Complaints

This profile includes complaints for Rent Before Owning's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Rent Before Owning

  310 N Westlake Blvd Ste 200 Thousand Oaks, CA 91362-7000

  
• 

  Rent Before Owning

  6950 Hollister Ave Ste 104 Goleta, CA 93117-5824

  
• 

  Rent Before Owning

  5951 Encina Rd Ste 208 Goleta, CA 93117-6252

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi my name is J**** ****** I didnt not subscribe with y'all IV tryed getting a hold of y'all IV email y'all since 2025 some one subscribed to y'all website n used my card info IV tryed canceling subscription n asked for a refund but y'all never replied so can y'all pls cancel n refund my money BK I don't now account number or any order made with y'all u can reach me at *********6 or email me at [email protected] thank have a nice day

  

  Business Response

  Date: 07/09/2025

  In response to the complaint, our findings show that on 01/13/2025, the customer successfully enrolled in a 30-day $1.00 trial membership to Rentbeforeowning.com.  The customer did not contact us during the trial period to cancel the membership or after the membership commenced.  As per the membership agreement that the customer acknowledged, we charged the credit card on file $49.60 for the monthly membership.  All of these details, including trial length, trial price, the monthly membership fee, and cancellation process, are clearly stated on the signup page, on our Terms and Conditions page, and in the Welcome Email that is sent out immediately upon sign up.  

  
  In order to create an account, each member must enter his/her first and last name, phone number, email address, credit card number, the three-digit security CVV number on the back of the card, and their billing zip code.  The CVV number and billing zip code provided during the registration were an exact match with what is on file with the cardholder’s issuing bank.  We have no access to the customer’s personal or financial information.

  
  Customers may contact our customer service center during business hours or email us anytime to cancel their service.  Our customer service center contact number and email can be found on our website.  In addition, our contact number is located next to the transaction on their monthly credit card statement.  Again, the customer did not contact us during the trial period.  We record all calls for quality assurance purposes and document all contacts.  We provide customers with a cancellation number and send an email confirming the cancellation immediately. 

  
  On 05/16/2025, we received a cancellation and refund request from the customer via email.  Our customer service specialist cancelled the customer’s account on 05/17/2025 and provided a refund application with the cancellation confirmation email.  The customer did not respond or return the refund application.

  
  In summary, we have no reason to doubt the validity of the charges. On 07/04/2025, as a one-time courtesy a refund was issued.  No further action is needed.

  Customer Answer

  Date: 07/12/2025

  
  
  
  
  I am rejecting this response because: I did not sign up for y'all subscription it was fraudulent charge to my card pls I just want all my money back that y'all have been taking form me thank you
  
  
  
  Regards,
  
  
  
  J**** ******
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

  

  Business Response

  Date: 07/15/2025

  After further investigation we were able to determine that in addition to their Rentbeforeowning.com account the customer had another account with a different organization and were able to forward his/her request to them. They were able to locate the customer’s account and have resolved the issue.  Please let us know if you require further information.

• Initial Complaint

  Date:02/28/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In thr middle of the night am hours I recieved a possible fraud alert from my credit card company upon looking into this my card had been charged 49.60. I didn't recognize the company name. So I did a fraud for my card and googled the name and saw who the company was. I've never signed up for this do don't even know how my information was gotten by these people. I did an email search and found two emails 1 an email for a dollar the other 49.60 after reading it in attempted to cancel through an email provided and I called and if course it claimed to be closed. I want this canceled your is fraudulent I never authorized my card to be used or signed up for this. Still at a loss as to your my information was obtained. This is somec kind of fraud. I have no desire to do a rent and buy home so I definitely would not seek out this website!! Please Cancel this immediately because it was not authorized by me.

  

  Business Response

  Date: 03/03/2025

  In response to the complaint, our findings show that on 02/20/25, the customer successfully enrolled in a 7-day $1.00 trial membership to Rentbeforeowning.com.  The customer did not contact us during the trial period to cancel the membership or after the membership commenced.  As per the membership agreement that the customer acknowledged, we attempted to charge the credit card on file $49.60 for the monthly membership.  All of these details, including trial length, trial price, the monthly membership fee, and cancellation process, are clearly stated on the signup page, on our Terms and Conditions page, and in the Welcome Email that is sent out immediately upon sign up.   

