Complaints
This profile includes complaints for Collection Bureau of America's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 127 total complaints in the last 3 years.
- 45 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/25/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with ************************* I do not have a contract with CBA COLLECTION BUREA, they did not provide me with the original contract as i requested.
Business Response
Date: 09/07/2023
Please see the attached response to this dispute.Initial Complaint
Date:08/21/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with ******************* **** I do not have a contract with the collection agency that is trying to collect. They did not provide me with the original contract as requested.Business Response
Date: 08/30/2023
Please see the attached response to this dispute file.Initial Complaint
Date:08/15/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I'm not reliable for this debt with ******I do not have a contract with Collection Bureau of America.They did not provide me with the original contract as requested.Business Response
Date: 08/17/2023
We've attached the validation for the consumer.Initial Complaint
Date:08/08/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I'M NOT LIABLE FOR THE ***** PACIFIC GAS AND ELECTRIC. I DO NOT HAVE ANY CONTRACT WITH CBA-1830**** AND NEVER RECIEVED ONE AFTER I REQUESTED ONE.Business Response
Date: 08/16/2023
Please contact our office at ************ or you may reach out to PG&E directly at ************.
Thank you,
*******************************
Sr. Vice President
Collection Bureau of America
****************************************
First Floor
*******, ********** **********
Tel ************
Dir ************
Fax ************
***************************************
LEGAL NOTICE: This email and any attachments are CONFIDENTIAL & PRIVILEGED information protected under applicable state and federal laws. If you are not the intended addressee, please notify the sender by return email or call **************;then destroy this email and any attachments and retain no copies. Any unauthorized use, disclosure, transmission or copying of this email, in whole or in part, is strictly prohibited. All rights and privileges are expressly reserved by the sender.
********** License Number: ********
To see your privacy rights, go to:
****************************************************************
Disclaimer Collection Bureau of America **** is a collection agency. This is an attempt to collect a debt by a debt collector and all information will be used for that purpose.Initial Complaint
Date:08/03/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt. I do not have a contract with Collection Bureau of America, they did not provide me the original contract I requested.Business Response
Date: 08/03/2023
Our records show this account was paid in full and deleted from all three bureaus on 7-21-23. I've attached the receipt that was sent to the customer.Initial Complaint
Date:07/21/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ended my contract with ********* and returned all equipment and was told I would not be charged anything. I paid my bill and now Im in collections with them.Business Response
Date: 07/26/2023
Our clients records show ******************************* received a delivery on 7-10-19 and 7-24-19 the total amount of this invoices was $45.51 the account remained unpaid an was referred to collections on 1-3-20. I've attached the detailed charges for your reference.Initial Complaint
Date:07/21/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with ******************** llc. I do not have a contract with Collection bureau of America, they did not provide me with the original contract as requested.Business Response
Date: 07/31/2023
I've attached the final ledger and signed contract. Please contact our office if you have any questions at ************.Customer Answer
Date: 08/01/2023
Complaint: 20355181
I am rejecting this response because:I do not have a contract or debt with Collection Bureau of America. Please delete the account as the company has not provided an agreement made by myself and them. I owe no debt to Collection bureau of America.
Sincerely,
*************************Initial Complaint
Date:07/20/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with *********** and Electric, I do not have a contract with Collection Bureau of America, they did not provide me with the original contract as requested.Business Response
Date: 07/20/2023
Our system records show that we spoke to *************************** on 1-5-23, during this call she stated that she did not contact PGE to have the services turned off. **************** stated she would reach out to PG&E directly. We investigated this dispute claim with PGE and on 1-9-23 PG&E stats that the charges are valid. CBA sent the validation (attached) to **************** to let her know charges are valid. PG&E has a strict policy that they send consumers itemized bills directly to the consumer and can only provide CBA with a screen shot of the ***************** History, you can call PG&E directly at ************ if you need any additional information.Customer Answer
Date: 07/21/2023
Complaint: 20352014
I am rejecting this response because:
This does not include a signature on my behalf along with signature of Collection Bureau of America nor does it include a my signature along with *********** and Electric. I also did not give any permission to *********** and electric to sell my information to third party companies. Unless CBA can show proof that I indeed have contracted with them, then I demand this report immediately be removed from my credit report as it is currently representing false information and in direct violation of the Fair Credit Reporting Act.
