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Business Profile

Dental Laboratory

JS Dental Lab

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dental Laboratory.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/22/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I authorized a transaction with JS Dental lab for the amount of $174.00 and for the purchase of a mouth guard. Despite my patience and multiple efforts to resolve the issue directly with the company- including completing several impressions and giving them ample time to either deliver the product or issue a refund- I have received neither.Ive expressed on several occasions that I urgently need the mouth guard or a refund so I can obtain one elsewhere. Unfortunately, my concerns have gone unanswered. My most recent message to them has also not received a reply.I had hoped to avoid escalating this and was committed to resolving it directly with the vendor. However, given the lack of response and fulfillment, I have sent multiple messages to this vendor and still have not heard back, given that they have charged me and haven't delivered.

    Customer Answer

    Date: 07/24/2025

    I would like to withdraw this complaint. I tried calling but couldn't get through.

    Thank you,

  • Initial Complaint

    Date:05/08/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered 1/8/25 - Received in March. Have emails - summary After almost 2 months received night guard that was too loose and fell out of her mouth while sleeping. Requested a refund or a working guard. ****** provided instructions for me to send the guard back for an adjustment.Returned guard **** inquired about the status of her adjusted night guard, which had been with the lab for over 30 days. ***** apologized for the delay and stated the guard would be shipped within ***** business days. After multiple follow-ups, ***** confirmed the guard would be shipped within 24 hours on 4/29/25. Checked Stays on 4/30/25 only label created. Emailed - no response. ****, frustrated with the extended wait, sent email 5/7/25 after no response requesting a refund and informed filed a complaint with BBB.

JS Dental Lab is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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