Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a used vehicle in 2021 and was told I could not remove the Reviver e-plate. Since then, the registration renewal updates almost a year, sometimes a year and a half, after I have paid my DMV fee. I have tried to contact Reviver several times but I have not been successful. This past week on Wednesday 7/9, I received a ticket from the City of *********** for "Display of Plates". When I asked the parking enforcement officer, I was told it was due to the registration expiration. I believe I should not have to pay $20 fine as a result. Following the ticket, I finally was able to submit an inquiry on the Reviver website and received an automated message that I would receive a response within 1 business day. I have not received a response yet. I want to be able to update the registration on a timely basis without having to pay a separate Reviver subscription fee to access the mobile app. I will submit a complaint to the BBB everyday until I receive a response from either BBB or Reviver.

  Business Response

  Date: 07/23/2025

  Hello *****,
  
  Thank you for reaching out and sharing your concerns. We understand your frustration, and we apologize for any inconvenience you've experienced. After reviewing your account, we found that your RPLATE has not had an active service plan since 2023. Without an active service plan, the RPLATE is unable to communicate with our system, which means it cannot receive updatesincluding registration renewal images. This is why the registration has not updated in a timely manner. Weve previously reached out to you with information about service plan options and provided instructions on how to select a plan using the Reviver app. An active service plan is required for the RPLATE to function properly, including displaying up-to-date registration. We understand your concern regarding the parking citation. However, because the RPLATE relies on an active service to operate correctly, we encourage you to select a plan to ensure your plate remains compliant and current with DMV records. If you need assistance selecting or activating a plan, were happy to help. Please reach out through our support channels, and one of our team members will assist you promptly.
  
  Thank you,
  Reviver Support

• Initial Complaint

  Date:07/07/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have owned a digital license plate from ******************** for about a year now. I had no real issues dealing with the company until recently. My car was rear ended and the mounting bracket in which the digital plate connects to and uses as authentication was damaged. I reached out to Reviver through their support on May 28th, to find out how to order a replacement mounting bracket. After dozens of back and fourth emails, opening up service tickets, using the chat support, etc. I have been told twice now that the bracket would be shipped to me after I tell them my preferred shipping method and still nothing. Please note that without the mounting bracket, the nearly 600 dollar digital license plate is worthless. It uses the mounting plate to verify that the plate is attached to the right vehicle and that the registration is current. Right now, I have been able to make it work by way of modifying the broken mounting plate, and using a ton of double sided mounting tape to attach it to my truck, which is ridiculous for such an expensive product. And obviously not very secure, since someone could walk up and rip it right off the back if they wanted too. The customer service when I was spending all of that money to get the plate and set it up was pretty good. But this company doesn't seem to care at all about on going customer support once they got your initial money which is a shame, because they have no real competition in the state.

  Business Response

  Date: 07/16/2025

  Hello *****,
  
  Thank you for reaching out and for your patience throughout this frustrating experience. I want to sincerely apologize for the delay and for the lack of clear communication you've encountered while trying to obtain a replacement mounting bracket for your digital license plate. We completely understand how essential the mounting bracket is to the proper and secure operation of your plate, and it's unacceptable that you've had to resort to a temporary workaround for such an important component. To make this right, **** shipped the replacement parts to you free of charge as an apology for the inconvenience. We're truly sorry for the frustration this situation has caused. Your experience does not reflect the level of service we strive to provide, and we are taking steps internally to ensure this doesn't happen again. If there's anything else we can do to assist you, please dont hesitate to reach out directly.
  
  Reviver Support

  Customer Answer

  Date: 07/16/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
  
  

• Initial Complaint

  Date:07/07/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a license plate, seemed like it should be easy, but it's been so difficult it doesn't even make any sense. They use a company called Fragile to fulfill their orders, but Fragile doesn't seem to actually ship anything. Fragile was so upset with the company, Reviver, they actually told me they don't send them any product so they can't ship anything out. If you call Reviver then they pretend they can't help you. So, it's essentially a scam? I get no product, they don't have record of anything and refuse to help. Since they are they only company ** has decided to to business with for these plates we should report them to the state.

  Business Response

  Date: 07/16/2025

  Hello *******,
  
  We understand your frustration and sincerely apologize for any confusion you've experienced. Please note that all orders, take 23 business days to be processed and shipped. This timeframe is standard and was communicated by our support team during your interaction with them. According to our records, your order was delivered on time and within the expected processing and shipping window. We apologize if there was any miscommunication regarding the fulfillment process.
  
