Reviews

Review Details

• Review fromJohn W

  Date: 07/30/2025

  1 star
  The advertising is very well done they say you can easily return the product.I have tried the product and I did not receive any benefit from it at all. All the promises they made about better sleep, it didn't help at all.

  Grounding well

  Date: 07/31/2025

  Hi ****,Im sorry to hear you havent yet been able to feel the benefits of *************************'s important to note that the effects of grounding can vary from person to person, and the sensation might not always be immediately noticeable. Some people may experience immediate benefits, such as improved sleep or reduced pain, while others might notice gradual changes over time. It's also possible that the benefits are subtle and may take longer to become noticeable. To make sure you are using the product correctly, you can try some grounding tips below:? ?Try plugging it directly into the wall socket instead of into a power board or extension cord ? ?Try to contact the grounding product directly with your bare skin instead of covering it up, or wearing clothes while using it.? Stay hydrated to flush toxins. We find dehydration can impair Grounding.? ?Consider getting an outlet checker to make sure your electrical outlet is grounded properly. We can provide one free of charge, just respond to the email we sent you.?More importantly, remove any sources of dirty electricity from where you use your grounding product. This can include charging cables and the power cords of electronic devices. Being further away from those cables may help bring your body voltage down to zero.However, if you still wish to return the item, please respond to our email, and we will promptly provide you with return instructions.?Let us know if you have any questions, we are always here to help on your grounding journey.

• Review fromJanine W

  Date: 07/28/2025

  1 star
  These grounding sheet is a joke Material very flimsy and cheap Do not cover bed at all. Tried email them and no response. Definitely find a better company.

  Grounding well

  Date: 07/29/2025

  Hi ******, we are sorry about your negative experience. Your satisfaction is our top priority, and we understand the importance of promptly addressing and resolving any issues. We always aim to provide products that meet high standards, so your feedback is important to us.Just to clarify, we did receive your email about the return request and responded with complete return instructions in less than 24 hours. If you havent seen our reply yet, it may have ended up in your spam or junk folder. Were just waiting for your response to proceed with the return and refund.Please dont hesitate to reach out again if you need us to resend the instructions were here to help.

• Review fromDenise F

  Date: 07/09/2025

  1 star
  This business has truly been the most unreliable business I have ever encountered. I bought my grounding **** and sheets in may of 2025. I have reached out 3 times to their provided support email for help on getting a refund and I have been ignored each time. Their phone number is also useless. I am within the 90 day return window and this company continues to ignore me. Sadly, I have seen this to be a common trend with this company. They do not seem to care about their customers nor the functionality of their product. I am very frustrated that I have all of this money out and no way to obtain a return of answers of any kind. I would highly recommend not purchasing from this business. Their lack of customer support is a clear indicator of how they run a business.

  Grounding well

  Date: 07/11/2025

  Thank you for reaching out, and were truly sorry to hear about your frustration. We understand how important timely support is, and we apologize if you did not receive our previous replies.Please note that we responded to your concern two days ago and have also sent another reply email today. In it, we included helpful information on how grounding works, as well as the next steps should you wish to proceed with a money-back guarantee claim.Were currently awaiting your response so we can assist you further and resolve this matter promptly. Kindly check your spam or junk folder, just in case, and feel free to reply directly so we can proceed without delay.Thank you for your patience and for giving us the opportunity to make this right.

• Review fromEva H

  Date: 07/07/2025

  1 star
  Bought two Mats neither worked. Asked for a replacement and they gave me runaround till I said I wanted a refund. They offered 60%. I wanted full refund had to send video of electricians testing product, they said he did it wrong.. lol as there products are unique.. I guess they defy the laws of physics. Again sent video of electricians testing how they wanted still didnt work. After 9 times asking could not get a return address. This company is a scam!! Need a Lawyer to do a class action lawsuit!!

  Grounding well

  Date: 07/08/2025

  Thank you for reaching out. We're truly sorry for any inconvenience this may have caused you.Regarding your concern, weve already sent the return instructions via email, which you've confirmed receiving. For faulty items, we always offer a reshipment to ensure you're fully ************** assured, weve processed the refund for your returned order, and the amount should reflect in your account within a few business days. Your satisfaction is our top priority, and we appreciate your patience and understanding throughout this process.If theres anything else we can assist you with, please dont hesitate to let us know.

