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Business Profile

Health and Wellness

Adventist Health

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/22/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had gone to my primary care physician (not Adventist Health) for a severe cough that wasn't going away, which may have been caused by an ear infection that had not presented itself as an infection and had spread (jury is still out on that). For months, I was prescribed three different antibiotics, four different inhalers (two of them steroids), and at least one steroid pill. Every time I went in, I requested to be referred to a specialist. Went in yet again to find that, according to said doctor, that I now had a fungal infection in my ears because of the antibiotics that DID NOT FIX A THING. Finally, after forcing an issue that ended with my primary care and I splitting ways, the Specialist was contacted roughly the beginning of June. This ENT Specialist is with Adventist Health.What has happened since has made no sense. I have been rescheduled by Adventist Health three times, despite my hearing getting worse, the cough still happening, and my overall health worsening. My insurance is perfectly fine with me seeing the specialist. Last week I got the call for the THIRD reschedule, this time telling me that "Oh, turns out we're on holiday on the early September date you had, so now we have to push you out until the end of October."Struggling for a doctor to refer me to a specialist for MONTHS, then the SPECIALIST through Adventist Health in Tulare wants to keep rescheduling me, after not caring enough to not schedule people DURING THEIR OWN HOLIDAY?! I was told this was done to FIFTY-FOUR other people! This is not ************* this is forcing prolonged suffering upon a patient. I may very well lose my hearing before that appointment.I have repeatedly called their *************** line that says they respond within 24 hours... it's been almost a week, and still have not heard anything even after saying I'd report it to the BBB if they didn't get back to me. I also warned them that if I go deaf because of their ignoring the issue, I will sue.

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