  Reviver Support

• Initial Complaint

  Date:06/09/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or around September 2023, I purchased a Reviver RPlate, including the installation service. In October 2023, I contacted Reviver to schedule the installation but received no *********** December 2023, I followed up again and inquired about both the RPlate and the installation service I paid for. In an email dated December 27, 2023, Reviver acknowledged the delay and cited the holidays and hectic scheduling as the reason. They assured me they would reach out to a certified installer and follow upthis never happened.Then in January 2025, Reviver attempted to charge my card again, despite the fact that I still had not received the product or the installation service. I contacted them repeatedly, but was met with vague, conflicting statements and continued runarounds. The representative I dealt with, ****** Khliustov, made multiple false claims and failed to provide any concrete *************** forward to May and June of 2025, I was told I would now need to pay off the original plate I never received or used, and pay an additional $550+ to be issued a new battery-operated plate. This demand is completely unreasonable and borders on predatory.I have made numerous good faith efforts to resolve this directly with Reviver, but they have continuously failed to deliver what I paid for, while attempting to charge me more for services they never fulfilled. The companys practices are unacceptable and reflect serious issues with customer service, accountability, and ethical billing.

  Business Response

  Date: 06/18/2025

  Hello ********,
  
  We want to sincerely apologize for the frustration and inconvenience youve experienced. We completely understand how disappointing this situation has been, especially given the time and effort you've put into trying to get this resolved. As of recent regulatory changes, the state of California no longer permits the installation of the wired RPLATE, and we understand this is not the outcome you expected. Please know that we genuinely want to make this right. Our team has been working to provide you with multiple options to address the issue, and we're still committed to finding a solution that works best for you. At this point, were awaiting your response so we can move forward together. We appreciate your patience and the good faith efforts youve made, and we remain committed to resolving this issue fairly and efficiently. When you're ready, please get in touch so we can take the next steps together.
  
  Thank you,
  Reviver support

• Initial Complaint

  Date:05/09/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a wired license plate through ********************** for my car. Since then, i sold my car and attempted to switch the license plate number on my electronic plate as the car is no longer in my possession and i have a new car. I have been informed by reviver that California changed their laws, I can no longer use the wire plate and that i need to switch to a battery plate which i need to pay, additionally i need to pay the remaining on my contract on the wire plate even though I can't use it due to a change in regulations. I have no problem paying for a switch, however, i can't pay for a service that they can no longer offer me.

  Business Response

  Date: 05/16/2025

  Hello *******,
  
  We understand your frustration, and we appreciate the opportunity to clarify the situation. Due to recent regulatory changes in **********, we are no longer permitted to transfer a Wired RPLATE to a new vehicle and/or install Wired RPLATEs. This change is outside of our control, and we recognize the inconvenience it may or has caused. To help support our customers through this transition, we are offering customers an option that we hope suits their needs. We understand this may not be the resolution you were hoping for, but were committed to supporting you through the transition. We sincerely value your business and are here to support you. Please let us know if you have any questions.
  
  Reviver Support

  Customer Answer

  Date: 05/16/2025

   
  Better Business Bureau:
  
  The company has accepted to cancel the agreement and made a good faith refund. As such i am dropping this complaint. 

  Regards, 

  *******

  
  

• Initial Complaint

  Date:05/06/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was unable to renew my plate through the reviver app after multiple attempts. It continuously said *** is off-line. Because I was running out of time and Wood incurred a late fee. I went directly to the *** site and was able to pay the registration before the plate expired.Reviver updated my plate, but change the appearance without my consent In order to restore my plate to its original Parents, I am required to jump through numerous hoops I purchased a plate I was told renewing my registration would be less difficult when in fact, it has multiple steps to the renewal process and had I not taking the matter into my own hands and went directly to the *** my tags wouldve expired When I contacted ***************** the ref was extremely unsympathetic, bordering on confrontational I now have a useless several hundred dollar license plate and because when I got my ********************** plate, they changed my license plate number. I now have to go get new plate which is an additional cost and even more time-consuming.This product is not what they say it is they should not be allowed to have a monopoly and you should not have to eat the costof the plate

  Business Response

  Date: 05/13/2025

  Hello ********,
  
  We want to clarify that we were only made aware of the issue with your registration renewal attempt after your successful payment directly through to ***. While we strive to provide a reliable experience, there are rare occasions where system issues between the *** and our platform can interrupt that flow. In these situations, we do offer additional solutions for processing your registration renewal but need customers to reach out. Regarding the default setting of your license plate, which features a white background with black letters, this can occur when there is an update to your plate, such as a change in your tags. We understand that this can be unexpected, but the good news is that you can easily change it through the Reviver app. As per your request, we have canceled your service plan and issued a prorated refund on 05/09/2025. We sincerely apologize for the inconvenience youve experienced and appreciate your understanding.  
  