• Review fromMary L

  Date: 04/03/2025

  1 star
  The company offers a 90 day return policy. I am well within the time frame of my purchase in February 2025.I put my request in writing on the company website, and waited for a response.After not having received a response I sent an email ************* calls are useless as no one picks up and you cannot leave a message.According to these reviews it appears this company is a scam operation!!!!!

  Grounding well

  Date: 04/04/2025

  Hi ****, we apologize for any inconvenience you've experienced. Your satisfaction is of utmost importance to us, and we recognize the significance of promptly addressing and resolving any concerns you may have.??We acknowledge your intention to return the item, and we regret to hear that you may have missed our previous messages due to the non-receipt of our responses at your email address. We have sent complete return instructions via email and apologize for any inconvenience caused by not receiving them. We strongly advise checking your spam folder or junk mail as emails may be stored there. I have resent the message again today. Let us know if you have not received it by sending another email to us.

• Review fromDonna H

  Date: 02/22/2025

  1 star
  Scam. It doesnt work-arrived faulty & the site offers 90 day guarantee but its not true. You can return it, at your expense for 50% of the cost of the item-where is the 90 day guarantee? I shouldnt have any expense for a faulty product. Terrible business!!

  Grounding well

  Date: 02/23/2025

  Hi *****,We're sorry to hear about the issue with your grounding product. We want to make this right for you. To assist you further, could you please send us a short video showing the problem? This will help us better understand the issue and provide the best solution.Your satisfaction is our top priority, and we understand the importance of promptly addressing and resolving any issues.Alternatively, we are committed to offering the best possible options for customers who are not satisfied with the product, including the following:1. Return the item for a full refund.2. Keep the item and receive 60% of the amount paid, saving you the hassle of sending it back.We make it a priority to offer the best options for our customers, ensuring their satisfaction is always our top focus as long as they are within the 90-day money-back guarantee.Please email us at *********************************** including your order details and the subject "BBB review," so we can assist you promptly.

• Review fromRyan T

  Date: 02/20/2025

  1 star
  Waste of money. Product doesnt work. Sheet doesnt fit a queen mattress. Pockets are very shallow. Cotton fabric is very cheap. The plug in is for appearance only. It is not connected to anything at all on the sheet other than a snap. The wire doesnt connect to the silver thread that the mention in marketing materials. If a silver thread exist at all. It is not visible to the human eye or a metal detector. This company is a full on scam. Do not give them your money. Much less $150 for a single fitted sheet that will not fit a common sized queen mattress with standard depth.

  Grounding well

  Date: 02/22/2025

  We apologize for any inconvenience you've experienced. Your satisfaction is of utmost importance to us, and we recognize the significance of promptly addressing and resolving any concerns you may have.Everybody benefits in some way, but we are all different. The benefits can come quickly and dramatically, such as less pain and better sleep, or subtly and gradually over time. Often people who are very ill feel the difference more dramatically. Someone with radiant health and who sleeps well may not feel any difference, however, connecting to the Earth is helping to preserve and perpetuate the precious commodity of good health. We regard Grounding as a natural form of anti-aging medicine, whether you feel it or not.We are committed to offering the best possible options for customers who are not seeing results with the product, including the following:1. Return the item for a full refund.2. Keep the item and receive 60% of the amount paid, saving you the hassle of sending it back.We make it a priority to offer the best options for our customers, ensuring their satisfaction is always our top focus as long as they are within the 90-day money-back guarantee.Please email us at *********************************** including your order details and the subject "BBB review," so we can assist you promptly with the return instructions. We look forward to hearing from you.

