • Initial Complaint

    Date:04/15/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company partially refunded me for an item. There is an adjusted order total of $25. I returned the item promptly, unused, undamaged, with all original tags and their original packaging. No where on your site does it state that there would be a charge for a refund. It clearly states that free returns and exchanges have been implemented in the *************. I am in the *************.

  • Initial Complaint

    Date:04/04/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is a SCAM .!!. They stole my money & refused to give me the merchandise

  • Initial Complaint

    Date:03/03/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a wig from this company due to a pull string secure design to say I was very interested in the new product as im NOT a veteran wig wearer so point is im trying this new thing out but what arrived wasn't what I wanted so something went wrong there however I IMMEDIATELY reached out letting them know i need to send this back for I can not and will not use this but their not answering me and im surely not paying for this so it needs to be returned however if i can't call them or can't get a response back how can I but im not getting stuck paying for something I can't use and I think it's odd they can't answer

  • Initial Complaint

    Date:02/13/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on January 30, 2025 and it showed processing, then I received an email stating that due to the Lunar New Year it would be delayed to ship out until February 3, 2025. I requested a refund and received an email that approved the request. I paid using *****pay. I've tried to get in touch with customer service and was told not available until 6:30pm (ET) Sun-Friday. I've tried to do a chat within those hours and days and still nothing. I have not received a refund or gotten the product instead and I'm still getting charged.

  • Initial Complaint

    Date:02/10/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction: 1/3/25 Amount of money paid: $210.58 Product purchased: Yaki Straight 24 inch wig Dispute: I purchased a wig that was delivered on 1/12/25. It had a spoiled smell so I processed a refund through the Nadula.com website and was given instructions to return the package to ***********************************************. I returned the package through **** and it was delivered on 2/1/25. I've reached out multiple times asking for an update and have not received a response.

  • Initial Complaint

    Date:02/06/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have written several email to get an update on my wig I have not received. This company has poor communication skills. Least write me back. In the purchase I order and PAID for was a 24 ***** curly wig ( I have not received). 1 bundle of 24 inch which I did received and a free wig I didnt receive due to promotions at the time I ordered and PAID for the products. When I look in my nadula account profile it shows all my items delivered. I would like the times I paid for. The first email I sent to nadula someone emailed me back and said the item I purchased is not available in the inches I wanted but the had a shorter inches wig. I didnt want the shorter wig because I also purchased a bundled in the same inches as the wig I paid for. And I stopped hearing from the company. They stopped communicating with me and I paid upfront. Order# WEC0362501281736 - ***** ******

  • Initial Complaint

    Date:01/25/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 21st I processed an order for ****** with Nadula Wigs. I received an email informing me that my order was frozen for customization. This detail should have been mentioned on the website instead. Now Nadula will not even respond to me about my order or at all. Please advise. Thank you

Nadula Hair is NOT a BBB Accredited Business.

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