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Business Profile

Mailing Services

Earth Class Mail

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mailing Services.

Complaints

This profile includes complaints for Earth Class Mail's headquarters and its corporate-owned locations. To view all corporate locations, see

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Earth Class Mail has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/14/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am receiving spam email from this company, I did not consent to this, nor do I want it.You are to cease immediately any and all contact, and you are to disclose how you received my email, furthermore, anyone else you may have sold/given my email to, you are to contact them, and have my email / info immediately removed.This is the ONLY response I will accept.

      Business Response

      Date: 11/22/2023

      Earth Class Mail, a ****************** is a CMRA ((Commercial ********************** and we provide mailing addresses to individuals and companies that subscribe to our service.  These emails appear to be coming from one of our subscribers and NOT from Earth Class Mail.  I reached out to *************** and explained the situation recommending that he reach out to that company directly as we are only providing an address in which to receive physical postal mail. 

      We have confirmed that *************** is not in our database and Earth Class Mail has not been sending the emails that were shown in the complaint.  

      In addition, I have notified the customer that we have received this complaint and they are to remove *************** from their database immediately or face termination of their account.  

      Customer Answer

      Date: 11/22/2023

       
      Complaint: 20868358

      I am rejecting this response because:

       

      the emails received, were provided to this company, clearly showing where they originated from. the company refused at first to do anything about it, even though they are the responsible party.

      Sincerely,

      *************************

      Business Response

      Date: 11/27/2023

      We regret any frustration this may have caused. We want to help find a solution as quickly as we can, but we are not the senders of the emails that have been provided as examples. Here at Earth Class Mail, we value the privacy and security of the accounts of our customers. With that said, we will not be able to disclose the specific account information of the company you believe to be sending you emails.  We have notified the contact of the company that matches the address of your concerns and complaints.  We recommend that you contact the sender of the email directly with any further requests.  

      Customer Answer

      Date: 11/27/2023

       
      Complaint: 20868358

      I am rejecting this response because:

       

      the emails are coming from you, hence you are the ones responsible for stopping them. since you refuse, you are in violation of federal law, namely the "can - spam" act

       

      i will be seeking legal action against your company since you refuse to stop said emails.

      Sincerely,

      *************************

    Earth Class Mail is NOT a BBB Accredited Business.

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