• Review fromamy t

  Date: 02/02/2025

  1 star
  Upon opening my mat I noticed a strong order. I can't really describe it. Maybe a type of plastic or chemical coating? The order didn't fade and when inspecting the mat it was clear the product would continue to have this order for some time. This unusual order made me uncomfortable and I made the decision to return. That's when I discovered the products of this company are manufactured in *****. That made me very uncomfortable. I tried unsuccessfully to reach a customer representative but the phone number on the website only goes to voicemail. Next I started a 2 week email process with *******. Although the emails were polite, I found the return procedures to to lengthy and annoying. I had to include a copy of my shipping receipt and was asked for an inventory of all items returned. This is after I had stated the order number and included a photo picture of my order confirmation. Bottom line Grounded Well's claim of 100% percent money back guarantee is a long process with unnecessary requests. If I give a company an order number they should have the means to look the order up, verify the purchase and complete the return. All the emails with questions and verifications felt like a ploy to make the return complicated in hopes of frustrating me to the point that I would just keep the product. Especially being offered a 30% discount/refund and told I could keep all products - this happened in the beginning of the return process/emails. I will look for another grounding mat and I will make it a priority that it is manufactured in the ******** of experience: December 01, 2024

  Grounding well

  Date: 02/04/2025

  Thank you for taking the time to share your experience, ***. Were sorry to hear that our return process felt frustrating for youthis is certainly not our intention. Our goal is to ensure a smooth and fair return process for all customers while maintaining quality control on returned ******** address your concern on the mat, the chemical smell comes from the polyurethane eco-leather. It is safe to use immediately and is non-toxic. The smell will disappear over the next few days. If you like, you can leave it outdoors or in a room with good ventilation to let the smell dissipate before using it. While our products are designed to meet high-quality standards, we understand that personal preferences vary, and we respect your decision.Regarding the return process, we do require certain steps, including verification of returned items, to ensure accuracy and efficiency. However, we understand that this can feel lengthy, and we will take your feedback into consideration as we continuously improve our customer experience.We truly regret that your experience did not meet your expectations, even though your order has been fully refunded. If theres anything further we can do to assist you, please dont hesitate to reach out.

• Review fromStephanie V

  Date: 01/27/2025

  1 star
  This is the worst company, and customer service by far to have to deal with. I wish I inquired about this company before purchasing from them. I ordered a few items from them. 1st issue when I finalized my
  purchase I didn’t realize that I left a fitted sheet in my cart in error. I reached out before it shipped to please remove that one item and to credit my account. They sent a response stating it was too late, but I should accept the package and then return the item. Ok. My 2nd problem **** status states it was delivered, but I was unable to recover the package. I reached out to GW and they basically told me it was my problem, and that I needed to reach out to **** to try to track it and then let them know. When I contacted **** after five attempts online and 50 minutes on hold to create a ticket for someone to call me back the woman stated because this company used a third-party delivery service and not **** priority mail. I was unable to create a claim and they were not responsible for the package. I reach back out to grounding well and at this point, I am beyond frustrated with the time I’ve spent trying to get some type of support and a resolution. It all falls onto the customer. At this point I do not want to give them my business! I want a refund which they refused. They offered to re-ship the items but can’t assure me to use a reputable delivery service. I reluctantly agreed, but asked if they could please take off the original sheet that I left in the cart in error and they told me no they can’t make changes to the order and I asked why not it hasn’t shipped out yet? I am only going to return it! Why waste more of my time? They make it impossible and now Id hate to see if and when I receive the items that I spent over $300 on if they even work! After reading their reviews on here, it’s very disheartening. What if I don’t like the product and I want to return it are they going to refuse b/c my 1st package went missing? More aggravation.

  Grounding well

  Date: 02/03/2025

  Thank you for sharing your experience. We are genuinely sorry for the challenges you encountered with your order and the frustration it caused. We understand how important it is to have timely support, and we regret that this was not the case for you. As a courtesy, we provided a reshipment of the items marked as delivered to the right address and refunded the unwanted product. We strive to provide the best customer service and value your feedback, which will help us improve. We hope the products meet your expectations once received and are here to assist with any further concerns.

• Review fromJody S

  Date: 12/20/2024

  5 stars
  Wow! What is the problem?!! I ordered a sheet and mat with no issues and they work perfectly. Myself and husband notice a difference.

  Grounding well

  Date: 12/21/2024

  Hi ****,Thank you so much for your feedback. We're thrilled to hear that both you and your husband are noticing a difference and enjoying the benefits. It's wonderful to know everything is working perfectly for youthank you for sharing.