  Reviver Support

• Initial Complaint

  Date:04/08/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a digital plate for $500 based on advertising that I could do certain things with the plate only to find out that its not true. You cannot put anything that you want on the tag line as advertised. Arizona residents cannot even customize at all. False advertising and then refused a refund.

  Business Response

  Date: 04/18/2025

  Hello ****,
  
  Were sorry to hear about your disappointment regarding the Custom Banner Message feature. To clarify, user-requested banner messages are not currently supported on any Arizona license plate. This limitation is due to state regulations, and unfortunately, its not something we are able to override. We strive to communicate this clearly and have it noted both on our website and in all marketing materials specific to *******. However, there are several pre-approved messages available to Arizona drivers with the Standard plate type. That said, we completely understand how frustrating it can be when expectations dont align with the final experience. If theres anything else we can do to help or if you have any further questions, please dont hesitate to reach out.
  
  Thank you,
  Reviver Support

  Customer Answer

  Date: 04/18/2025

  I am rejecting this response because:False advertising! I will file a complaint with the CA Attorney General. 
  I will also start a class action suit if I am not partially refunded for the lies that got me to buy the plate. ****, lies and more lies. BBB is a step towards filing a suit!
  

  Business Response

  Date: 04/30/2025

  Hello ****,
  
  Weve reached out several times to offer our assistance, but youve let us know that you prefer not to be contacted by email or phone moving forward. If you need any support or have further questions in the future, please feel free to reach out to us.
  
  Thank you,
  Reviver Support
  
  
  

  Customer Answer

  Date: 05/04/2025

  I am rejecting this response because: they have never reached out to me in regards of a refund, you are a bunch of f****** liars. You are a ************ I have filed a complaint with the ******************* in ********** and I will not let this go $300 refund or I will start a class action suit 
  

• Initial Complaint

  Date:03/18/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A friend of mine moved out of state and sold me his reviver license plate. I called the ********************** support and they told me they need to check if the plate can be transferred. After a week or 2 they got back to me and said that the plate is wired and can not be transferred. They asked me to send the license plate back to them so they can send me a battery powered plate. I sent my plate and it was delivered to them on 03/06/2025. Since then I called them ALMOST every day and they always told me someone is going to call me for more info. I requested to talk with a supervisor. They told me a supervisor will call me in 20 mins. I waited 24 hours no one called. I called back. The lady who was a "Supervisor" did not even care what I am saying. I have been literally begging them to send the license plate back to me (my own plate) for the last 2 weeks almost. They keep saying the same thing "We will request this from our team". I still did not receive any tracking info or anything from them. I CAN NOT BELIEVE DMV IS TRUSTING THESE GUYS WITH THIS PROCESS!!!!! THESE PEOPLE LITERALLY DON'T CARE ABOUT YOU!!!!DO NOT BUY THE LICENSE PLATE FROM THIS COMPANY!!! THEY WILL MAKE YOU HATE YOUR LIFE!!!

  Business Response

  Date: 03/26/2025

  Hello Ercan,
  
  Thank you for reaching out and sharing your concerns. I truly apologize for the frustration you've been experiencing, and I understand how disappointing this situation has been. After thoroughly reviewing your case, I would like to inform you that the reason your RPLATE cannot be activated is because the device was purchased from a third party and it appears that the previous owner of the plate has an outstanding balance on the device, which is preventing it from being transferred and activated in your name. Unfortunately, until that balance is settled, we are unable to proceed with the activation of the plate. We received your RPLATE on 03/06/2025 and reached out to you on 03/10/2025 and let you know that 
  the previous owner of the plate has an outstanding balance on the device. On 03/12/2025 you contacted us to let us know that the previous owner of the plate has paid off the ****** and we confirmed with our billing team that no recent payments were made and that there is still an outstanding balance on the device. At this point you reached out to us on 03/17/2025 and requested to cancel the transfer process and asked us to ship the RPLATE back to you. As of 03/18/2025 have shipped the RPLATE back to you and provided you with the tracking information. 
  
  Thank you,
  Reviver Customer Support
  
  

  Customer Answer

  Date: 03/27/2025

  I am rejecting this response because: It took you almost 2 weeks to confirm the balance was not paid off. I saw the person paying the balance in front of me. Maybe it did not go through that's normal BUT I called you guys ALMOST every day for 2 weeks and you could not confirm that it was not paid. If a company can not confirm this simple info in ***** hours ( It takes 5 minutes to go into any system to check or confirm the payment info) , then you have a huge problem. STOP WASTING people's time. I am glad this did not work out for me because I would hate to deal with such customer service for my registration etc process. Now it make sense why everyone is leaving bad reviews and no one likes to keep using your product. I am telling all my customers to stay away from this company as well.
  

