Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/31/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My daughter had a treatment done on 01/12/24, the total amount that was paid was $920.75. Amount was paid with my health care spending account, my spending account only paid partial and denied the amount of $ ******, stating that this amount was already paid through the insurance company. And the amount of ****** would need to be refunded or credited back to my health care spending account. I have been trying to get this matter resolved, I called the dental office and was told I needed to follow up with the person who handles billing. I have sent Ms. ******* emails directly on 7/10/24, 7/29/24, 8/8/24,8/14/24, 9/16/24 but have yet had a response or correspondence regarding this matter.

  Business Response

  Date: 11/05/2024

  Hello,

  We have spoken directly with the client and resolution has been reached. 

  Thank you,

  Smile Brands
  

  Customer Answer

  Date: 11/08/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:06/26/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1.. On 4/09/ my daughter was scheduled to be seen at TLC. Prior to her appointment all info on her insurance was provided I was told by the rep who booked the appointment no worries shes all set and no payment is due or will be due. 2..On the day of her appointment I was surprised to hear different not being aware I was going to pay, I was like what!! I was not satisfied with the lack of important info not being shared. I felt they did this just to get me in that visit either way even if I had to pay at the end!!The price was more than I had when the check up was done, prior to all of this (*****) waived the visit fee as a one time. I was willing to get as much done for my daughters need of a dentist & depending of pricing of each item she needed in X-ray results. ***** did not tell me of the deductible needing to be paid there & at that moment, I thought I was only going to pay for cleaning & her fluoride, which is what I could only afford & was also informed of how much my cost would be. Never of a deductible, so I paid my total in 2 different card, but I was already so upset with the lack of services, miss information, overall just a horrible experience. The deductible of $50 to pay prior to my Daughters big treatment needing of a (Crown) which later I found I was not supposed to have paid, no treatment was done, I learned this from a former TLC employee whom was a dentist & opened her dental firm due to the ******* committed with patients, as soon as she read the docs received by me, she informed me of *********** skimming ways. I canceled my daughters appointment requested the $50 deductible refund, they said ok allow 30. TLC is known to commit ******* from what I was informed by this former dentist. 30 days have passed, back to back they have said ok nothing different. On 5/29 they say I wont get it because I didnt pay the visit, I stated thats not my fault I didn't ask for it, but you owe me $50, on 5/30 they said another story. This place is *******