Complaints

This profile includes complaints for Huntington Financial Services's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Huntington Financial Services

  7222 Edinger Ave Ste 200 Huntington Beach, CA 92647-3580

• 

  Huntington Financial Services

  5904 Warner Ave # 1405 Huntington Beach, CA 92649-4689

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Something is very off about this company . I missed a call from them today , April 29, 2025 - they then proceeded to call my mother as it relates to my debt (which is illegal) . When I returned the call they immediately start and I ask them to get straight to the point as I am at work and need to get back - the agent gets mad, says we will go through your job and garnish your wages and hangs up - wildly unprofessional. I then call back and the agent immediately answers Is this ********* which immediately is weird - because this is supposed to be a business not calling personal numbers . In the end I agreed for a payment plan however the document provided to sign does not seem legit as it comes from a gmail email address.

  Business Response

  Date: 04/30/2025

  We apologize for what may be perceived as rudeness in the conversation, when it's just straight business talk.  We record all calls for quality assurance and training purposes and we reviewed this conversation. It is not illegal to contact references on outstanding debts.  Our agreement did not come from a Gmail address, it came for right signature, just like DocuSign and Ms. *********** acknowledged familiarity with. We have since ordered the proof of debt and we will email it to Ms. ****************** We remain open and willing to help Ms. *********** resolve her outstanding obligation provided she contact our office.  We have temporarily ceased collection activity awaiting Ms. ************* response. 

• Initial Complaint

  Date:03/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Feb 14, 2025, received a phone call from a ********* ***** from a number ************ at my place of work. I was suspicious of this and did not pick up the phone. I received another phone call from the same number calling my place of work and asking my associates for me on 2/17. I received another phone call on 2/18 at my same place of work asking for me and this time asking for the district manager. I picked up the phone to find out it was **** ***** claiming to be from Huntington Financial Services and how he's been trying to get a hold of me. I explained that I have never received any communication from his company, nor anything sent to my home. He proceeded to tell me to try and settle a debt. I explained to have him send it over to my email and I will reach back out to him. There was a settlement document that I was then sent. I explained to him my frustrations of him calling my work place. He called again 2/21 at my work place and I re-iterated about him calling my workplace and how I was frustrated with him calling my work place. He called on 03/07 twice at my work place, and I sent a text to their automated text about not calling me at my place of work like I had previously mentioned in prior calls. I also confirmed if the calls are recorded. Then received another call at my place of work from ******* ******* at their ********** number. I explained that this is a violation of the **** and how I had mentioned this 3 other times. I wanted to get his business' information so that I can formally send him a letter. He did not respond other than that they can no longer help me and they were going to be taking me to their "legal" department. No business or employee number. The RightSign documents also come from a ********************** email, which brings up more flags.

  Business Response

  Date: 03/12/2025

  The allegations made by Mr. ******* are exaggerated.  Mr. ******* has an outstanding debt that is well within the statute of limitations in ***********  We prefer to work with *********** if he wants to resolve his outstanding obligation he can contact the owner directly @ ************. Our company is totally transparent; we are registered with the **** and licensed in **********. Our license number was on both letters sent through rightsignature.  ********** made 2 different arrangements with our office and never followed through even though he signed both.  We can also provide proof of the debt.  You can also verify our business through the secretary of state.  We have ceased all collection activity and remain open and willing to reach a mutually agreeable resolution,

• Initial Complaint

  Date:02/20/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received a call on 2/17/25 from HFS. Robot voicemail left a message and I called back. Spoke with ******* who claimed to be the director. I was willing to work with the company and utilize the payment plan of ~$150/mo however, the company refused to work with me on starting within 3 weeks. *** refused someone willing to make payment. I then asked for verification of Debt from ******* because I have no idea who this business is and have no information from them other than the robot voicemail from "********". ******* became very agitated and accused me of "playing the stall game". Once I tried to contact the company again and speak with someone other than ******* who was rude the calls went unanswered to a voicemail box.

  Business Response

  Date: 03/05/2025

  We apologize to ********** for the misunderstanding between Mr. ******* and our representative.  We will use this as a training lesson.  We would have liked to help Mr. ******* resolve his outstanding obligation. Its unfortunate that the personalities clashed.  We have halted all collection efforts, but if Mr. ******* wants to resolve his outstanding obligation he can contact the owner directly @ ************. We can also provide proof of the debt. You can also verify our business through the secretary of state.

