Business ProfileforGolden West College

I need to renew my Certified Nursing Assistant license with the state of *****. I was referred to Golden West from ********** **** of ****** Health to schedule a required testing date. They only way of doing this is through the mail system. After several times of mailing the required documents to secure a date, (its based on 1st come 1st served) I received a phone call from the college. I was unable to understand and hear the voicemail because the person spoke to low. I immediately called the number back several times and I got their voicemail. I left several messages. No one called me back to clarify what their message was. So I missed out on a vital testing date. I received notice in the mail of this, I had to redo another application with different dates and send that in again with hopes I could secure that date. In the meantime my window is closing because I was on a time limit. I gave the college two dates for possible testing. During the time it took for the college to get back to me with approval, one of those dates was no longer an option for me. The college informed with several weeks later of a new date and that was the date that was not an. I had to find another vendor and pay the required fees to schedule a testing date. I was able to get dates that fit my schedule, I was able to talk to someone on the phone, pay online and all this was done within 1 day. I sent an email to Golden West to ask for a refund, and informed them I no longer would be testing with them. Golden West sent notice that I could not receive my money back. I was informed by other vendors the State of ***** contracted with them because Golden West has made this process really hard. I'm requesting my money back from Golden West as I will not be testing with them. Golden West only accepted money orders