  
  In order to create an account, each member must enter his/her first and last name, phone number, email address, credit card number, the three-digit security CVV number on the back of the card, and their billing zip code.  The CVV number and billing zip code provided during the registration were an exact match with what is on file with the cardholder’s issuing bank.  The email address and telephone number used to register the account also match the information provided in the BBB.  We have no access to the customer’s personal or financial information.

  
  In the complaint the customer stated that he called and that we claimed to be closed.  Our records show that the customer attempted to call at 10:15pm PST on 02/27/2025, which is clearly outside our regular business hours of 5:00 am to 6:00 pm PST, Monday to Friday. 

  
  In summary, we have no reason to doubt the validity of the charge.  We have no record of the customer contacting us by phone or by email prior to the end of the trial.   As a one-time courtesy, a refund was issued for the $1.00, and the account was closed. Please let us know if you require further information.

• Initial Complaint

  Date:02/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I created an account on the rent to own website to look for house in my area. I was originally charged $1.00 for my account. I then looked at my bank account to find I was charged an additional $49.60. I emailed the company and they said it was in the fine print that after the day the account was made it charged you $49.60. This never said anything about this on the website. I then told them to cancel my account and requested a refund. I then looked at my account yesterday and found another charge of the same amount after my account had been cancelled. I submitted another email, and they said to call them. I called them and they said that this was not their doing a that they had already issued a refund, which I still haven’t got.

  

  Business Response

  Date: 02/07/2025

  In the complaint the customer states they created an account on the rent to own website, which is not our site or connected to Rentbeforeowning.com, so if the customer had previously canceled that account we would not have any knowledge of that.

  
  Our findings show that on 12/25/2024, the customer successfully enrolled in a 7-day $1.00 trial membership to RentBeforeOwning.com.  The customer did not contact us during the trial period to cancel the membership or after the membership commenced.  As per the membership agreement that the customer acknowledged, we charged the credit card on file for the monthly membership.  All of these details, including trial length, trial price, the monthly membership fee, and cancellation process, are clearly stated on the signup page, on our Terms and Conditions page, and in the Welcome Email that is sent out immediately upon sign up.

  
  Customers may contact our customer service center during business hours or email us anytime to cancel their service.  Our customer service center contact number and email can be found on our website.  In addition, our contact number is located next to the transaction on htheir monthly credit card statement.  Again, the customer did not contact us during the trial period.  We record all calls for quality assurance purposes and document all contacts.  We provide customers with a cancellation number and send an email confirming the cancellation immediately.

  
  On 02/04/2025, we received the customer’s request to cancel via IVR and the account was canceled with a cancellation confirmation email sent on 02/05/2025.

  
  In summary, we have no reason to doubt the validity of the charges. As a one-time courtesy, a refund was issued for the 2 charges.. Please let us know if you require further information.

• Initial Complaint

  Date:01/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  01/01/2025 for 49.60
  I did not authorize this charge and they said they don’t give refunds and that I would need to down load a form and send it to there legal department

  

  Business Response

  Date: 01/10/2025

  In response to the complaint, our findings show that on 12/19/2024, the customer successfully enrolled in a 7-day $1.00 trial membership to Rentbeforeowning.com.  The customer did not contact us during the trial period to cancel the membership or after the membership commenced.  As per the membership agreement that the customer acknowledged, we charged the credit card on file $49.60 for the monthly membership.  All of these details, including trial length, trial price, the monthly membership fee, and cancellation process, are clearly stated on the signup page, on our Terms and Conditions page, and in the Welcome Email that is sent out immediately upon sign up.  
  In the complaint the customer stated they did not authorize the charge.

  
  In order to create an account, each member must enter his/her first and last name, phone number, email address, credit card number, the three-digit security CVV number on the back of the card, and their billing zip code.  The CVV number and billing zip code provided during the registration were an exact match with what is on file with the cardholder’s issuing bank.  The email address and telephone number used to register the account also match the information provided in the BBB.  We have no access to the customer’s personal or financial information.

  
  On 01/01/2025, we received a message from the customer on the same day as the first monthly membership billing requesting a refund and on 01/02/2025, the customer’s membership was canceled and a Refund Process email was sent.  The customer did not respond to the Refund Process email or return the refund application as outlined in the email to begin the refund process.

  
  On 01/07/2025, the customer called the Contact Center stating he did not sign-up for the service and wanted an immediate refund.  The agent explained the refund policy and attempted to assist the customer with the refund application but the customer disconnected the call.

