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Business Profile

Restaurant Management

Dine Brands Global, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Restaurant Management.

Complaints

This profile includes complaints for Dine Brands Global, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Dine Brands Global, Inc has 1097 locations, listed below.

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    Customer Complaints Summary

    • 316 total complaints in the last 3 years.
    • 94 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/18/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The bacon at IHOP is normally yummy, but twice now in the last month, the cook has given me old bacon that he just warmed up in the microwave.

      Business Response

      Date: 07/22/2025

      We have escalated this guest's complaint to the franchise ownership team over Arlington for follow up. Their team should be reaching out between today and Monday at the very latest.

       

      Case #*******

    • Initial Complaint

      Date:07/16/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid ***** plus 3 extra for delivery from **** eats to get soggy cold mozzarella sticks ...if I knew this I wouldn't have ordered them. We go to the milford mass one weekly but after tonight to have to pay a delivery fee on top of everything for **** to say that's not their problem ..then who's is it? You're not that far from where I live I could have picked them up if I know they were just sitting around and or not cooked correctly ..done coming to your establishment..no way to do business

      Business Response

      Date: 07/17/2025

      We have escalated the complaint to the franchise team who operate the *******, ** location. Their team will follow up with the guest within the next 4 business days at the latest for resolution. 

       

      Case #*******

      Customer Answer

      Date: 07/17/2025

       
      Complaint: 23599691

      I am rejecting this response because:

       

      until their milford mass location rectifies this then nothing has been resolved 

      Sincerely,

      ***** *******

      Business Response

      Date: 07/18/2025

      The franchise will be following up with the guest. 

       

      Case #*******

    • Initial Complaint

      Date:07/11/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed a order for bourbon chicken meal $25.47 with my debit card online for delivery door dash. I indicated on the order no mushrooms allergic. I received the order with mushrooms. It looks as though the mushrooms were placed on top of the meat then after it was noted. No mushrooms the mushrooms were conveniently taken of the meat but we're still in the dish. I contacted the restaurant directly located on ********************* in ********* Oh. The representative that answered the phone indicated that she did not see the request for no mushrooms. She placed me on hold the manager indicated the order did not show order for no mushrooms, however I agreed to provide a screenshot of the order that I placed. She was argumentative. I decided to contact corporate office in reference. I did not receive a call back yet my funds were taken out of pending status. So now I am requesting a refund for order

    • Initial Complaint

      Date:07/09/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear IHOP Customer Service,I am writing to formally request a full refund of $34 following a deeply unsatisfactory experience at one of your IHOP locations on July 3rd.Upon arrival, we were immediately put off by the condition of the restaurant. The floor was dirty, and trash was overflowing at the entrance. We were not greeted or acknowledged by staff until I had to initiate the interaction by saying, "Hello, we would like to be seated." Three employees were preoccupied with something behind the host stand, but not one made an effort to engage us or the customer ahead of us, who was also treated rudely.Despite the poor service, we decided to stay and order food, as we were hungry. Unfortunately, the situation only worsened. The restaurant was infested with flying bugs, particularly gnats, which were swarming around and landing on our food multiple times. This made it impossible to eat the meal safely or enjoyably. The environment was completely unsanitary, and as a result, we were unable to finish our food or take leftovers home as originally planned.While the food itself was hot and edible under normal circumstances, the presence of insects made it unfit for consumption. Due to the unsanitary environment and the unacceptable service, we did not leave a tip and promptly left the restaurant. I am requesting a full refund of the $34 we paid, as we did not receive the quality or safety of service one expects when dining at IHOP.Please find my receipt attached for verification.I look forward to your prompt response and *************** Regards,**** *****

    • Initial Complaint

      Date:07/07/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Yes, per the attached receipt, my spouse and I had dined in at the subject restaurant location today on 07/06/25, and believe that we were possibly over-charged or double charged? and would like to receive a partial refund. Thanks!

