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Business Profile

Web Design

Reactiv Designs

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Web Design.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/17/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In August 2022, I paid Reactiv Designs $5000 for 3 months of online, email, and social media marketing. As well as website support. NONE of the services have ever been delivered. Reactiv Designs members continually delayed, missed appointments, and were untruthful. In November 2022, I informed Reactiv Designs that I was terminating our relationship and I wanted my funds returned.
    I opened a dispute with my bank on December 12, 2022. I was informed by my bank that Reactiv Designs has delayed the return of my money. My next step is to file a lawsuit for my loss of funds and potential income loss due to Reactiv Designs failing to fulfill their promises.

  • Initial Complaint

    Date:01/18/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    So I just became a Travel Advisor and went through Reactiv Designs for my logo, I was so happy with their help and services that I decided to go with them for my website - well I purchased the website in April and they did not have it done at all and every time I would ask when it would be done it was always something new they wanted to add - but the examples they would give looked so good I kept going along, they they tried selling me a server and he would not talk to me about my website until I bought this server so I ended up paying for the website and the server from them and after the purchase of the server I did not hear back from them AT ALL. I would reach out a few times a week and nothing until I tried contacting their manager and he IGNORED me - so I filed a claim with my bank and sure enough I heard back from the guy handling my website and all of a sudden he wanted to work with me and I told him I do not like the way they did business if he was going to ignore me and not respond to my messages I wanted a refund (which they told me I could do) then he told me he could not do a refund with me if I did not like the product and this whole time I told him I wanted to speak to a manager and never spoke to him - So I had my bank solve it got my money back for the website but since I had two transaction there had to be two claims with my back so when my bank went back to call them about the server payment of $232 they blocked my bank and I have not received a refund yet - they will not answer me and I am going to try to go to their shop and speak to a manager but I do not think it is opened to the public. I need your help...I did not receive any service from them and they will not call me back - and will not refund me my money - my bank cant do anything because they blocked my bank and I just want my money back. I just recently got a call from ******* - he told me two times I could get a refund and then hung up on me!!!!! **************** he called me from

Reactiv Designs is NOT a BBB Accredited Business.

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