  
  In summary, we have no reason to doubt the validity of the charge and upon receipt of the complaint on 01/07/2025, as a one-time courtesy, a refund was issued. No further action is required.

• Initial Complaint

  Date:11/25/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business has my father's house (**** ******* Drive, Independence, Missouri, 64057) listed on their website as in foreclosure. The house is neither in foreclosure or for sale. It should not be listed on the site at all. There's no way for me to report the listing or request for it to be taken down either, and when I try to view listing information, they block it with a paywall. Listing a house that is not in foreclosure as in foreclosure is illegal and that listing needs to be taken down as soon as possible.

  

  Business Response

  Date: 11/26/2024

  We received Ms. ****’s complaint on November 26, 2024. Thank you for alerting us to her concerns. We appreciate the opportunity to investigate the situation and provide a response to her complaint.

  
  The property listing was removed from our website on 11/24/2024. 

  
  The accuracy of our website is a top priority for us.  We provide our subscribers with access to over one million listings.  Our standardized database makes it easy for customers to search for properties of interest across the country. The information presented on our website is sourced through agreements with real estate data providers.   These professionals work very hard to provide us with accurate and up-to-date information. Although we strive for perfection, there are occasional inaccuracies due to the status of listing changing (i.e.)  sale or withdrawal of the property, delays in updating public records by banks and owners, or clerical errors.

  
  Our business depends on providing our paying members with the best information available.  This is why we remove properties at an owner’s request without requiring the property owner to present any documentation.  Our goal is to process all listing removal requests upon receipt of call, email, or letter. The property was removed from the website usually within 24 hrs. 

  
  We sincerely apologize for any inconvenience. The homeowner can be assured that the request has been handled.  If we can be of any further assistance, please do not hesitate to contact us.

  Customer Answer

  Date: 11/27/2024

  
  
  
  Complaint: 22596689
  
  
  
  I am rejecting this response because this business and it's workings are overall fraudulent. I'm not the only person who has run into this business providing fake or improper and ultimately illegal listing's on their website. They have also been scamming people out of their money. Looking at their reviews on the BBB site, the only good reviews they have are short and obviously written by employees of the company. The rest are scam complaints. The company doesn't even have 2 stars due to their scamming practices. Please review their past complaints, and look at their reviews. This company needs to be investigated and shut down. They've been scamming people and making illegal listing's since 2021. If there is somewhere else that I can escalate this to in order to get the business closed for fraud, please let me know. No one else should have to deal with being scammed by this website. They should have been shut down 3 years ago. 

  Best regards,

  A***** ****s

  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

  
  

  

  Business Response

  Date: 12/03/2024

  As previously stated, all the information presented on our website is sourced through agreements with real estate data providers and we have no control over occasional inaccuracies due to the status of listings changing (i.e.), sale or withdrawal of the property, delays in updating public records by banks and owners or clerical errors.  With the over 1 million listings we provide our subscribers unfortunately occasionally there may be inaccuracies.

  
  We count on accurate listing information from our data providers as our business depends on providing our paying members with the best information available.  In no way do we intentionally post out dated or changed listing information and strive to promptly remove property listings when requested.

  
  Again we sincerely apologize for any inconvenience this may have caused the homeowner and continue to strive to improve the quality of our listings.

• Initial Complaint

  Date:07/03/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  An account was created with my email address at RENTBEFOREOWNIBG.COM
  I CANCELLED TH SUBSCRIPTION,/MEMBERSHIP WHEN I DISCOVERED $49.60 being withdrawn from my checking account, it was not canceled it has been a year and still not canceled. I don't know how they got my information to my checking account, but it still keeps coming out of my checking. There was another company, Renatoown.com I canceled that as well. It stopped. I never received a refund from them . After all the messages and emails. The same with rent beforeowning.com. my bank ha issued me several bank cards yet the money still comes out. Please help me stop this.
  18 months I've been being scammed by rentbeforeowning.com
  3 months with renttoown.com
  Both at 49.60 a month with a total $1041.60.
  I never received any rent town services from them.
  Thank you

  

  Business Response

  Date: 07/09/2024

  We received the complaint from the customer on 07/02/2024.  Thank you for alerting us to her concerns.  We appreciate the opportunity to investigate the situation and provide a response to her complaint. Below is a summary of the issues presented in the complaint and our responses.