• Initial Complaint

  Date:10/20/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Name is ****** ******* and I was told you sent a letter threatening to sue me for a debt I owe to my Home. I am an active ************ Member protected by the Servicemembers' Civil Relief Act. If you were counting on a Default judgement, that's not going to happen. Email me proof of Debt along with this intent to sue to my email at ********************* so that I may review this & my options with our Legal JAG and we can work this out.

  Business Response

  Date: 10/23/2024

  It was a misunderstanding, we supplied the proof of debt, consumer recognized the obligation and made an arrangement with our office.  The debt is now paid in full and the consumer was sent a release of liability.  Everything has been resolved.

  Customer Answer

  Date: 10/23/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I called the Business, made arrangements on my Debt and we came to a mutually beneficial resolution. They were very professional, considerate & respectful in their candor & dealings to bring a resolution to this matter and I am very pleased with the way things turned out & will consider this complaint resolved.
  
  Regards,
  
  ****** *******
  
   
  

• Initial Complaint

  Date:09/19/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received a msg from a debt collector. I called back. At first they refused to identify themselves. I spoke to **** and ****. Initially **** told of the debt.. its not mine.. he hung up in my face. So Im alarmed as Ive not heard of this and the treatment Im receiving from these individuals at this business. I call repeatedly until I learn the business name is HFS. They refuse to tell me what that stands for. I call repeatedly. They say they have sent mail to a place I dont live, and emails to an email that had been compromised by fraud. No listening just forcibly telling me Im lying, they will do what they have to do and I can do what I need to. Supposedly the debt is 1400 bucks.. didnt say what it was for. Finally after numerous phone calls Im advised that HFS stands for Huntington financial services they are first party for a debt in 2022? Why are you just calling in 2024.. first time Im hearing of it. I will be filing an ftc complaint .. as well. You can have whatever you have in front of you and still not know what youre talking about.. I have a right to see what Ive signed and defaulted on and they have refused. My email is ***************** they can send there or to my address. I will go from there .. what you dont do is be dismissive when someone is handling business that you called them for . If you had no desire to resolve why call 3 years later? A bunch of ****** . Ive experienced identity theft and been involved in multiple breaches. I have a police report on file and continue to add as I find new accts. Ive included . Please have the company email the contract .. noticed et al and Ill go from there

  Business Response

  Date: 09/20/2024

  We apologize for any misconception of alleged mistreatment and believe the accusations are false.  We record all calls for quality and training purposes and we reviewed this call.  We have ceased all calls and collection activity and have ordered the requested documentation, which we will provide when we receive it.  We also received the police report and we will submit it to the seller for investigation, 

• Initial Complaint

  Date:08/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have received non-stop phone calls from them. I have never filed any kind of complaint before but the voicemail I received yesterday was completely unacceptable. The man said there was no need to call him back, as he was going to reach out to my employer. I find that to be a super scummy and gross tactic. SUPER UNPROFESSIONAL. I understand the market of these debt collectors trying to make pennies on the dollar but this tactic is really gross and unethical. They should not be allowed to talk to people this way or to threaten people. I am reporting them to every major place that I can as they should be investigated as they give off scam artist energy. You can read their rude and unprofessional responses to other people on here and see exactly how they operate. It is 2024, we are not accepting this type of behavior and I can't imagine how this helps their business. They are welcome to call my employer. I am self employed. I don't need them to write a poorly written response using the same scare tactic they use on other people, I just want to let any other folks that come here know my interactions with them. I have saved the voicemail should I need it.

  Business Response

  Date: 08/30/2024

  The Allegations of non-stop calls is false.  This just seems like an attack on collection agencies.  ****************** has a debt we purchased from Katapult-Wayfair that is well within the statute of limitations in ******* and we can provide proof.  We will cease all communication per ********************** request, however we will remain open and willing to help ****************** resolve her outstanding obligation provided she contact our office.

• Initial Complaint

  Date:05/01/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contacted me on 5/1/24 at 3:54pm. I asked who was calling and **** began to have an attitude right away and accused me of not wanting to answer his questions. I do not have to answer any collectors questions, by my right. I disconnected the call, then he called me right back and left the following voicemail "******, this is **** with HFS Huntington Financial Services not sure why you hung up or got disconnected but pretty rude of you. I need to hear from you by the end of today or I will be contacting your place of employment" Like h*** will you call my job, collection agencies cannot call employers in the state of PA asking for debt collection. IF HE CALLS MY JOB I AM GETTING AN ATTORNEY! The audacity of this POS to demand I call back or he will call my job. I WANT THEM REPORTED IMMEDIATELY!!!!!!