  Business Response

  Date: 04/04/2025

  Hello Ercan,
  
  Once again I'm sorry for the frustration this issue has caused you. We did allow some time to ensure that the payment was made and processed by the previous owner. However, that payment was never made, and we did reach out to you to let you know that the previous owner has not provided any payments to the outstanding balance. We always advise purchasing the RPLATE directly from ************************** or an authorized dealer to avoid situations like this. Feel free to reach out to us if you have any questions.
  
  Thank you,
  Reviver Customer Support

• Initial Complaint

  Date:01/08/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I feel like I am being extorted by Reviver. I paid upfront for my plate and was under the impression all I would owe going forward is DMV registration fees but Reviver actually charges yearly fees apparently to continue service which I did not know about. They are very misleading and their website is not clear regarding their fees and their contracts. All I want is to put my standard CA plate on and pay for my registration but they are holding my vehicle hostage and say they wont let me out of a 4 year contract. If I knew any of these terms I would NEVER have purchased an Rplate. I am very disappointed and will be looking into legal action against them. Also, as previous posts have said they have horrible customer service and you cannot talk to anybody over the phone in my experience. You will get an unhelpful email the following day. They have a phone number and supposed phone support but I dont believe they even have an office or anyone working the phones. I am extremely disappointed and regretful I ever did business with Reviver.

  Business Response

  Date: 01/16/2025

  Hello ****,
  
  I apologize for the frustration and confusion youve experienced regarding your RPLATE subscription and the terms of service. To clarify, when you purchased the RPLATE in 2023 we were offering the RPLATE with a 48-month commitment and breaking up the cost of the device and the service. Payments could be made monthly or annually. Since then, we have changed our pricing structure to where you pay for the device up front and then you are responsible for selecting a service plan. While our contract terms are typically binding, we do aim to work with our customers where possible to address concerns and offer solutions. I saw that our billing team reached out with a solution but if thats not agreeable, were open for discussion. Once again, I apologize for any inconvenience youve experienced, and we value your business and hope to resolve this matter in a way that is satisfactory for you.
  
  Thank you,
  Reviver Support

  Customer Answer

  Date: 01/20/2025

  I am rejecting this response because:

  i am finally aware now of what the charges of having an Rplate are and i would have never made the purchase if I had known. Unacceptable business tactics and ways of getting customers. Not to mention now I cant pay my registration unless I agree to Revivers terms and pay off the plate that I want to return. I was given the option of paying the current price of an Rplate for $500 and then either accepting a yearly subscription or after paid i can remove my Rplate and put my state issued back on. So what i unknowingly signed up for is $928 for 4 years of having an Rplate. Now they are charging $500 for the plate and $75 per year if you want to be able to pay your DMV fees through the app so thats basically its $800 for 4 years. If Reviver would have been upfront about their charges they would have had less customers but a much better reputation. What a waste of time and money, I am still very disappointed. 

  
  

  Business Response

  Date: 01/29/2025

  Hello ****,
  
  I am sorry for any confusion caused by the pricing and terms of your RPLATE. The RPLATE does not interfere with your vehicles registration payments but without an active service plan the RPLATE cannot communicate to update. We did reach out to you with a discounted pay off option for the inconvenience and have not heard back form you. Feel free to reach out to us if you have any questions.
  
  Thank you,
  Reviver Support

• Initial Complaint

  Date:12/05/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchase the Rplate 2 years ago and although the setup was slow it has generally worked well. I was living in ********** during the time but have recently moved to **. Rplates are illegal in ** so Ive had to switch to regular license plate. ********************** is refusing to cancel my subscription, stating that I am locked into a 4 year contract. So yeah, this company is terrible. Do not do business with them unless you are certain your vehicle will never be registered in another state. Even then dont do business with them because they are shady, hide contract details, rarely if ever respond to email inquiries and are all around a terrible company.

  Business Response

  Date: 12/13/2024

  Hello *****,
  
  We understand that the product may not currently be available in every state, and we strive to provide flexible cancellation options to existing customers who are in a ******** hardware agreement.
   
  You contacted us on December 3, 2024, to inform us that you had moved to a state where the service is not available and requested to cancel your agreement. We sincerely apologize for the incorrect information you were initially provided. This has been addressed with the agent who you initially spoke with and have re-emphasized with the team the importance of having the right information and/or escalating when uncertain. 
   
  As for your request, we are currently pending the arrival of your RPLATE to finalize the cancellation. 
   
  Thank you and again, we apologize.
  Reviver Support
  
  

  Customer Answer

  Date: 12/13/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.