  1. An account was created with my email address at RENTBEFOREOWNIBG.COM I CANCELED THE SUBSCRIPTION/MEMBERSHIP WHEN I DISCOVERED $49.60 being withdrawn from my checking account, it was not canceled it has been a year and still not canceled. I don't know how they got my information to my checking account, but it still keeps coming out of my checking.

  Our findings show that on 02/19/2023, the customer successfully enrolled in a 7-Day, $1.00 trial membership to RentBeforeOwning.com.  The customer did not contact us during the trial period to cancel the membership or after the membership commenced. As per the membership agreement that the customer acknowledged, we charged the credit card on file for the monthly membership.  At the end of the trial period the customer is billed for the monthly subscription if they did not cancel during the trial, then standard recurring billing occurs.  All of these details, including trial length, trial price, the monthly membership fee, and cancellation process, are clearly stated on the signup page, on our Terms and Conditions page, and in the Welcome Email that is sent out immediately upon sign up.  

  In order to create an account, each member must enter his/her first and last name, phone number, email address, credit card number, the three-digit security CVV number on the back of the card, and their billing zip code.  The CVV number and billing zip code provided during the registration were an exact match with what is on file with the cardholder’s issuing bank.  The email address used to register the account also matches the information provided in the BBB complaint.   We have no access to the customer’s personal or financial information.

  We offer customers multiple options to cancel their membership by contacting our customer service center during business hours, emailing us anytime to cancel their service, or by using our online “Contact Us” page to cancel.   Our customer service center contact number and email can be found on our website.  In addition, our contact number is located next to the transaction on her monthly credit card statement.  Again, we have no record of the customer contacting us either by phone or email. We record all calls for quality assurance purposes and document all contacts.  We provide customers with a cancellation number and send an email confirming the cancellation immediately.  

  2. There was another company, Renttoown.com. I canceled that as well. It stopped. I never received a refund from them.  After all the messages and emails.

  Renttoown.com is not our company and is not affiliated with Rentbeforeowning.com.

  3. Please help me stop this. 18 months I've been scammed by rentbeforeowning.com 3 months with renttoown.com Both at $49.60 a month with a total $1041.60.

  As stated the customer did not contact us to cancel her membership with RentBeforeOwning.com so the monthly subscription fee continued to bill. On 07/02/2024, the customer’s membership was canceled and recurring billing stopped.
  

  4. I never received any rent town services from them.

  As a subscriber our customers have access to our site and services 24/7 and can contact our Customer Service Center anytime during business hours if they need assistance. We provide our subscribers with access to over one million listings.  Our standardized database makes it easy for customers to search for properties of interest across the country.  The information presented on our website is sourced through agreements with real estate data providers.  These professionals work very hard to provide us with accurate and up-to-date information.

  
  On 07/08/2024, after  multiple attempts to reach the customer by phone and by email our customer service agent left the customer a voicemail message and as a one-time courtesy, we have provided the customer with a refund.  Please let us know if you require further information.

   

• Initial Complaint

  Date:03/25/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did sign up for the free trial a few months ago. I attempted to cancel before thw trial was up but could not get ahold of anyone because it kept saying I couldn't sign in. After finally finding their number, I called and attempted to cancel. I was told I would get a cancelation email although they refused to refund even though their site is misleading and hard to navigate or find contact info. I never received the email and come to find out they've still been charging me every month! Rentbeforeowning is a scam business! 3 unauthorized payments of $49.60!

  

  Business Response

  Date: 03/26/2024

  Our findings show that on 01/09/2024, the customer successfully enrolled in a 7-day $1.00 trial membership to RentBeforeOwning.com.  The customer did not contact us during the trial period to cancel the membership or after the membership commenced.  As per the membership agreement that the customer acknowledged, we charged the credit card on file for the monthly membership.  All of these details, including trial length, trial price, the monthly membership fee, and cancellation process, are clearly stated on the signup page, on our Terms and Conditions page, and in the Welcome Email that is sent out immediately upon sign up.  

  
  The customer called our service center on 01/18/2024 to cancel and requested a refund after the trial period ended and the monthly billing had already commenced. Unfortunately, our representative did not cancel the account and the monthly billing continued.

  
  On 03/25/2024, we canceled the account and credited the 3 charges. We apologize for any inconvenience and have provided our representative with the appropriate feedback and training.  

