We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Swimming Lessons

Safety First Aquatics

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Swimming Lessons.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/13/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid a $270 deposit on August 12 for private at home swimming lessons for my son. I was told an instructor was going to contact me a week before the first lesson which (lessons would start latest the week of august 28) I got a notification that an instructor had picked up the lessons and would contact me - they never did and I left messages and phone calls with no return. This happened twice with 2 separate instructors and Safety First Aquatics assured me they would find me a local instructor ASAP. I was still getting reminder texts for sessions as well as messages to pay the rest/$800 when the instructor shows up. Then I got an automated message that we had a lesson the 7th and would be for the next 10weeks on Wednesday's. The instructor did not answer any calls or messages as I was hoping to confirm- but I moved around my schedule anyways to make sure I was available at that time - they no showed and did not return my text message, voicemails or emails. Now Safety First is ignoring me, I assume because I would like my deposit back. I don't have time to wait like this and it's very upsetting to read reviews that this is common with this company. It's impossible to get through by phone as it always says someone is on the other line.. This is unacceptable to not even return a call when we get one no show, let alone 3.

  • Initial Complaint

    Date:09/06/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for swimming lessons with ****** and it was required to pay for services upfront with a deposit of $337.50 and the rest when an instructor was assigned in the amount of $1,012.50. Total $1,350.00 I paid for 18 sessions for both my boys 30 minutes each. By session 3, both instructor and I agreed my kids were not ready for swimming lessons. I cancelled the remaining 15 lessons with more than 24 notice which is their policy for a refund. I got an email stating I will get a refund in 5-10 business days back on August 4th. It's been a month now and no one is responding to my calls or my emails and I have yet to receive a refund for services that never took place.
    Is there anything you can do to help me get my refund. I am owed $1,125

    I've attached the invoice and the email communication that I would get a refund within 5-10 business when they submit my refund request. I waited 4 weeks now.

  • Initial Complaint

    Date:08/27/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Terrible response and customer service- will ONLY take emails, no phone calls.
    Took over a month to assign us an instructor and I had to reach out to them over and over. They said they had to "pull an instructor from their community lessons."
    Were very quick to take the entirety of payment, but after 6 lessons with our instructor, he shared that he's only been paid $20. And when I asked him where he taught community lessons, he shared that he never did and we were his first clients ever with Safety 1st.
    I don't know what our $720 is going to, but it's definitely NOT the instructor doing all the work!
    CROOKED CROOKED CROOKED!

Safety First Aquatics is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.