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Business Profile

Employment Counselor

PSI Services LLC

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for PSI Services LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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PSI Services LLC has 16 locations, listed below.

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    Customer Review Ratings

    1.03

    Average of 150 Customer Reviews

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    Review Details

    • Elizabeth C

      Date: 07/30/2025

      Dear PSI Testing Customer Support,I am writing to formally express my dissatisfaction with the handling of my recent exam experience. I scheduled my exam in advance and paid the associated fees, also booking a nearby hotel to ensure my timely arrival, as the testing location is a considerable distance from my home.Upon my arrival and check-in, I was administered the wrong examthe proctors exam instead of my written exam. The exam coordination completed paperwork noting what happened and filed it with ***. This error was entirely out of my control, and I was dismissed from the testing center without any resolution.Since that day, I have made numerous calls over the past 15 days, speaking with various representatives who have stated that the issue has been escalated. However, I have been given the same responses repeatedly, suggesting that I wait 24 hours for updates, and have been informed that it could take 2 to 5 days (again...it has been 15!). This cycle has left me frustrated and without any meaningful ************* a result of this situation, I am not only facing the prospect of having to pay for the exam again, but I am also unable to reschedule it. This is particularly concerning as I cannot move forward with my career as a licensed hairstylist until I pass this exam. The lack of support and resolution from your team has made this process incredibly stressful and disheartening.I urge you to address this matter promptly. I expect a clear timeline for when I can reschedule my exam without incurring additional costs, as this situation was not my fault.Thank you for your attention to this matter. I look forward to your swift response.Sincerely, ********* *****

    • Victoria G

      Date: 07/24/2025

      0 stars. Ive been lied to on repeated phone calls and ignored via e-mails. My ticket is *******. I should have known days ago if l passed or failed my online exam. Poor customer **********************! I should know my score(s) and status. Not unavailable!

    • Lana A

      Date: 07/19/2025

      I have tried to take the Oregon construction tests 3 different times and it is very stressful from the beginning and shouldn't be because its an open book test and they are watching you the whole time on camera. So by the time you go through the first ************************************************************************************************************************************ the first place. Also they cut off the test when ever they want to and most of the questions do match what I studied for or thats in the Study book. Also their refund policy has no room for a refund or rescheduling even if its their mistake.. Also we do not have any other test taking companies to take the test. We should have other options besides PSI ONLINE TESTING thats not even ran in the ************* there out of *****.

    • Brian B

      Date: 07/06/2025

      I took and passed my *********** Broker exam on May 31, 2025. As of July 6, 2025 *** has not sent my scores to ****************. I have contacted *** repeatedly about this.

    • Gina L

      Date: 06/29/2025

      Terrible vendor, did not show up for scheduled exam.I had my ***** initial exam scheduled today 6/29 @ 9AM. I showed up to the testing center 20 minutes before and there was no one there to open the door. I waited until 9:30AM and then had to leave as no one showed up. *** customer support was unable to get in touch with anyone and had no knowledge or understanding of what was happening. I had to give up and go home because it was clear no one was coming.I have never had such an unprofessional experience like this before.Prior to this exam, I also had another negative experience working with *** where the customer support person had just hung up on me regarding an issue I had purchasing a practice exam on their website. Their support was not helpful and when asked a question they couldnt answer simply hung up.

    • kyle p

      Date: 05/20/2025

      These people have by far the worst customer ********************** I have ever experienced in my life. It has been 4 months since I took/passed my test to get my license issued to me and I'm still waiting for a resolution. Not one person gives a c*** about how long it takes for you to get something that is rightfully yours. If you can avoid them that would be best!