  
  Please let us know if you require any further action.

  Customer Answer

  Date: 03/27/2024

  
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 21481157, and find that this resolution is satisfactory to me.
  
  
  
  
  Regards,
  
  
  
  ****** **********
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:03/13/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent a email to cancel my membership but they still charged my credit card my customer ID no is 70047368512 I would like a full refund thank you Jean Bunch

  

  Business Response

  Date: 03/15/2024

  In response to the complaint, our findings show that on 03/04/2024 the customer successfully enrolled in a 7-day $1.00 trial membership to RentBeforeOwning.com.  The customer did not contact us during the trial period to cancel the membership or after the membership commenced.  As per the membership agreement that the customer acknowledged, we charged the credit card on file for the monthly membership.  All of these details, including trial length, trial price, the monthly membership fee, and cancellation process, are clearly stated on the signup page, on our Terms and Conditions page, and in the Welcome Email that is sent out immediately upon sign up.  

  
  Customers may contact our customer service center during business hours or email us anytime to cancel their service.  Our customer service center contact number and email can be found on our website.  In addition, our contact number is located next to the transaction on her monthly credit card statement.  Again, the customer did not contact us during the trial period.  We record all calls for quality assurance purposes and document all contacts.  We provide customers with a cancellation number and send an email confirming the cancellation immediately. 

  
  In summary, we have no reason to doubt the validity of the charges.  We have no record of the customer contacting us by phone or by email.  As a one-time courtesy, a refund was issued for 2 charges, and the account was closed. Please let us know if you require further information.

• Initial Complaint

  Date:03/04/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to cancel this subscription for several months and have gotten no where, I have emailed and called but they have continued to take money out of my account....please help!

  

  Business Response

  Date: 03/06/2024

  In response to the complaint, our findings show that on 0/24/2023 the customer successfully enrolled in a 7-day $1.00 trial membership to RentBeforeOwning.com.  The customer did not contact us during the trial period to cancel the membership or after the membership commenced.  As per the membership agreement that the customer acknowledged, we charged the credit card on file for the monthly membership.  All of these details, including trial length, trial price, the monthly membership fee, and cancellation process, are clearly stated on the signup page, on our Terms and Conditions page, and in the Welcome Email that is sent out immediately upon sign up.  

  
  Customers may contact our customer service center during business hours or email us anytime to cancel their service.  Our customer service center contact number and email can be found on our website.  In addition, our contact number is located next to the transaction on her monthly credit card statement.  Again, the customer did not contact us during the trial period.  We record all calls for quality assurance purposes and document all contacts.  We provide customers with a cancellation number and send an email confirming the cancellation immediately.  

  
  In summary, we have no reason to doubt the validity of the charges.  We have no record of the customer contacting us by phone or by email.  As a one-time courtesy, a refund was issued for 2 charges, and the account was closed. Please let us know if you require further information.

• Initial Complaint

  Date:02/26/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've tried several times to contact this company to cancel membership,as I've been unsuccessful each and Everytime! I am wanting to cancel and have tried to get refund for all cost that have incurred since trial ended as I have not been able to get cancelled since.

  

  Business Response

  Date: 02/29/2024

  Our findings show that on 10/16/23, the customer successfully enrolled in a 7-day $1.00 trial membership to RentBeforeOwning.com.  The customer did not contact us during the trial period to cancel the membership or after the membership commenced.  As per the membership agreement that the customer acknowledged, we charged the credit card on file for the monthly membership.  All of these details, including trial length, trial price, the monthly membership fee, and cancellation process, are clearly stated on the signup page, on our Terms and Conditions page, and in the Welcome Email that is sent out immediately upon sign up.  

  
  Customers may contact our customer service center during business hours, email us anytime to cancel their service or use our online Contact Us page to cancel.  Our customer service center contact number and email can be found on our website.  In addition, our contact number is located next to the transaction on her monthly credit card statement.  Again, the customer did not contact us during the trial period after the membership commenced.  We record all calls for quality assurance purposes and document all contacts. In addition, we provide customers with a cancellation number and send an email confirming the cancellation immediately.  

  
  In summary, we have no reason to doubt the validity of the charge  and upon receipt of the complaint on 2/24/24, as a one-time courtesy, a refund was issued, and the account was closed. No further action is required.