  Business Response

  Date: 05/03/2024

  The allegations made by ************ are exaggerated, in fact ************ was just as "rude", our representative was just being straight forward and businesslike if that is considered "rude."  We record all calls and this call was reviewed, our representative never said he would be contacting her place of employment, which under title 18 of the general assembly for the state of Pennsylvania never mentions it is illegal to call employers.  ************ has an outstanding obligation purchased by our company, which we are still willing to help her resolve provided she contact our office.  We have ceased all communication and apologize for any misunderstanding.

• Initial Complaint

  Date:04/24/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a call from a gentleman who did not give his name asking for my 86 year old mother. When I advised I was her daughter he said well can you take a number and tell her I called. I asked who he was and who he was with (I handle all of her affairs as I am her power of attorney). He got pissy and said he was with Huntington Financial. I asked what this was about and he said can you just take down and number and have her call us. I said well I can he said good it's not that hard. When I began to get a bit pissy with him and his attitude he hung up on me without giving me the number.My mother has an excellent credit rating and owes no bills except for a few copays on medical expenses which are not overdue. I have chosen not to call these people back as the attitude this gentleman displayed was completely uncalled for.If his demeaner is indicitive of the way this company works then they are fundamentally unprofessional.

  Business Response

  Date: 04/29/2024

  The allegations made are completely false, we record calls and we added it, hopefully you are able to access it.  Our representative identified himself and our company. He was talking to an elderly lady trying to leave a message for ********************* 33 years old. We have ceased communication. 

• Initial Complaint

  Date:04/22/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife received a call from telephone number ************** on 4/22/2024, sometime shortly after 1:00pm CST. The caller requested to speak to ******, who is my sister-in-law. My wife explained that she was not ****** and her sister would be available later after work, but the man insisted that she was ****** and stated that the phone number was registered to her. My wife again informed the man that she was not ****** and that her sister uses her phone, but the man very rudely responded, "you don't have to lie about who you are, I know its you" or something to that effect (I am paraphrasing because I did not hear the call). When my wife asked what the call was pertaining to, the caller responded, again very rudely, that he would not tell her what the call was about if she wouldn't reveal her identity. She then ended the call and informed me of the incident. I called the number back, and a representative answered and stated that the company name was HFS, Huntington Financial Services. Neither my wife nor I owe any debt currently being held by HFS, as confirmed by our most recent credit reports. I am submitting this complaint solely to document that this company made a harassing call to my wife, despite the fact that we do not do business with them or owe a debt being collected by them. It is their responsibility to confirm the contact information of their debtors, rather than harass and place the burden on unsuspecting individuals.

  Business Response

  Date: 04/23/2024

  Our agent said and it was confirmed that the number we called for ************** was in fact a number shared with her sister. Quote "My wife again informed the man that she was not ****** and that her sister uses her phone."  Quote "It is their responsibility to confirm the contact information of their debtors, rather than harass and place the burden on unsuspecting individuals."  We did confirm the number and asking questions is not harassment.  We suggest that you have your sister-in-law get her own phone to avoid these future phone calls.  We have ceased communication to ************

  Customer Answer

  Date: 04/23/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***************************
  
   
  

• Initial Complaint

  Date:04/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Countless calls numerous times a day. The line was crossed when they called my place of work and continued to harass me, they would not stop the countless calls. They were immediately rude and attempted to intimidate me. I have never encounter such a scary company and employees.

  Business Response

  Date: 04/08/2024

  The allegations made ************** are false, by law we cannot call more than once a day and we don't.  This is not a repair issue, we are calling about an outstanding obligation our firm purchased from ***************** We are open and willing to try to help ************** provided she contact our office.  We have ceased communication per ****************** request and we have ordered the proof debt and we will supply via email.

  Customer Answer

  Date: 04/08/2024

  I can send in screenshots of my call log from the multiple times a day they called my phone if needed.

  Business Response

  Date: 04/09/2024

  We have ceased communication, except to email the proof of debt