    • Initial Complaint

      Date:07/03/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a DoorDash delivery driver who regularly picks up orders from the IHOP in *******. On multiple occasions, including the most recent incident on [Insert Date], I have experienced extremely poor service at the takeout window.Specifically, there is never anyone present to assist delivery drivers, even during high-volume hours. Dashers are left standing at the takeout window for over 10 minutes or longer, without any communication or acknowledgement from staff. There is no system or designated person checking on delivery orders, and no updates are provided on the status of the food we are there to pick up.I understand that this IHOP may be busy with in-house dining and phone orders. However, delivery orders are a critical part of modern restaurant business, and the lack of organization and communication is unacceptable. It not only affects the timeliness of deliveries but also reflects poorly on both IHOP and the delivery platforms they partner with.There is no excuse for leaving drivers waiting without any information or support, especially when we are also representing IHOP to the customer. This repeated experience makes the location appear unprofessional and poorly managed.Requested Resolution:IHOP should assign at least one staff member to monitor and assist at the takeout/delivery window at all times.A better system needs to be implemented to keep Dashers and delivery drivers updated on order status.Staff training on communication and customer service toward delivery partners should be prioritized.Thank you for your attention to this matter. I hope IHOP takes steps to improve this aspect of their operation.

    • Initial Complaint

      Date:07/01/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My family and I visited the IHOP on **************** in ** for breakfast on June 15, 2025. Our waitress was clearly intoxicated at work in front of my two small children and forgot about our food for a long time and gave it to us cold. Due to her being intoxicated around my children, I tipped her 5$ on 62.09$ total. My husband and I discussed her behavior and although we typically tip 20% I decided I only wanted to tip out the kitchen. So I clearly remember tipping the 5$ on $62.09 and wrote down the total in my notes on my phone that I keep for my bills. The next day June 16, 2025 a charge from IHOP came out for $75.09. I never authorized any charge for $75.09 from my card. When I reached out to the general manager, he proceeded to tell me it was a mistake that she wrote in $13 instead of 5$. I told him I did not believe this was a mistake and I would like to see the receipt they are required to keep with my signature on it and the 5$ tip I wrote, not the forged amount. When he could not produce this receipt and told me the waitress threw it away, so he suspected it might actually be fraud. I then asked who they were going to report her to for forgery and asked for a full refund. I was told by the general manager that I would receive a full refund and he gave me the regional managers name and number to reach out to about the waitress committing fraud at that location. ***** ****, the regional manager, hung up on me when I asked about the fraud? He also told me they gave me a full refund and he could do nothing else before he hung up on me. He also told me he had no idea what the corporate number was.I googled the corporate number and Ive reached out to them multiple times to receive my full refund of $75.09. They place the blame on the local management and say they can do nothing. I saw a credit of $20 today on my account but thats what I am due. I want my full refund of $75.09 as well as my review posted that fraud may be happening at this location.

    • Initial Complaint

      Date:06/30/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to have breakfast at the IHOP located at ************************************* and when I was ignored by the hostess for 10 minutes and then she seemed very angry and gave me a lot of attitude I was eventually seated. Then after waiting over ******************************************************************** took my order- I walked out. It's no wonder why there were only two tables with customers there. Horrible experience. Never will go back!

      Business Response

      Date: 07/22/2025

      This was resolved between the IHOP guest and the IHOP franchise.

      Customer Answer

      Date: 07/23/2025

       
      Complaint: 23534053

      I am rejecting this response because:

      Sincerely,

      **** ****

    • Initial Complaint

      Date:06/27/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 6/1/25 I went to Ihop and attempted to use a discount card for a 20% discount on my bill. I was told by the waitress that the card was no longer being honored even though it was still not expired yet. I purchased a discount card from Powerhouse Fundraising and in it is stated a discount for Ihop. The discount card specifically states only the ihop at this address is good for the 20% discount. How can they be allowed to pick and choose what offers to honor and which ones to diregard?

    • Initial Complaint

      Date:06/26/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I witnessed roaches in the establishment and also my infant accidentally wandered into the kitchen area and I witnessed them preparing food gloveless.

    Dine Brands Global, Inc is NOT a BBB Accredited Business.

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