Sincerely,
***************************Business Response
Date: 07/21/2023
This is to honor your request for additional information in which **********,Collection Bureau of America, has the authority to assert the right of the creditor PG&E to collect the debt, CBA does PG&E purchase debt. PG&E does not require their customers to sign a contract. PG&E has validated this account as, you are the correct consumer and that the balance is still due. CBA as sent you the required validation of the debt.
If did not live at the address at the time of service you can put in a fraud claim with PG&E directly. You can contact PG&E directly at ************ if you require additional information.
Business Response
Date: 07/21/2023
This is to honor your request for additional information in which **********, Collection Bureau of America, has the authority to assert the right of the creditor PG&E to collect the debt, CBA does not purchase debt. PG&E does not require their customers to sign a contract. PG&E has validated this account as you are the correct consumer and that the balance is still due. CBA as sent you the required validation of the debt.
If did not live at the address at the time of service, you can put in a fraud claim with PG&E directly. You can contact PG&E directly at ************ if you require additional information.
Thank you,
Customer Answer
Date: 07/21/2023
Complaint: 20352014
I am rejecting this response because:The Collection Bureau of America is now making a claim that I spoke to a representative of *********** and **************** with that being said I need full proof that *********** and **************** identified it was indeed me by attaching a recording of your proclamation of my verbal agreement. I will also need the name of the representative who made this claim along with time. Also once again Without a wet signature of mine and Collection bureau of America on a contract, CBA are in direct violation of my rights under the fair credit reporting act. As I e mentioned before I did not give *********** and **************** permission to sell my information to a third party nor did I ever sign a contract with them. With such a claim of my voice initiating a contract and no physical evidence or proof of such verbal agreement by recording or securing that the contact was indeed me, it is not enough to report this inaccuracy and false information onto my credit report. I demand it be removed from credit report immediately.
Sincerely,
***************************Business Response
Date: 07/26/2023
In honor of your previous dispute, please see the attached response.Customer Answer
Date: 07/27/2023
Complaint: 20352014
I am rejecting this response because:CBA is refusing to supply me with the necessary information to ensure that this debt is indeed mine. After accusations of a phone call with a supposed verbal agreement that was not presented by the Collection Bureau of America, I hereby declare that this collection is inaccurate and I am not aware of this proposed debt. There are also innacuracies that emmulate within the attached letters that was sent such as the amount being proclaimed to be owed was a total of $456.04 as stated in the billing statement but within the letter ***************************** is attempting to bribe me with an amount of $373.47. This is not only proof of the innaccuracy but also the proof that CBA has no authority nor validity of a contract with me. Without physical evidence of my signature which is stated in UCC 3-308 PROOF OF SIGNATURES AND STATUS AS HOLDER IN DUE COURSE, without the signature this negotiable instrument cannot be collected without a proper contract between me and CBA. I never gave permission nor signed any contracts with this collection agency and demand that this derogatory **** be removed from my credit report immediately. I will also be reporting to the ****************** Protection Bureau should CBA continue to deny my request and report fraudulent claims on my credit report. Thank you.
Sincerely,
***************************Business Response
Date: 08/03/2023
Please see the attached response, you may contact PG&E directly at ************ if you require additional information.Customer Answer
Date: 08/04/2023
Complaint: 20352014
I am rejecting this response because:CBA is refusing to provide any evidence that this debt belongs to me. A bill statement is not proof that I have contracted with them nor is it proof of any verbal agreement, or written agreement of any sort. Should CBA continue to report this false information on my report I will have no choice but to take legal action. I have attached a validation letter that will give clear concise instructions on what i am asking for as proof as validation.
Sincerely,
***************************Business Response
Date: 08/15/2023
Attached is our response to the consumers dispute, you may contact PGE directly at ************ for further information.
Initial Complaint
Date:07/18/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with Collection Bureau of America. I do not have a contract with Collection Bureau of America. They did not provide me with the original contract, as requested.Business Response
Date: 07/18/2023
PG&E has a strict policy that they send consumers itemized bills directly to the consumer and can only provide CBA with a screen shot of the ***************** History. Attached is the validation we provided UWAKAH,OBINNA when this was disputed in December, PGE has validated these charges against **************************
You can contact PG&E directly at ************ if you require additional information. We have place this account in a disputed status.
Initial Complaint
Date:07/13/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I not liable for this debt with collection bureau of America . I do not have a contract with this collection agency tryna to collect and report this to my credit reports. They did not provide me with original contract that were requested.Business Response
Date: 07/26/2023
Attached is the signed contract as a copy of the ledger, please contact our office at ************ if you have any questions.
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