    • Jacob D

      Date: 04/14/2025

      Terrible Experience with PSI Exams I had to retake the Contractor Exam for the Advanced section and logged in as planned. Partway through the exam, a technical issue occurred, PSIs poorly designed browser froze and shut down completely I stayed calm and went through all the required re-checks: room scan, ID verification, environment scan, everything. Once I was allowed back in, I resumed the exam and answered the remaining 11 questions before submitting. Losing my time too.Heres the problem: I know this exam front to back at this point. Ive studied extensively, even cross-checked almost every question against the official NASCLA book. I understand the exam tricks, for example, how you're supposed to select "time-and-a-half" as the answer for overtime pay, even though real-world standards like double time after 12 hours arent considered.Yet after submitting the exam, I was immediately shown a failing score: 9 out of 24. That doesnt add up. Not only did I answer more than 24 questions (PSIs retake system often gives you 29), but I know I performed far better than ******* now Im wondering:1. Did ***'s system fail to record the questions I answered after logging back in?2. Did the crash cause lost responses that I assumed were submitted?3. Why is there not full transparency on which questions were scored or what was counted, 24 vs 29? This is *************** message to DPOR: his is not just a glitch, it's a systemic failure thats costing people time, money, and opportunities. I strongly urge you to reconsider *** as a partner in proctoring these critical exams. We need a provider that takes test integrity and the candidate experience seriously

    • Scott W

      Date: 04/13/2025

      4/12/25 I went to the **************** center to take my class 3 wastewater exam. Its already a difficult exam as this was my third attempt. The ******* crowded us all together and laid down his law immediately. He made it such a nerve racking and hostile environment and threatened us all with kicking us out if we didnt do everything he said. He was rude, mean, and very unprofessional. He made so many people feel like idiots and embarrassed test takers in front of everyone if they did something wrong in his eyes. He even stated to leave a bad review on the survey after our exam because he did not care how he was acting. The door is typically locked until half an hour before the test, doors opened and I was the first one in and filled my paperwork out and awaited to check in. The ******* decided to go by his own rules instead of checking in people based on when they arrived. He gave people with longer tests priority to take their test first. That is biased and unfair to people who were 30 minutes early. I was supposed to be first but ended up 10th and didnt start my test until 90 minutes after I had arrived. I have been to this test center at least ten times in the past two years and every time I went, I have ALWAYS needed my SSN card and drivers license. Today was the first time I was told to leave and return my SSN card to my car because if I had it, I would get an instant fail because it was a piece of paper. He proceeded to argue with me as I told him I have brought it every time I went to a test center and stated he didnt care, this is his office and I follow his rules. He caused me such distress and anxiety and I have a medical condition were anxiety affects my heart negatively so I panicked through my whole exam. He is responsible for me failing my test and wasting my money on something I was prepared to pass. I failed by 5 points and I either need to be refunded or have my exam corrected to pass. This was unacceptable and Im sure others failed too.

    • Tesha W

      Date: 04/09/2025

      I took my exam to become certified as a compliance and ethics professional. I studied for months before taking this exam. I paid and scheduled my exam. I took the exam and was supposed to receive immediate results and never did. Ive called multiple departments trying to get this resolved. I was told the matter was being escalated and they didnt know why I didnt receive my results. They tried to close my ticket twice even though the issue wasnt resolved. I still have not received my test results. The whole experience has been horrible and stressful. I would never use this company again it was a waste of money. I requested a refund but Im doubtful Ill see that $350 refunded to me. And unfortunately this is the only company the *** uses for us to become certified so its crushing for me.

    • Sabina T

      Date: 03/29/2025

      To whom it may concern,I am writing to formally express my concerns regarding ongoing payment issues and unprofessional behavior at ************. 1. **Payment Delays:** According to our contract, we are supposed to receive our payments weekly. However, there have been multiple occasions where payments have been delayed, which is unacceptable given the already low pay we receive. Some employees havent received pay in over a month. 2. **Lack of Communication:** Despite reaching out for clarification on these delays, I have not received any satisfactory responses.3. **Professional Conduct:** I have also experienced unprofessional and demeaning remarks from the owner, which I believe are inappropriate and discriminatory.******************** ************************************-27-2675095Thank you for your attention to this matter.

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